2nd May 2019

Fibre Ethernet Canberra Fibre Ethernet Outage

02/05/2019 1050hrs We are continuing to monitor this link but everything is reporting to be stable and all links are restored. We will schedule planned maintenance of this link so we can replace the module to rule out any issues with this module in the future.

02/05/2019 0745hrs We identified the issue and remediated the outage, this required a link to bounced to get traffic moving again. We are going to schedule an optical module to be replaced to ensure this is not the start of a new issue. We will monitor this link through out the day and leave this notice on watching status.

02/05/2019 0715hrs We are currently investigating an outage at our Canberra POP for a fibre Ethernet fault. This has been identified as an issue with the upstream carrier and we are awaiting a response and resolution. This only affects fibre connections related to a singe carrier and core connectivity and other carriers are still operational.