Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Vision Network will be performing Network Maintenance in the Fyshwick, Kingston, Griffith, Forrest, Garran, Barton, Yarralumla, and Deakin (ACT) Service Region on Tuesday the 3rd of November.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-KI-01-06
AD1-KI-10-02
AD1-KI-10-06
AD1-KI-07-04
AD1-KI-10-04
AD1-KI-17-05
AD1-KI-22-06
AD1-KI-17-02
AD1-KI-17-03
AD1-KI-17-06
AD1-LY-16-08
AD1-KI-40-02
AD1-LY-01-02
AD1-LY-01-03
AD1-LY-04-07
AD1-LY-37-02
AD1-LY-37-03
AD1-LY-37-04
AD1-LY-37-05
AD1-LY-38-03
AD1-LY-05-02
AD1-LY-08-05
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs.
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Emergency Network Maintenance in the MacGregor Service Region on Wednesday the 11th of November.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs.
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Kaleen Service Region on Thursday the 12th of November.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs.
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Kambah Service Region on Friday the 13th of November.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs.
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Greenway, Oxley, Wanniassa, Kambah, Phillip, Lyons, Weston and Stirling Service Regions on Monday the 16th of November.
If your Vision Circuit ID is on this list there may be some outages throughout the day:
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs.
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Curtin, Weston, and Stirling Service Regions on Tuesday the 17th of November.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-10-05
AD1-LY-10-06
AD1-LY-10-08
AD1-LY-12-02
AD1-LY-09-04
AD1-LY-24-02
AD1-LY-24-03
AD1-LY-26-01
AD1-LY-26-06
AD1-LY-29-02
AD1-LY-27-03
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Curtin, Weston, and Stirling (ACT) Service Region on Tuesday the 17th of November.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-10-05
AD1-LY-10-06
AD1-LY-10-08
AD1-LY-12-02
AD1-LY-09-04
AD1-LY-24-02
AD1-LY-24-03
AD1-LY-26-01
AD1-LY-26-06
AD1-LY-29-02
AD1-LY-27-03
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
Vision Network will be performing Network Maintenance in the O'Connor, Downer, Higgins, Holder, Deakin, Curtin, Monash, Oxley, Kambah and Wanniassa Service Regions on Thursday the 19th of November.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs.
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Braddon Service Region on Thursday the 19th of November.
This will affect customers within the MIDNIGHT Building.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs.
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Energy Provider restored power at Waramanga Area. Services have restored as of 16:15 AEDT.
A VDSL2 site in Waramanga ACT went offline at 10:01 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Maintenance completed at Fyshwick, ACT. Services restored.
2 VDSL2 sites in Fyshwick, ACT went offline at 11:42 AEDT impacting 9 services in the area due to energy provider outage. Estimated restoration time is currently 15:00 AEDT.
Maintenance completed at Fyshwick, ACT. Services restored.
A VDSL2 site in Fyshwick, ACT went offline at 09:01 AEDT impacting 5 services in the area due to a power interruption onsite. ETR: 12:00 AEDT.
Maintenance completed at Latham, ACT. Services restored.
A VDSL2 site in Latham, ACT went offline at 12:41 AEDT impacting 24 services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEDT.
Energy provider maintenance at Chifley, ACT already completed. Services restored.
3 VDSL2 sites in Chifley, ACT went offline at 09:11 AEDT impacting 71 services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEDT.
Unplanned outage by energy provider repaired at Kambah, ACT. Services restored.
A VDSL2 site in Kambah ACT went offline at 05:41 AEDT impacting 21 services in the area. Technician has been engaged to investigate further. ETA 08:00 AEDT
Energy provider maintenance completed at Weston, ACT. Services restored.
A VDSL2 site in Weston, ACT went offline at 09:31 AEDT impacting 22 services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEDT.
Energy provider maintenance completed at Yarralumla, ACT. Services restored.
A VDSL2 site in Yarralumla ACT went offline at 08:51 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.