Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Vision Network will be performing works in the Aranda Service Region on Tuesday the 4th of August
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing works in the Mitchell, Ainslie, Turner, and Lyneham Service Region on Friday the 7th of August
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-AI-52-06
AD1-AI-53-00
AD1-AI-53-03
AD1-AI-55-00
AD1-AI-55-02
AD1-AI-55-03
AD1-AI-55-04
AD1-AI-55-05
AD1-AI-56-00
AD1-AI-56-03
AD1-AI-56-04
AD1-AI-06-00
AD1-AI-06-01
AD1-AI-06-02
AD1-AI-06-05
AD1-AI-06-06
AD1-AI-06-07
AD1-AI-60-03
AD1-AI-60-04
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing works in the Ainslie and Dickson Service Region on Monday the 10th of August
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-AI-07-00
AD1-AI-07-01
AD1-AI-07-02
AD1-AI-07-03
AD1-AI-07-04
AD1-AI-07-05
AD1-AI-07-06
AD1-AI-08-00
AD1-AI-08-01
AD1-AI-08-02
AD1-AI-08-04
AD1-AI-08-05
AD1-AI-08-06
AD1-AI-09-00
AD1-AI-09-01
AD1-AI-09-02
AD1-AI-09-03
AD1-AI-09-04
AD1-AI-09-05
AD1-AI-09-06
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing works in the Narrabundah and Aranda Service Region on Friday the 14th of August
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-KI-30-04
AD1-KI-30-05
AD1-AI-10-05
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing works in the Fyshwick, Griffith, and Narrabundah Service Region on Monday the 17th of August
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-KI-29-02
AD1-KI-29-03
AD1-KI-29-04
AD1-KI-29-05
AD1-KI-29-06
AD1-KI-29-07
AD1-KI-30-04
AD1-KI-30-05
AD1-KI-30-06
AD1-KI-30-07
AD1-KI-31-00
AD1-KI-31-02
AD1-KI-31-03
AD1-KI-31-04
AD1-KI-03-00
AD1-KI-03-02
AD1-KI-03-03
AD1-KI-03-04
AD1-KI-03-05
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing works in the Griffith, and Narrabundah Service Region on Tuesday the 18th of August
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-KI-31-05
AD1-KI-31-06
AD1-KI-31-07
AD1-KI-32-00
AD1-KI-32-02
AD1-KI-32-03
AD1-KI-32-04
AD1-KI-32-05
AD1-KI-32-06
AD1-KI-32-07
AD1-KI-33-00
AD1-KI-33-02
AD1-KI-33-03
AD1-KI-33-04
AD1-KI-33-05
AD1-KI-33-06
AD1-KI-33-07
AD1-KI-34-00
AD1-KI-34-02
AD1-KI-34-03
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing works in the Fyshwick, Barton and Kingston Service Region on Wednesday the 19th of August
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-KI-04-00
AD1-KI-04-02
AD1-KI-04-03
AD1-KI-04-04
AD1-KI-04-05
AD1-KI-40-00
AD1-KI-40-02
AD1-KI-42-02
AD1-KI-05-00
AD1-KI-05-02
AD1-KI-05-03
AD1-KI-05-04
AD1-KI-05-06
AD1-KI-06-00
AD1-KI-06-02
AD1-KI-06-03
AD1-KI-07-02
AD1-KI-07-03
AD1-KI-07-00
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing works in the Ainslie Service Region on Wednesday the 19th of August
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing works in the Giralang, and Holt Service Region on Thursday the 20th of August
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LA-01-00
AD1-LA-01-02
AD1-LA-01-03
AD1-LA-01-04
AD1-LA-01-05
AD1-LA-01-06
AD1-LA-01-07
AD1-LA-01-08
AD1-LA-11-00
AD1-LA-11-02
AD1-LA-11-03
AD1-LA-11-04
AD1-LA-11-05
AD1-LA-11-06
AD1-LA-11-07
AD1-LA-11-08
AD1-LA-12-00
AD1-LA-12-02
AD1-LA-12-04
AD1-LA-12-05
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing works in the Macgregor, Holt, Latham, and Giralang Service Region on Thursday the 20th of August
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LA-12-06
AD1-LA-12-07
AD1-LA-14-00
AD1-LA-14-02
AD1-LA-14-03
AD1-LA-14-04
AD1-LA-14-07
AD1-LA-14-08
AD1-LA-14-09
AD1-LA-15-00
AD1-LA-15-02
AD1-LA-15-03
AD1-LA-15-05
AD1-LA-15-06
AD1-LA-15-07
AD1-LA-15-08
AD1-LA-02-00
AD1-LA-02-02
AD1-LA-02-03
AD1-LA-02-04
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Upgrades complete, all services are back online.
Energy Provider restored power to site. Services have restored as of 19:44 AEST.
A VDSL2 site in O'Connor ACT went offline at 18:53 AEST impacting 28 services in the area due to a power interruption onsite. ETR: 22:16 AEST.
Energy provider restored the power to site. Services have restored as of 17:06 AEST.
A VDSL2 site in Aranda ajd Macquarie ACT went offline impacting 268 services in the area due to a power interruption onsite. ETR: 21:00 AEST.
Power restored. Services back online.
A VDSL2 site in Rivett, ACT went offline at 11:13 AEST impacting 14 services in the area due to energy provider outage. Estimated restoration time is currently 16:10 AEST.
Field technician has fixed the fault. Services are online as of 14:10 AEST.
A VDSL2 site in Dickson ACT went offline impacting 13 services in the area. Field technician has been engaged to investigate further. ETA 13:30 AEST
Field technician has fixed the fault. Services are online as of 15:39 AEST.
A VDSL2 site in Watson ACT went offline impacting 12 services in the area. Field technician has been engaged to investigate further. ETA 12:30 AEST
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
Energy Provider restored power to site. Services have restored as of 14:47 AEST.
A VDSL2 site in Downer ACT went offline at 12:51 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEST.
Energy Provider restored power to site. Services have restored as of 12:00 AEST.
A VDSL2 site in Narrabundah ACT went offline at 09:51 AEST impacting 26 services in the area due to a power interruption onsite. ETR: 15:30 AEST.
Energy Provider restored power to site. Services have restored as of 12:58 AEST.
A VDSL2 site in Wanniassa ACT went offline at 08:51 AEST impacting 24 services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Services went back online as of 09:33 AEST.
A VDSL2 site in Higgin ACT monitored with no sessions. This is escalated to tech for further investigation. No ETR yet.
Technician has fixed the fault. Services are online as of 10:20 AEST.
A VDSL2 site in Campbell ACT went offline at 08:31 AEST impacting 15 services in the area. Technician has been engaged to investigate further. ETA 11:00 AEST
Third party contractors fixed the conduit and Energy Provider re-enegized it. Services have restored as of 27-07-2026 11:20:57 AEST.
A VDSL2 site in Kambah ACT went offline at 14:54 AEST impacting 14 services in the area. Technician has been engaged to investigate further. ETA 16:40 AEST