Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Vision Network will be performing Network Maintenance in the Giralang, and Bruce (ACT) Service Region on Monday the 7th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LA-03-08
AD1-LA-03-05
AD1-LA-03-02
AD1-LA-03-04
AD1-LA-03-06
AD1-LA-03-07
AD1-LA-03-03
AD1-LA-03-00
AD1-LA-64-00
AD2-LA-03-00
AD2-LA-64-00
AD3-LA-64-00
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Weston, Stirling, and Rivett (ACT) Service Region on Tuesday the 8th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-25-04
AD1-LY-26-00
AD1-LY-26-02
AD1-LY-26-04
AD1-LY-26-05
AD1-LY-27-00
AD1-LY-27-01
AD1-LY-27-02
AD1-LY-27-03
AD1-LY-27-04
AD1-LY-27-05
AD1-LY-28-00
AD1-LY-28-01
AD1-LY-28-02
AD1-LY-28-03
AD1-LY-28-04
AD1-LY-28-05
AD1-LY-28-06
AD1-LY-29-00
AD1-LY-29-01
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Yarralumla and Rivett (ACT) Service Region on Wednesday the 9th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-29-03
AD1-LY-29-04
AD1-LY-29-05
AD1-LY-29-06
AD1-LY-03-00
AD1-LY-03-02
AD1-LY-03-03
AD1-LY-03-04
AD1-LY-03-05
AD1-LY-03-06
AD1-LY-03-07
AD1-LY-30-00
AD1-LY-30-01
AD1-LY-30-02
AD1-LY-30-03
AD1-LY-30-04
AD1-LY-30-05
AD1-LY-30-06
AD1-LY-30-07
AD1-LY-31-00
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Dickson (ACT) Service Region on Friday the 11th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-AI-09-03
AD1-AI-09-04
AD1-AI-02-06
AD1-AI-09-05
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Fisher, and Waramanga (ACT) Service Region on Wednesday the 23rd of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-61-03
AD1-LY-61-04
AD1-LY-61-05
AD1-LY-61-06
AD1-LY-61-07
AD1-LY-62-00
AD1-LY-62-02
AD1-LY-62-03
AD1-LY-62-04
AD1-LY-62-05
AD1-LY-62-06
AD1-LY-62-07
AD1-LY-63-00
AD1-LY-63-02
AD1-LY-63-03
AD1-LY-63-04
AD1-LY-63-05
AD1-LY-63-06
AD1-LY-63-07
AD1-LY-64-00
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Deakin, and Kambah (ACT) Service Region on Monday the 28th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-07-02
AD1-LY-07-03
AD1-LY-07-04
AD1-LY-07-05
AD1-LY-07-06
AD1-LY-07-07
AD1-LY-70-00
AD1-LY-70-02
AD1-LY-70-03
AD1-LY-70-04
AD1-LY-70-05
AD1-LY-70-06
AD1-LY-70-07
AD1-LY-70-09
AD1-LY-71-00
AD1-LY-71-03
AD1-LY-71-04
AD1-LY-71-05
AD1-LY-71-06
AD1-LY-71-07
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Kambah, Garran, Yarralumla, Deakin, and Curtin (ACT) Service Region on Tuesday the 29th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-72-00
AD1-LY-72-02
AD1-LY-72-03
AD1-LY-72-04
AD1-LY-72-05
AD1-LY-72-06
AD1-LY-72-07
AD1-LY-72-08
AD1-LY-72-09
AD1-LY-73-00
AD1-LY-77-02
AD1-LY-08-00
AD1-LY-08-02
AD1-LY-08-03
AD1-LY-08-04
AD1-LY-08-06
AD1-LY-08-07
AD1-LY-08-08
AD1-LY-09-00
AD1-LY-09-02
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Monash, and Kambah (ACT) Service Region on Thursday the 1st of October.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-MO-12-05
AD1-MO-13-00
AD1-MO-13-02
AD1-MO-13-03
AD1-MO-13-04
AD1-MO-13-05
AD1-MO-13-06
AD1-MO-13-07
AD1-MO-13-08
AD1-MO-13-09
AD1-MO-14-00
AD1-MO-14-03
AD1-MO-14-04
AD1-MO-14-05
AD1-MO-14-06
AD1-MO-14-07
AD1-MO-14-08
AD1-MO-14-09
AD1-MO-15-00
AD1-MO-15-02
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Device up. Services have been restored.
