Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Vision Network will be performing Network Maintenance in the Narrabundah (ACT) Service Region on Friday the 28th of August.
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Planned network maintenance will be carried out on the FTTN network in Yarralumla, Curtin and Holt, ACT.
Maintenance Window: Monday, 31 August 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LA-09-05
AD1-LA-09-06
AD1-LA-09-07
AD1-LA-09-08
AD1-LY-01-00
AD1-LY-01-04
AD1-LY-01-05
AD1-LY-01-06
AD1-LY-01-07
AD1-LY-01-08
AD1-LY-10-00
AD1-LY-10-02
AD1-LY-10-03
AD1-LY-10-04
AD1-LY-10-07
AD1-LY-10-09
AD1-LY-11-00
AD1-LY-11-02
AD1-LY-11-03
AD1-LY-11-04
AD1-LY-11-05
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.
Planned network maintenance will be carried out on the FTTN network in Lyons and Curtin, ACT.
Maintenance Window: Tuesday, 1 September 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LY-11-06
AD1-LY-11-07
AD1-LY-11-08
AD1-LY-11-09
AD1-LY-12-00
AD1-LY-12-03
AD1-LY-12-04
AD1-LY-12-05
AD1-LY-12-06
AD1-LY-12-07
AD1-LY-12-08
AD1-LY-13-00
AD1-LY-13-02
AD1-LY-13-03
AD1-LY-13-04
AD1-LY-13-05
AD1-LY-13-06
AD1-LY-13-07
AD1-LY-13-08
AD1-LY-13-09
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.
Vision Network will be performing Network Maintenance in the Giralang, and Bruce (ACT) Service Region on Monday the 7th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LA-03-08
AD1-LA-03-05
AD1-LA-03-02
AD1-LA-03-04
AD1-LA-03-06
AD1-LA-03-07
AD1-LA-03-03
AD1-LA-03-00
AD1-LA-64-00
AD2-LA-03-00
AD2-LA-64-00
AD3-LA-64-00
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Weston, Stirling, and Rivett (ACT) Service Region on Tuesday the 8th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-25-04
AD1-LY-26-00
AD1-LY-26-02
AD1-LY-26-04
AD1-LY-26-05
AD1-LY-27-00
AD1-LY-27-01
AD1-LY-27-02
AD1-LY-27-03
AD1-LY-27-04
AD1-LY-27-05
AD1-LY-28-00
AD1-LY-28-01
AD1-LY-28-02
AD1-LY-28-03
AD1-LY-28-04
AD1-LY-28-05
AD1-LY-28-06
AD1-LY-29-00
AD1-LY-29-01
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Yarralumla and Rivett (ACT) Service Region on Wednesday the 9th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-29-03
AD1-LY-29-04
AD1-LY-29-05
AD1-LY-29-06
AD1-LY-03-00
AD1-LY-03-02
AD1-LY-03-03
AD1-LY-03-04
AD1-LY-03-05
AD1-LY-03-06
AD1-LY-03-07
AD1-LY-30-00
AD1-LY-30-01
AD1-LY-30-02
AD1-LY-30-03
AD1-LY-30-04
AD1-LY-30-05
AD1-LY-30-06
AD1-LY-30-07
AD1-LY-31-00
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Fisher, and Waramanga (ACT) Service Region on Wednesday the 23rd of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-61-03
AD1-LY-61-04
AD1-LY-61-05
AD1-LY-61-06
AD1-LY-61-07
AD1-LY-62-00
AD1-LY-62-02
AD1-LY-62-03
AD1-LY-62-04
AD1-LY-62-05
AD1-LY-62-06
AD1-LY-62-07
AD1-LY-63-00
AD1-LY-63-02
AD1-LY-63-03
AD1-LY-63-04
AD1-LY-63-05
AD1-LY-63-06
AD1-LY-63-07
AD1-LY-64-00
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Kambah, Garran, Yarralumla, Deakin, and Curtin (ACT) Service Region on Tuesday the 29th of September.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-72-00
AD1-LY-72-02
AD1-LY-72-03
AD1-LY-72-04
AD1-LY-72-05
AD1-LY-72-06
AD1-LY-72-07
AD1-LY-72-08
AD1-LY-72-09
AD1-LY-73-00
AD1-LY-77-02
AD1-LY-08-00
AD1-LY-08-02
AD1-LY-08-03
AD1-LY-08-04
AD1-LY-08-06
AD1-LY-08-07
AD1-LY-08-08
AD1-LY-09-00
AD1-LY-09-02
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
A VDSL2 site in Latham ACT went offline at 10:42 AEST impacting 11 services in the area. Field technician has been engaged to investigate further. ETA 12:30 AEST
Energy provider maintenance completed. Services restored.
