Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Vision Network will be performing Network Maintenance in the Fyshwick, Kingston, Griffith, Forrest, Garran, Barton, Yarralumla, and Deakin (ACT) Service Region on Tuesday the 3rd of November.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-KI-01-06
AD1-KI-10-02
AD1-KI-10-06
AD1-KI-07-04
AD1-KI-10-04
AD1-KI-17-05
AD1-KI-22-06
AD1-KI-17-02
AD1-KI-17-03
AD1-KI-17-06
AD1-LY-16-08
AD1-KI-40-02
AD1-LY-01-02
AD1-LY-01-03
AD1-LY-04-07
AD1-LY-37-02
AD1-LY-37-03
AD1-LY-37-04
AD1-LY-37-05
AD1-LY-38-03
AD1-LY-05-02
AD1-LY-08-05
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs.
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Curtin, Weston, and Stirling (ACT) Service Region on Tuesday the 17th of November.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-10-05
AD1-LY-10-06
AD1-LY-10-08
AD1-LY-12-02
AD1-LY-09-04
AD1-LY-24-02
AD1-LY-24-03
AD1-LY-26-01
AD1-LY-26-06
AD1-LY-29-02
AD1-LY-27-03
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Curtin, Weston, and Stirling (ACT) Service Region on Tuesday the 17th of November.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-10-05
AD1-LY-10-06
AD1-LY-10-08
AD1-LY-12-02
AD1-LY-09-04
AD1-LY-24-02
AD1-LY-24-03
AD1-LY-26-01
AD1-LY-26-06
AD1-LY-29-02
AD1-LY-27-03
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
Energy provider maintenance completed at Weston, ACT. Services restored.
A VDSL2 site in Weston, ACT went offline at 09:31 AEDT impacting 22 services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEDT.
Energy provider maintenance completed at Yarralumla, ACT. Services restored.
A VDSL2 site in Yarralumla ACT went offline at 08:51 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site at Kaleen, ACT. Services have restored as of 11:04 AEDT.
A VDSL2 site in Kaleen ACT went offline at 09:11 AEDT impacting 20 services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site at Rivett, ACT. Services have restored as of 13:44 AEDT.
A VDSL2 site in Rivett ACT went offline at 08:51 AEDT impacting 35 services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
A VDSL2 site in Kambah ACT went offline at 20:27 AEDT impacting some services in the area due to a power interruption onsite. ETR: 22:30 AEDT.
Energy Provider restored power to site at Dickson and Ainslie, ACT. Services have restored as of 12:23 AEDT.
A VDSL2 site in Dickson and Ainslie ACT went offline at 10:51 AEDT impacting 56 services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site at Hackett, ACT. Services have restored as of 19:28 AEDT.
A VDSL2 site in Hackett ACT went offline at 18:43 AEDT impacting 37 services in the area due to a power interruption onsite. ETR: 20:30 AEDT.
Energy Provider restored power to Waramanga ACT site. Services have restored.
A VDSL2 site in Waramanga ACT went offline at 15:02 AEDT impacting 33 services in the area. Technician has been engaged to investigate further. ETA 16:30 AEDT
Energy Provider restored power to Ainsle ACT site. Services have restored.
A VDSL2 site in Ainsle ACT went offline at 14:12 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.