Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Vision Network will be performing Network Maintenance in the Monash, and Kambah (ACT) Service Region on Thursday the 1st of October.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-MO-12-05
AD1-MO-13-00
AD1-MO-13-02
AD1-MO-13-03
AD1-MO-13-04
AD1-MO-13-05
AD1-MO-13-06
AD1-MO-13-07
AD1-MO-13-08
AD1-MO-13-09
AD1-MO-14-00
AD1-MO-14-03
AD1-MO-14-04
AD1-MO-14-05
AD1-MO-14-06
AD1-MO-14-07
AD1-MO-14-08
AD1-MO-14-09
AD1-MO-15-00
AD1-MO-15-02
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the ACT Wanniassa and Greenway Service Regions on Wednesday the 7th of October.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-MO-25-04
AD1-MO-25-05
AD1-MO-25-06
AD1-MO-26-00
AD1-MO-26-02
AD1-MO-26-03
AD1-MO-26-04
AD1-MO-26-05
AD1-MO-26-06
AD1-MO-26-07
AD1-MO-26-08
AD1-MO-27-00
AD1-MO-27-02
AD1-MO-27-03
AD1-MO-27-04
AD1-MO-27-05
AD1-MO-27-06
AD1-MO-27-07
AD1-MO-29-02
AD1-MO-29-03
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
A VDSL2 site in Kambah ACT went offline impacting 29 services in the area due to a suspected power interruption onsite. Field technician will be engaged early morning to attend and investigate further. ETA: 09:00 AEST.
Site is now monitored online and services have restored as of 12:36 AEST.
A VDSL2 site in Canberra ACT went offline at 11:32 AEST impacting 3 services in the area. Field technician has been engaged to investigate further. ETA 13:00 AEST
Energy provider restored the power to site. Services have restored as of 13:30 AEST.
A VDSL2 site in Kaleen, ACT went offline impacting services in the area due to a power interruption onsite. Current ETR is 15:30 AEST.
Vision Network will be performing Network Maintenance in the Kambah, Garran, Yarralumla, Deakin, and Curtin (ACT) Service Region on Tuesday the 29th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-72-00
AD1-LY-72-02
AD1-LY-72-03
AD1-LY-72-04
AD1-LY-72-05
AD1-LY-72-06
AD1-LY-72-07
AD1-LY-72-08
AD1-LY-72-09
AD1-LY-73-00
AD1-LY-77-02
AD1-LY-08-00
AD1-LY-08-02
AD1-LY-08-03
AD1-LY-08-04
AD1-LY-08-06
AD1-LY-08-07
AD1-LY-08-08
AD1-LY-09-00
AD1-LY-09-02
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Energy Provider restored power to site. Services have restored.
A VDSL2 site in Wanniassa ACT went offline at 09:11 AEST impacting 24 services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Vision Network will be performing Network Maintenance in the Deakin, and Kambah (ACT) Service Region on Monday the 28th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-07-02
AD1-LY-07-03
AD1-LY-07-04
AD1-LY-07-05
AD1-LY-07-06
AD1-LY-07-07
AD1-LY-70-00
AD1-LY-70-02
AD1-LY-70-03
AD1-LY-70-04
AD1-LY-70-05
AD1-LY-70-06
AD1-LY-70-07
AD1-LY-70-09
AD1-LY-71-00
AD1-LY-71-03
AD1-LY-71-04
AD1-LY-71-05
AD1-LY-71-06
AD1-LY-71-07
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Energy Provider restored power to site. Services have restored
A VDSL2 site in Hawker ACT went offline at 09:41 AEST impacting 37 services in the area due to a power interruption onsite. ETR: 15:08 AEST.
Technician has fixed the fault. Services are online.
A VDSL2 site in Kingston ACT went offline at 04:50 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 10:30 AEST
Device up, services restored.
A VDSL2 site in Stirling, ACT went offline at 14:42 AEST impacting 6 services in the area due to a suspected power interruption onsite. Technician has been engaged to attend and investigate further. ETA is 16:30 AEST.
Energy Provider restored power to site. Services have restored as of 14:37 AEST.
A VDSL2 site in Narrabundah ACT went offline at 12:31 AEST impacting 22 services in the area due to a power interruption onsite. ETR: 16:00 AEST.