A VDSL2 site in Ainslie, ACT went offline at 10:42 AEST impacting 30 services in the area due to energy provider outage. Estimated restoration time is currently 14:45 AEST.
Energy Provider Maintenance completed. Services restored.
A VDSL2 site in Narrabundah, ACT went offline at 09:54 AEST impacting 16 services in the area due to energy provider outage. Estimated restoration time is currently 15:00 AEST.
Planned network maintenance will be carried out on the FTTN network in Macgregor and Holt, ACT.
Maintenance Window: Friday, 28 August 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LA-07-00
AD1-LA-07-02
AD1-LA-07-03
AD1-LA-07-04
AD1-LA-07-05
AD1-LA-07-06
AD1-LA-07-07
AD1-LA-08-00
AD1-LA-08-02
AD1-LA-08-03
AD1-LA-08-04
AD1-LA-08-05
AD1-LA-08-06
AD1-LA-08-07
AD1-LA-08-08
AD1-LA-08-09
AD1-LA-09-00
AD1-LA-09-02
AD1-LA-09-03
AD1-LA-09-04
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.
Manual Update from the Infinite Network Operations Center
Good Morning,
Due to an ongoing fibre cut, some Telstra fibre and nbn services in the Tuggeranong/Lanyon/Monash service area are currently disrupted
Our team is actively working with our upstream carriers to restore these services as quickly as possible.
For support enquiries, please contact the Support Desk via email at support@infinite.net.au.
Technician has fixed the fault. Services are online as of 19:22 AEST.
A VDSL2 site in Duffy ACT went offline at 09:51 AEST impacting 26 services in the area. Field technician has been engaged to investigate further. ETA 19:00 AEST.
Energy provider restored the power to site. Services have restored as of 14:04 AEST.
A VDSL2 site in Red Hill ACT went offline at 09:32 AEST impacting 26 services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Device has now recovered restoring services.
A VDSL2 Device in Braddon. ACT has gone offline at 03:50 AEST impacted 31 service. Cause is currently unknown. PIPE NOC are arranging Field technicians to investigate in business hours.
Planned network maintenance will be carried out on the FTTN network in Scullin, Belconnen, Latham, Bruce and Macgregor, ACT.
Maintenance Window: Thursday, 27 August 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LA-35-03
AD1-LA-35-05
AD1-LA-36-00
AD1-LA-36-02
AD1-LA-36-03
AD1-LA-44-00
AD1-LA-44-02
AD1-LA-05-00
AD1-LA-05-02
AD1-LA-05-03
AD1-LA-05-04
AD1-LA-05-05
AD1-LA-05-06
AD1-LA-05-07
AD1-LA-05-08
AD1-LA-06-00
AD1-LA-06-02
AD1-LA-06-03
AD1-LA-06-04
AD1-LA-06-05
AD1-LA-06-06
AD1-LA-06-07
AD1-LA-06-08
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.
A VDSL2 site in Aranda ACT went offline at 18:13 AEST impacting 13 services in the area due to a power interruption onsite. ETR: 20:40 AEST.
