Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Energy Provider restored power to site. Services have restored as of 10:43 AEDT.
Energy Provider restored power to site. Services have restored as of 10:43 AEDT.
A VDSL2 site in DEAKIN ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 1145 AEDT.
Energy Provider restored power to site. Services have restored as of 14:30 AEDT.
Energy Provider restored power to site. Services have restored as of 14:30 AEDT.
A VDSL2 site in AINSLIE ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 1430 AEDT.
Energy Provider restored power to site. Services have restored as of 20:17 AEDT.
Energy Provider restored power to site. Services have restored as of 20:17 AEDT.
A VDSL2 site in Ainsle ACT went offline at 18:31 AEDT impacting some services in the area due to a power interruption onsite. ETR: 23:05 AEDT.
A VDSL2 site in O'CONNOR ACT went offline at 08:27 AEDT impacting some services in the area due to a power interruption onsite. ETR: 11:45 AEDT.
TPG technician has fixed the fault. Services are online as of 11:50 AEDT.
TPG technician has fixed the fault. Services are online as of 11:50 AEDT.
A VDSL2 site in Watson ACT went offline at 07:01 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hour.
TransNOC investigating. No ETR.
A VDSL2 site in Kaleen ACT went offline Briefly at 03:35 AEDT impacting some services in the area. Service restored Immediatly at 03:42 AEDT
A VDSL2 site in Kaleen ACT went offline Briefly at 03:35 AEDT impacting some services in the area. Service restored Immediatly at 03:42 AEDT
Devices are now online as confirmed from Grafana and MCP.
Devices are now online as confirmed from Grafana and MCP.
A VDSL2 site in Hawker ACT went offline at 21:14 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:44 AM AEDT 31/03/2026.
Site is now monitored online. Services are online as of 14:01 AEDT.
Site is now monitored online. Services are online as of 14:01 AEDT.
A VDSL2 site in Garran ACT went offline at 12:06 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:30 AEDT
TPG technician has fixed the fault. Services are online as of 13:20 AEDT.
TPG technician has fixed the fault. Services are online as of 13:20 AEDT.
A VDSL2 site in Ainslie ACT went offline, impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:43 AEDT
TPG technician has fixed the fault. Services are online as of 14:23 AEDT.
TPG technician has fixed the fault. Services are online as of 14:23 AEDT.
A VDSL2 site in Weston ACT went offline at 11:14 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:30 AEDT
Energy Provider restored power to site. Services have restored as of 16:44 AEDT.
Energy Provider restored power to site. Services have restored as of 16:44 AEDT.
A VDSL2 site in Fyshwick ACT went offline at 08:04 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
A VDSL2 site in Kaleen, ACT went offline at 17:17 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 19:00 AEDT.
TPG technician has fixed the fault. Services are online as of 15:13 AEDT.
TPG technician has fixed the fault. Services are online as of 15:13 AEDT.
A VDSL2 site in Kambah ACT went offline at 13:23 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. No ETA provided
TPG technician has fixed the fault. Services are online as of 15:31 AEDT.
TPG technician has fixed the fault. Services are online as of 15:31 AEDT.
A VDSL2 site in Mawson ACT went offline at 13:13 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:45 AEDT
Energy Provider restored power to site. Services have restored as of 18:27 AEDT.
Energy Provider restored power to site. Services have restored as of 18:27 AEDT.
A VDSL2 site in Turner ACT went offline at 8:17 AEDT impacting some services in the area due to a power interruption onsite. ETR: 17:00 AEDT.
TPG technician has fixed the fault. Services are online as of 15:15 AEDT.
TPG technician has fixed the fault. Services are online as of 15:15 AEDT.
TPG technician has fixed the fault. Services are online as of 15:15 AEDT.
TPG technician has fixed the fault. Services are online as of 15:15 AEDT.
A VDSL2 site in Ainslie ACT went offline at 13:46 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 16:30 AEDT
TPG technician has fixed the fault. Services are online as of 15:02: AEDT.
TPG technician has fixed the fault. Services are online as of 15:02: AEDT.
TPG technician has fixed the fault. Services are online as of 15:02: AEDT.
A VDSL2 site in Duffy ACT went offline at 13:43 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:00 AEDT
Energy Provider restored power to site. Services have restored as of 13:56 AEDT.
Energy Provider restored power to site. Services have restored as of 13:56 AEDT.
A VDSL2 site in WANNIASSA ACT went offline at 12:06 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:15 AEDT.
Related to CRQ000001328266 - FACILITIES | Evoenergy | Planned Power Interruption | Kaleen, ACT Duplicating this ticket
Energy Provider's Outage. ETR: 16:00 AEDT.
TPG technician has fixed the fault. Services are online as of 11:55 AEDT.
TPG technician has fixed the fault. Services are online as of 11:55 AEDT.
A VDSL2 site in Downer ACT went offline at 09:50 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 12:30 AEDT
Corrention, Services are online as of 15:30 AEDT.
TPG technician has fixed the fault. Services are online as of 15:30 AEST.
TPG technician has fixed the fault. Services are online as of 15:30 AEST.
TPG technician has fixed the fault. Services are online as of 15:30 AEST.
TPG technician has fixed the fault. Services are online as of 15:30 AEST.
A VDSL2 site in Downer ACT went offline at 2:26 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:30 AEDT
Energy Provider restored power to site. Services have restored as of 15:10 AEDT.
Energy Provider restored power to site. Services have restored as of 15:10 AEDT.
A VDSL2 site in Chapman ACT went offline at 08:35 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
TPG technician has fixed the fault. Services are online as of 09:19 AEDT.
TPG technician has fixed the fault. Services are online as of 09:19 AEDT.
Field technician will be engaged early morning to attend and investigate further. ETA: 09:00 AEDT 27/03/2026
A VDSL2 site in Yarralumla ACT went offline impacting some services in the area due to a suspected power interruption onsite. Field technician will be engaged early morning to attend and investigate further. ETA: 09:00 AEDT 27/03/2026
TPG technician has fixed the fault. Services are online as of 09:59 AEDT.
TPG technician has fixed the fault. Services are online as of 09:59 AEDT.
A VDSL2 site in Kaleen ACT went offline at 16:20 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 18:00 AEDT
Energy Provider restored power to site. Services have restored as of 13:02 AEDT.
Energy Provider restored power to site. Services have restored as of 13:02 AEDT.
An energy provider outage has impacted VDSL2 services in Giralang, ACT. Estimated restoration time is currently 16:00 AEDT.
ETR is 16:00 AEDT
Energy Provider restored power to site. Services have restored as of 11:49 AEDT.
Energy Provider restored power to site. Services have restored as of 11:49 AEDT.
Energy Provider's Outage. ETR: 11:45 AEDT.
A VDSL2 site in WANNIASSA ACT went offline at 09:07 AEDT impacting some services in the area due to a power interruption onsite. ETR: 11:45 AEDT.
Energy Provider restored power to site. Services have restored as of 12:56 AEDT.
Energy Provider restored power to site. Services have restored as of 12:56 AEDT.
An energy provider outage has impacted VDSL2 services in Macgregor, ACT. Estimated restoration time is currently 16:30 AEDT.
ETR is 16:30 AEDT.
TPG technician has fixed the fault. Services are online as of 09:16 AEDT.
TPG technician has fixed the fault. Services are online as of 09:16 AEDT.
Tech has been dispatched. ETA 10:30 AEDT
A VDSL2 site in Narrabundah ACT went offline at 07:58 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:30 AEDT