Infinite Networks Status

When: Wednesday, April 22, 2026, starting at 2:00 AM AEST (the maintenance window is up to 2 hours, though we are aiming to finish by 3:00 AM AEST).

What's Happening? Early Wednesday morning, our network team is replacing a faulty piece of core equipment related to the outage that occurred on April 6, 2026.

Why? We initially attempted to resolve the issue as part of our recent firmware upgrades. Because this fix did not fully resolve the underlying problem, we are proceeding with a complete hardware replacement under the vendor's recommendation. The goal is simple: ensure a more reliable internet connection for you.

What does this mean for you? While we perform this work (between 2:00 AM and 4:00 AM AEST), you will experience an interruption to your internet service, with your connection dropping for up to 45 minutes. We will be working hard to keep this disruption as minimal as possible. Your service should reconnect automatically afterward, but if it does not, please try turning off your modem and/or router for at least 5 minutes before turning it back on.

Technical Details The firmware upgrade we recently planned for our Cisco Core Broadband Aggregation Routers did not resolve the hardware fault on the specific router that our Vision Network connections route through. After exhaustive testing with the vendor, they have agreed to replace the unit.

Rather than creating multiple small outages by migrating traffic to our redundant router, we have made the decision to replace the faulty unit inline overnight. The new router has already been upgraded and pre-configured, so the physical swap simply involves unracking the old unit and racking the new one. As a longer-term improvement, we are also in the process of building an automated failover solution between our core routers to remove the need for manual failovers in the future.

We appreciate your understanding as we replace this equipment! We'll post updates on this site if anything doesn't go to plan.

Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT

What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.

Possible impacted services:

AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06