Energy Provider restored power to site. Services have restored as of 11:35 AEST.
A VDSL2 site in Mawson,Farrer ACT went offline at 10:31 AEST impacting 129 services in the area due to a power interruption onsite. ETR: 21:32 AEST.
Vision Network will be performing works in the Farrer, Mawson and Phillip Service Region on Tuesday the 15th of September
If your Vision Circuit ID is on this list there will be some outages throughout the day:
ad1-ly-41-04
ad1-ly-45-00
ad1-ly-45-02
ad1-ly-45-03
ad1-ly-45-04
ad1-ly-45-05
ad1-ly-45-06
ad1-ly-45-07
ad1-ly-45-08
ad1-ly-46-00
ad1-ly-46-02
ad1-ly-46-03
ad1-ly-46-04
ad1-ly-46-05
ad1-ly-48-00
ad1-ly-48-03
ad1-ly-48-04
ad1-ly-48-05
ad1-ly-48-06
You can determine your Circuit ID by logging into https://portal.infinite.net.au/.
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Maintenance Window: Wednesday, 26 August 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LA-31-03
AD1-LA-31-04
AD1-LA-31-05
AD1-LA-31-06
AD1-LA-31-07
AD1-LA-31-08
AD1-LA-33-00
AD1-LA-33-02
AD1-LA-33-03
AD1-LA-33-04
AD1-LA-33-05
AD1-LA-33-06
AD1-LA-33-07
AD1-LA-34-00
AD1-LA-34-03
AD1-LA-34-04
AD1-LA-34-05
AD1-LA-34-06
AD1-LA-35-00
AD1-LA-35-02
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.
Planned network maintenance will be carried out on the FTTN network in Higgins, Scullin, Giralang and Hawker, ACT.
Maintenance Window: Tuesday, 25 August 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LA-29-05
AD1-LA-29-06
AD1-LA-29-07
AD1-LA-29-08
AD1-LA-03-00
AD1-LA-03-02
AD1-LA-03-03
AD1-LA-03-04
AD1-LA-03-05
AD1-LA-03-06
AD1-LA-03-07
AD1-LA-03-08
AD1-LA-30-00
AD1-LA-30-02
AD1-LA-30-03
AD1-LA-30-04
AD1-LA-30-05
AD1-LA-30-06
AD1-LA-31-00
AD1-LA-31-02
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.
Connectivity to network equipment affecting VDSL2 services in WANNIASSA, ACT has been restored. Services are back online.
A VDSL2 site in Kambah, ACT went offline at 16:13 AEST impacting 29 services in the area. Field technician has been dispatched to invesitgate.
Energy Provider restored power to site. Services have restored as of 12:12 AEST.
A VDSL2 site in Giralang ACT went offline at 8:41 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEST.
Planned network maintenance will be carried out on the FTTN network in Giralang, Higgins, Scullin and Hawker, ACT.
Maintenance Window: Monday, 24 August 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LA-02-05
AD1-LA-02-06
AD1-LA-27-00
AD1-LA-27-02
AD1-LA-27-03
AD1-LA-27-04
AD1-LA-27-05
AD1-LA-27-06
AD1-LA-27-07
AD1-LA-28-00
AD1-LA-28-02
AD1-LA-28-03
AD1-LA-28-04
AD1-LA-28-05
AD1-LA-28-06
AD1-LA-28-07
AD1-LA-29-00
AD1-LA-29-02
AD1-LA-29-03
AD1-LA-29-04
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.
Technician has fixed the fault. Services are online as of 09:41 AEST.
A VDSL2 site in Wanniassa ACT went offline at 19:22 AEST impacting 29 services in the area. Field technician will be engaged tomorrow during business hours.
Energy Provider restored power to site. Services have restored as of 15:14 AEST.
3 VDSL2 sites in Higgins, ACT went offline at 14:12 AEST impacting 59 services in the area due to energy provider outage. Estimated restoration time is currently 17:41 AEST.