Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Technician has fixed the fault. Services are online as of 18:01 AEST.
Connectivity to network equipment has been lost affecting 20 services in Chifley, ACT. Field technician has been dispatched to invesitgate.
Energy Provider restored power to site. Services have restored as of 20:03 AEST.
Energy Provider restored power to site. Services have restored as of 20:03 AEST.
Energy Provider restored power to site. Services have restored as of 20:03 AEST.
A VDSL2 site in Kambah ACT went offline at 18:48 AEST impacting total of 19 services in the area due to a power interruption onsite. ETR: 01:48 AEST.
Technician has fixed the fault. Services are online as of 11:01 AEST.
Technician has fixed the fault. Services are online as of 11:01 AEST.
A VDSL2 site in Hackett ACT went offline at 08:48 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 10:40 AEST
Ecowise replaced RCD and fixed the fault. Services are online as of 16:57 AEST.
Ecowise replaced RCD and fixed the fault. Services are online as of 16:57 AEST.
Technician has been engaged to investigate further. ETA 18:00 AEST
A VDSL2 site in Hackett ACT went offline at 15:05 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 18:00 AEST
A VDSL2 site in PEARCE ACT went offline at 15:45 AEST impacting Total of 22 services in the area due to a power interruption onsite. ETR: 19:07 AEST.
Energy Provider restored power to site. Services have restored as of 17:06 AEST.
Energy Provider restored power to site. Services have restored as of 17:06 AEST.
A VDSL2 site in Pearce ACT went offline at 15:44 AEST impacting 22 services in the area due to a power interruption onsite. ETR: 19:07 AEST.
Energy Provider restored power to site. Services have restored as of 12:55 AEST.
Energy Provider restored power to site. Services have restored as of 12:55 AEST.
A VDSL2 site in Watson ACT went offline at 10:44 AEST impacting some services in the area due to a power interruption onsite. ETR: 14:00 AEST.
Technician has fixed the fault. Services are online as of 14:10 AEST.
Technician has fixed the fault. Services are online as of 14:10 AEST.
A VDSL2 site in Belconnen ACT went offline at 08:43 AEST impacting 44 services in the area. Field technician has been engaged to investigate further. ETA 10:30 AEST
Technician has fixed the fault. Services are online as of 09:25 AEST.
Technician has fixed the fault. Services are online as of 09:25 AEST.
Field Technician has been dispatched. ETA: 10:00 AEST.
A VDSL2 site in KAMBAH ACT went offline at 06:01 AEST impacting 25 services in the area. TPG technician has been engaged to investigate further. ETA during business hour.
A VDSL2 site in KAMBAH ACT went offline at 20:10 AEST impacting 23 services in the area. TPG technician has been engaged to investigate further. ETA during business hour.
A VDSL2 site in KAMBAH ACT went offline at 20:10 AEST impacting 23 services in the area. TPG technician has been engaged to investigate further. ETA during business hour.
Third Party Contractor restored the fault on the device. Services have restored as of 17:55 AEST.
Third Party Contractor restored the fault on the device. Services have restored as of 17:55 AEST.
A VDSL2 site in Monash ACT went offline at 09:38 AEST impacting 12 services in the area. Field technician has been engaged to investigate further. ETA 12:00 AEST
A VDSL2 site in Rivett ACT went offline at 08:38 AEST impacting 16 services in the area. Field technician has been engaged to investigate further. ETA 10:00 AEST
A VDSL2 site in Rivett ACT went offline at 08:38 AEST impacting 16 services in the area. Field technician has been engaged to investigate further. ETA 10:00 AEST
An energy provider outage has impacted 177 services in Hawker, Scullin, and Latham ACT. Estimated restoration time is currently 02:54 AEST 16/05.
An energy provider outage has impacted 177 services in Hawker, Scullin, and Latham ACT. Estimated restoration time is currently 02:54 AEST 16/05.
Technician has fixed the fault. Services are online as of 10:22 AEST.
Technician has fixed the fault. Services are online as of 10:22 AEST.
A VDSL2 site in KAMBAH ACT went offline at 16:00 AEST impacting 8 services in the area. TPG technician has been engaged to investigate further. No ETA yet.
Technician has fixed the fault. Services are online as of 12:59 AEST.
Technician has fixed the fault. Services are online as of 12:59 AEST.
A VDSL2 site in Griffth ACT went offline at 11:29 AEST impacting 10 services in the area. TPG technician has been engaged to investigate further. ETA 16:00 AEST
A VDSL2 site in Deakin ACT went offline at 10:29 AEST impacting 18 services in the area. TPG technician has been engaged to investigate further. ETA 13:00 AEST
A VDSL2 site in Deakin ACT went offline at 10:29 AEST impacting 18 services in the area. TPG technician has been engaged to investigate further. ETA 13:00 AEST
Technician has fixed the fault. Services are online as of 10:56 AEST.
Technician has fixed the fault. Services are online as of 10:56 AEST.
A VDSL2 site in Deakin ACT went offline at 19:22 AEST impacting some services in the area. TPG technician has been engaged to investigate further. This will be check during BH
Device is online as confirmed from Grafana and MCP.
Device is online as confirmed from Grafana and MCP.
A VDSL2 site in Campbell ACT went offline impacting 24 services in the area due to a power maintenance onsite. ETR: 16:00 AEDT.
Evoenergy has a planned electricity supply interruptions impacting some services.
If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further.
We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
Field technician has fixed the fault. Services are online as of 10:32 AEST.
Field technician has fixed the fault. Services are online as of 10:32 AEST.
A VDSL2 site in Garran ACT went offline at 04:44 AEST impacting 31 services in the area. Will engage Field Technician during business hours.