Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-06-11 14:51:29
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2026-05-10 09:47:23
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
A VDSL2 site in Fisher ACT went offline at 08:45 AEST impacting 32 services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 12:21 AEST.
Energy Provider restored power to site. Services have restored as of 12:21 AEST.
A VDSL2 site in O'Connor ACT went offline at 10:28 AEST impacting 32 services in the area due to a power interruption onsite. ETR: 13:18 AEST.
Energy Provider restored power to site. Services have restored as of 14:34 AEST.
Energy Provider restored power to site. Services have restored as of 14:34 AEST.
An energy provider outage has impacted 29 services in Higgins, ACT. Estimated restoration time is currently 15:30 AEST.
Ongoing planned power outage in the area. ETR 15:30 AEDT.
Field technician has been dispatched to invesitgate the connectivity issue affecting VDSL2 services in Kambah, ACT. Estimated time of arrival on site is 10:30 AEST.
Field technician has been dispatched to invesitgate the connectivity issue affecting VDSL2 services in Kambah, ACT. Estimated time of arrival on site is 10:30 AEST.
Connectivity to network equipment has been lost affecting 23 services in Kambah, ACT. Field technician has been engaged to invesitgate.
Third party/Ecowise will be engaged to investigate the the power at node.
Third party/Ecowise will be engaged to investigate the the power at node.
Connectivity to network equipment has been lost affecting 21 services in Higgins, ACT. Field technician has been engaged to invesitgate further.
Technician has fixed the fault. Services are online as of 12:50 AEST.
Technician has fixed the fault. Services are online as of 12:50 AEST.
A VDSL2 site in Kambah ACT went offline at 11:01 AEST impacting total of 23 services in the area. Technician has been engaged to investigate further. ETA 12:30 AEST
Technician has fixed the fault. Services are online as of 12:10 AEST.
Technician has fixed the fault. Services are online as of 12:10 AEST.
Technician has fixed the fault. Services are online as of 12:10 AEST.
Technician has fixed the fault. Services are online as of 12:10 AEST.
Connectivity to network equipment has been lost as of 11:20 AEST, affecting 21 services in Higgins, ACT. Field technician has been dispatched to invesitgate further.
Connectivity to network equipment has been lost affecting 21 services in Higgins, ACT. Field technician has been dispatched to invesitgate. Estimated time of arrival on site is 10:10 AEST.
VDSL2 sites in Kambah ACT went offline at 21:17 AEST and went online at 21:58 AEST. VDSL sites are now monitored online and services have restored.
VDSL2 sites in Kambah ACT went offline at 21:17 AEST and went online at 21:58 AEST. VDSL sites are now monitored online and services have restored.
VDSL2 Site is now monitored online and services have restored as of 20:51 AEST.
VDSL2 Site is now monitored online and services have restored as of 20:51 AEST.
A VDSL2 site in Higgins ACT went offline at 19:39 AEST impacting 12 services in the area. Will engage Field technician tomorrow during business hours.
Energy Provider restored power to site. Services have restored as of 19:19 AEST.
A VDSL2 site in Campbell ACT went offline at 18:30 AEST impacting 307 services in the area due to a power interruption onsite. ETR: 00:26 AEST 09/06/2026.
Technician has fixed the fault. Services are online as of 10:22 AEST.
A VDSL2 site in Higgins ACT went offline at 18:56 AEST impacting 23 services in the area. Field technician will be engaged during business hours.
VDSL FOPS has been engaged. ETA: 14:00 AEST.
A VDSL2 site in Watson ACT went offline at 12:47 AEST impacting 24 services in the area. Field technician has been engaged to investigate further. ETA 15:00 AEST
TPG technician has fixed the fault. Services are online as of 16:22 AEST.
TPG technician has fixed the fault. Services are online as of 16:22 AEST.
TPG technician has fixed the fault. Services are online as of 16:22 AEST.
A VDSL2 site in Oxley ACT went offline at 12:05 AEST impacting 20 services in the area. Field technician has been engaged to investigate further. ETA 14:00 AEST
Field technician has fixed the fault. Services are online as of 12:12 AEST.
Field technician has fixed the fault. Services are online as of 12:12 AEST.
A VDSL2 site in Mawson ACT went offline at 09:47 AEST impacting 24 services in the area. Field technician has been engaged to investigate further. ETA 11:45 AEST