Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
A VDSL2 site in Mitchell ACT went offline at 21:44 AEDT impacting 4 services in the area. Field technician will be engaged tomorrow during business hours.
Power back online, services restored.
A VDSL2 site in O'Connor, ACT went offline at 13:52 AEDT impacting 32 services in the area due to energy provider outage. Next update will be 16:00 AEDT.
Maintenance completed. Services restored.
A VDSL2 site in Chapman, ACT went offline at 10:32 AEDT impacting 29 services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEDT.
Maintenance completed. Services restored.
A VDSL2 site in Kambah, ACT went offline at 10:12 AEDT impacting 23 services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEDT.
Maintenance completed. Services restored.
A VDSL2 site in Rivett ACT went offline at 09:02 AEDT impacting 32 services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Maintenance completed. Services restored.
A VDSL2 site in Chifley ACT went offline at 08:21 AEDT impacting 22 services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Vision Network will be performing Network Maintenance in the Kambah (ACT) Service Region on Wednesday the 21st of October.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-70-00
AD1-LY-70-02
AD1-LY-70-03
AD1-LY-70-04
AD1-LY-70-05
AD1-LY-70-06
AD1-LY-70-07
AD1-LY-70-09
AD1-LY-71-00
AD1-LY-72-00
AD1-MO-19-00
AD1-MO-19-02
AD1-MO-19-03
AD1-MO-19-04
AD1-MO-19-05
AD1-MO-19-06
AD1-MO-19-07
AD1-MO-19-08
AD1-MO-19-09
AD1-LY-71-02
AD1-LY-71-03
AD1-LY-71-04
AD1-LY-71-05
AD1-LY-71-06
AD1-LY-71-07
AD1-LY-72-02
AD1-LY-72-03
AD1-LY-72-04
AD1-LY-72-05
AD1-LY-72-06
AD1-LY-72-07
AD1-LY-72-08
AD1-LY-72-09
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
The energy provider outage impacting VDSL2 services in Aranda, ACT has been restored. Services are back online.
An energy provider outage has impacted VDSL2 services in Aranda, ACT. Estimated restoration time is currently 22:07 AEDT.
Energy provider outage repaired. Services restored.
A VDSL2 site in Holder, ACT went offline at 13:22 AEDT impacting 24 services in the area due to energy provider outage. Estimated restoration time is currently 16:17 AEDT.
Vision Network will be performing Network Maintenance in the Higgins, Scullin, Giralang, and Hawker (ACT) Service Region on Tuesday the 20th of October. If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LA-29-05
AD1-LA-29-06
AD1-LA-29-07
AD1-LA-29-08
AD1-LA-03-00
AD1-LA-03-02
AD1-LA-03-03
AD1-LA-03-04
AD1-LA-03-05
AD1-LA-03-06
AD1-LA-03-07
AD1-LA-03-08
AD1-LA-30-00
AD1-LA-30-02
AD1-LA-30-03
AD1-LA-30-04
AD1-LA-30-05
AD1-LA-30-06
AD1-LA-31-00
AD1-LA-31-02
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDsIf your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
The energy provider outage impacting VDSL2 services in Red Hill, ACT has been restored. Services are back online.
A VDSL2 site in Red Hill ACT went offline at 08:51 AEDT impacting 31 services in the area due to a power interruption onsite. ETR: 15:30 AEDT.
Energy Provider restored power to site. Services have restored as of 17/10/2026 23:53 AEDT.
A VDSL2 site in Aranda ACT went offline at 23:03 AEDT impacting some services in the area due to a power interruption onsite. ETR: 18/10/2026 03:02 AEDT.
Energy provider restored the power to site. Services have restored as of 12:55 AEDT.
An energy provider outage has impacted VDSL2 services in Mawson, ACT. Estimated restoration time is currently 16:04 AEDT.
Energy Provider restored power to site. Services have restored as of 14:41 AEDT.
A VDSL2 site in O'Connor ACT went offline at 13:12 AEDT impacting 25 services in the area due to a power interruption onsite. ETR: 15:00 AEDT.
Energy provider restored the power to site. Services have restored as of 12:15 AEDT.
A VDSL2 site in O'Connor ACT went offline at 09:51 AEDT impacting 25 services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy provider restored the power to site. Services have restored as of 10:40 AEDT.
A VDSL2 site in Kaleen, ACT went offline impacting services in the area due to a planned power outage by energy provider. Estimated restoration time is currently 13:00 AEDT.