A VDSL2 site in Yarralumla, ACT went offline at 12:33 AEST impacting 22 services in the area due to a suspected power interruption onsite. Technician has been engaged to attend and investigate further. ETA is 14:05 AEST.
A VDSL2 site in Ainslie, ACT went offline at 08:42 AEST impacting 26 services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
Connectivity to network equipment affecting VDSL2 services in Yarralumla, ACT has been restored. Services are back online.
A VDSL2 site in Yarralumla ACT went offline at 17:43 AEST impacting 22 services in the area. Field technician has been engaged to investigate further. ETA 19:00 AEST
Field technician has fixed the fault. Services are online as of 17:47 AEST.
A VDSL2 site in Kambah ACT went offline at 16:42 AEST impacting 18 services in the area. Field technician has been engaged to investigate further. ETA 18:00 AEST
Energy provider restored the power to site. Services have restored as of 18:17 AEST.
A VDSL2 site in Curtin ACT went offline at 16:23 AEST impacting 33 services in the area due to a power interruption onsite. ETR: 19:23 AEST.
Energy Provider restored power to site as of 12:26 AEST.
A VDSL2 site in Scullin, ACT went offline at 08:38 AEST impacting 14 services in the area due to a power interruption onsite. ETR: 15:30 AEST.
Our Technician has fixed the fault. Services are online as of 12:03 AEST.
A VDSL2 site in WANNIASSA ACT went offline at 8:12 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 10:00 AEST
Energy Provider restored power to site. Services have restored as of 19:34 AEST.
A VDSL2 site in LYNEHAM ACT went offline at 18:11 AEST impacting some services in the area due to a power interruption onsite. ETR: 03/09/2026 01:12 AEST
EVO Technician has fixed the fault. Services are online as of 08:51 AEST.
A VDSL2 site in Curtin ACT went offline at 17:00 AEST impacting some services in the area due to a power interruption onsite. ETR: 19:00 AEST.
The energy provider outage impacting VDSL2 services in Chifley, ACT has been restored. Services are back online.
A VDSL2 site in Chifley, ACT went offline impacting some services in the area due to a power interruption onsite. Current ETR is 16:00 AEST.
The energy provider outage impacting VDSL2 services in O'Connor, ACT has been restored. Services are back online.
A VDSL2 site in O'Connor ACT went offline at 11:52 AEST impacting 28 services in the area due to a power interruption onsite. ETR: 17:22 AEST.
Planned network maintenance will be carried out on the FTTN network in Lyons and Curtin, ACT.
Maintenance Window: Tuesday, 1 September 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LY-11-06
AD1-LY-11-07
AD1-LY-11-08
AD1-LY-11-09
AD1-LY-12-00
AD1-LY-12-03
AD1-LY-12-04
AD1-LY-12-05
AD1-LY-12-06
AD1-LY-12-07
AD1-LY-12-08
AD1-LY-13-00
AD1-LY-13-02
AD1-LY-13-03
AD1-LY-13-04
AD1-LY-13-05
AD1-LY-13-06
AD1-LY-13-07
AD1-LY-13-08
AD1-LY-13-09
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.
The energy provider outage impacting services in Hawker, Higgins, Latham, Scullin ACT has been restored. Services are back online.
An energy provider outage has impacted 394 services in Hawker, Higgins, Latham, Scullin ACT. Estimated restoration time is currently 18:56 AEST.
Energy Provider restored power to site. Services have restored as of 16:06 AEST.
A VDSL2 site in Downer ACT went offline at 08:31 AEST impacting 21 services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Planned network maintenance will be carried out on the FTTN network in Yarralumla, Curtin and Holt, ACT.
Maintenance Window: Monday, 31 August 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LA-09-05
AD1-LA-09-06
AD1-LA-09-07
AD1-LA-09-08
AD1-LY-01-00
AD1-LY-01-04
AD1-LY-01-05
AD1-LY-01-06
AD1-LY-01-07
AD1-LY-01-08
AD1-LY-10-00
AD1-LY-10-02
AD1-LY-10-03
AD1-LY-10-04
AD1-LY-10-07
AD1-LY-10-09
AD1-LY-11-00
AD1-LY-11-02
AD1-LY-11-03
AD1-LY-11-04
AD1-LY-11-05
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.