Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Vision Network will be performing Network Maintenance in the Higgins, Scullin, Giralang, and Hawker (ACT) Service Region on Tuesday the 20th of October. If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LA-29-05
AD1-LA-29-06
AD1-LA-29-07
AD1-LA-29-08
AD1-LA-03-00
AD1-LA-03-02
AD1-LA-03-03
AD1-LA-03-04
AD1-LA-03-05
AD1-LA-03-06
AD1-LA-03-07
AD1-LA-03-08
AD1-LA-30-00
AD1-LA-30-02
AD1-LA-30-03
AD1-LA-30-04
AD1-LA-30-05
AD1-LA-30-06
AD1-LA-31-00
AD1-LA-31-02
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDsIf your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Kambah (ACT) Service Region on Wednesday the 21st of October.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-70-00
AD1-LY-70-02
AD1-LY-70-03
AD1-LY-70-04
AD1-LY-70-05
AD1-LY-70-06
AD1-LY-70-07
AD1-LY-70-09
AD1-LY-71-00
AD1-LY-72-00
AD1-MO-19-00
AD1-MO-19-02
AD1-MO-19-03
AD1-MO-19-04
AD1-MO-19-05
AD1-MO-19-06
AD1-MO-19-07
AD1-MO-19-08
AD1-MO-19-09
AD1-LY-71-02
AD1-LY-71-03
AD1-LY-71-04
AD1-LY-71-05
AD1-LY-71-06
AD1-LY-71-07
AD1-LY-72-02
AD1-LY-72-03
AD1-LY-72-04
AD1-LY-72-05
AD1-LY-72-06
AD1-LY-72-07
AD1-LY-72-08
AD1-LY-72-09
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
When: Sunday, October 11, 2026, starting at 4:00 AM AEDT and finishing at 6:00 AM AEDT (The maintenance window is up to 2 hours, but we aim to finish by 5:30 AM AEDT).
What's Happening?
On Sunday morning, our technical team is giving parts of our core network an important update. We're upgrading the software on key devices that help deliver your broadband internet.
Why?
We are taking this opportunity to proactively update all equipment due to security advisories.
What does this mean for you?
While we perform this work (between 4:00 AM and 6:00 AM AEDT), you may notice up to a 20-minute interruption to your internet service. Your service should reconnect automatically afterwards. If it does not, please try turning off your modem and/or router for 5 minutes before turning it back on.
Technical Details
We are planning a firmware upgrade on the Cisco Core Broadband Aggregation & Border Routers that manage our national broadband services due to recent security advisories by Cisco Systems. The required software has already been downloaded. The upgrade will be implemented first on the routers handling Vision services. Once that stage is complete, the upgrade will proceed on the routers responsible for nbn services.
We appreciate your understanding as we make these improvements! We'll post updates on this site if anything doesn't go to plan.
Site is now monitored online. Services have restored as of 23:07 AEDT.
A VDSL2 site in Lyons ACT went offline at 21:23 AEDT impacting 11 services in the area. Field technician will be engage to investigate further tomorrow during business hours.
An energy provider outage has impacted VDSL2 services in Weston, Rivett, Holder, and Duffy, ACT. Estimated restoration time is currently 16:30 AEDT.
The energy provider outage impacting VDSL2 services in Narrabundah, ACT has been restored. Services are back online.
A VDSL2 site in Narrabundah, ACT went offline at 09:31 AEDT impacting 18 services in the area due to energy provider outage. Estimated restoration time is currently 15:30 AEDT.
Energy provider restored the power to site. Services have restored as of 12:16 AEDT.
An energy provider outage has impacted 32 services in Weston, ACT. Estimated restoration time is currently 16:00 AEDT.
The energy provider outage impacting VDSL2 services in Lyons, ACT has been restored. Services are back online.
A VDSL2 site in Lyons, ACT went offline at 09:02 AEDT impacting 17 services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEDT.
Energy provider restored the power to site. Services have restored as of 10:39 AEDT.
A VDSL2 site in Curtin, ACT went offline at 09:01 AEDT impacting 28 services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEDT.
Vision Network will be performing Network Maintenance in the ACT Monash and Greenway Service Regions on Thursday the 8th of October.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-MO-30-00
AD1-MO-07-00
AD1-MO-07-02
AD1-MO-07-03
AD1-MO-07-04
AD1-MO-07-05
AD1-MO-08-00
AD1-MO-08-02
AD1-MO-08-03
AD1-MO-08-04
AD1-MO-08-05
AD1-MO-08-06
AD1-MO-09-00
AD1-MO-09-02
AD1-MO-09-03
AD1-MO-09-04
AD1-MO-09-05
AD1-MO-09-06
AD1-MO-09-07
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Energy Provider restored power to site. Services have restored as of 13:42 AEDT.
A VDSL2 site in Ainslie ACT went offline at 11:52 AEDT impacting some services in the area due to a power interruption onsite. ETR: 19:20 AEDT.
Energy provider restored power to site. Services are online as of 14:05 AEDT
A VDSL2 site in Aranda, ACT went offline at 09:11 AEDT impacting 17 services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEDT.
Vision Network will be performing Network Maintenance in the ACT Wanniassa and Greenway Service Regions on Wednesday the 7th of October.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-MO-25-04
AD1-MO-25-05
AD1-MO-25-06
AD1-MO-26-00
AD1-MO-26-02
AD1-MO-26-03
AD1-MO-26-04
AD1-MO-26-05
AD1-MO-26-06
AD1-MO-26-07
AD1-MO-26-08
AD1-MO-27-00
AD1-MO-27-02
AD1-MO-27-03
AD1-MO-27-04
AD1-MO-27-05
AD1-MO-27-06
AD1-MO-27-07
AD1-MO-29-02
AD1-MO-29-03
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Energy Provider restored power to site. Services have restored as of 13:36 AEDT.
A VDSL2 site in Duffy ACT went offline at 12:42 AEDT impacting some services in the area due to a power interruption onsite. ETR: 19:38 AEDT.
Our Field technician has fixed the fault. Services are online as of 10:25 AEDT.
Our Field Technician now on his way to check the fault. ETA: 10:30 AEDT.