Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Energy Provider restored power to site. Services have restored
Energy Provider restored power to site. Services have restored
A VDSL2 site in HACKETT ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 15:40 AEST.
Energy Provider restored power to site. Services have restored as of 15:40 AEST.
ETR is 16:00 AEST.
An energy provider outage has impacted VDSL2 services in Narrabundah, ACT. Estimated restoration time is currently 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 13:20 AEST.
Energy Provider restored power to site. Services have restored as of 13:20 AEST.
A VDSL2 site in Aranda ACT went offline at 9:00 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEST.
Energy Provider restored power to site. Services have restored as of 14:28 AEST.
Energy Provider restored power to site. Services have restored as of 14:28 AEST.
A VDSL2 site in Fisher ACT went offline at 08:51 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEST.
Technician has fixed the fault. Services are online as of 11:30 AEST.
Technician has fixed the fault. Services are online as of 11:30 AEST.
A VDSL2 site in Giralang ACT went offline at 8:45 AEST impacting some services in the area. Technician is now on their way to site to investigate further.
A VDSL2 site in Holder ACT went offline at 7:51 AEST impacting some services in the area due to a power interruption onsite. ETR: 09:46 AEST.
A VDSL2 site in Holder ACT went offline at 7:51 AEST impacting some services in the area due to a power interruption onsite. ETR: 09:46 AEST.
Technician has fixed the fault. Services are online as of 9:30 AEST.
Technician has fixed the fault. Services are online as of 9:30 AEST.
Technician has been engaged to investigate further. ETA: 10:00 AEST
A VDSL2 site in Deakin ACT went offline at 06:22 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA during business hour.
Energy Provider restored power to site. Services have restored as of 23:13 AEST.
Energy Provider restored power to site. Services have restored as of 23:13 AEST.
A VDSL2 site in Garran ACT went offline at 19:54 AEST impacting some services in the area due to a power interruption onsite. ETR: 22:00 AEST.
Field Techician successfully rebooted the device and fixed the fault. Services have restored as of 12:43 AEST.
Field Techician successfully rebooted the device and fixed the fault. Services have restored as of 12:43 AEST.
Device will be rebooted to resolve failed sync issues. Services should begin to restore once device has completed its reboot. ETR 13:30 AST
Field technician has fixed the fault. Services are online as of 13:33 AEST.
Field technician has fixed the fault. Services are online as of 13:33 AEST.
A VDSL2 site in Mawson ACT went offline at 10:45 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 12:30 AEST
Field technician has fixed the fault. Services are online as of 10:21 AEST.
Field technician has fixed the fault. Services are online as of 10:21 AEST.
Tech has been dispatched. ETA: 11:00 AEST.
A VDSL2 site in Hughes ACT went offline at 09:13 AEST impacting some services in the area. Field technician has been engaged to investigate further. ETA 11:00 AEST
Energy Provider restored power to site. Services have restored as of 15:31 AEDT.
Energy Provider restored power to site. Services have restored as of 15:31 AEDT.
Energy Provider restored power to site. Services have restored as of 15:31 AEDT.
A VDSL2 site in Curtin ACT went offline at 14:39 AEST impacting some services in the area due to a power interruption onsite. ETR: 17:42 AEST.
Field technician has fixed the fault. Services have restored as of 10:48 AEST.
Field technician has fixed the fault. Services have restored as of 10:48 AEST.
A VDSL2 site in Campbell ACT went offline at 09:42 AEST impacting some services in the area. TPG technician has been engaged to investigate further. No ETA provided yet.
An energy provider outage has impacted VDSL2 services in Kambah, ACT. Estimated restoration time is currently 21:00 AEST.
An energy provider outage has impacted VDSL2 services in Kambah, ACT. Estimated restoration time is currently 21:00 AEST.
TPG technician has fixed the fault. Services are online as of 14:13 AEST.
TPG technician has fixed the fault. Services are online as of 14:13 AEST.
TPG technician has fixed the fault. Services are online as of 14:13 AEST.
A VDSL2 site in Hughes ACT went offline at 12:23 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 14:08 AEST
Technician has fixed the fault. Services are online as of 11:49 AEST.
Technician has fixed the fault. Services are online as of 11:49 AEST.
A VDSL2 site in Kambah ACT went offline at 08:44 AEST impacting some services in the area. Technician has been engaged to investigate further. No ETA yet.
Everything is now up and running properly, we are continuing to monitor the situation and please email the helpdesk if you are having any issues.
Services coming back online now after manually cutting over to the redundant equipment. We are continuing our checks and working with the vendor support on the phone to determine what the cause is.
The router firmware has applied and has booted but the firmware update on the line card has failed. Attending DC onsite to fail over manually to redundant equipment.
The core equipment terminating the nbn for the ACT has not upgraded correctly. We are conducting an additional reboot of the device to get it online in the next 15mins. We will be rescheduling the Sydney equipment upgrades for National nbn tails as we have missed our window.
A VDSL2 site in Wanniassa-Oxley ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 03:22 AEST.
A VDSL2 site in Wanniassa-Oxley ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 03:22 AEST.
A VDSL2 site in Kambah ACT went offline at 16:57 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA during business hour.
A VDSL2 site in Kambah ACT went offline at 16:57 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA during business hour.
Technician has fixed the fault. Services are online as of 17:15 AEST.
Technician has fixed the fault. Services are online as of 17:15 AEST.
A VDSL2 site in Yarralumla ACT went offline at 16:07 AEST impacting some services in the area. Technician has been engaged to investigate further. No ETA yet.
Technician has fixed the fault. Services are online as of 18:12 AEST.
Technician has fixed the fault. Services are online as of 18:12 AEST.
A VDSL2 site in Hughes ACT went offline at 15:12 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 16:30 AEST
Technician has fixed the fault. Services are online as of 11:130 AEST.
Technician has fixed the fault. Services are online as of 11:130 AEST.
A VDSL2 site in Kambah ACT went offline at 10:00 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:40 AEST
TPG technician has fixed the fault. Services are online as of 10:40 AEST.
TPG technician has fixed the fault. Services are online as of 10:40 AEST.
Correction :A VDSL2 site in Wanniassa ACT went offline at 08:45 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:36 AEST
A VDSL2 site in Wanniassa ACT went offline at 2:06 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:36 AEST
Energy Provider restored power to site. Services have restored as of 11:12 AEST.
Energy Provider restored power to site. Services have restored as of 11:12 AEST.
A VDSL2 site in Kingston ACT went offline at 08:45 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
An energy provider outage has impacted HFC services in BALLARAT EAST. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted HFC services in BAKERY HILL. Estimated restoration time is currently 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 13:40 AEST.
Energy Provider restored power to site. Services have restored as of 13:40 AEST.
An energy provider outage has impacted VDSL2 services in Macgregor, ACT. Estimated restoration time is currently 16:00 AEST.
Technician has fixed the fault. Services are online as of 10:38 AEST.
Technician has fixed the fault. Services are online as of 10:38 AEST.
Technician has fixed the fault. Services are online as of 10:38 AEST.
Technician has been engaged to investigate further. ETA 11:30 AEST
A VDSL2 site in Kambah ACT went offline at 09:25 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 11:30 AEST