Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Vision Network will be performing Network Maintenance in the Higgins, Scullin, Giralang, and Hawker (ACT) Service Region on Tuesday the 20th of October. If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LA-29-05
AD1-LA-29-06
AD1-LA-29-07
AD1-LA-29-08
AD1-LA-03-00
AD1-LA-03-02
AD1-LA-03-03
AD1-LA-03-04
AD1-LA-03-05
AD1-LA-03-06
AD1-LA-03-07
AD1-LA-03-08
AD1-LA-30-00
AD1-LA-30-02
AD1-LA-30-03
AD1-LA-30-04
AD1-LA-30-05
AD1-LA-30-06
AD1-LA-31-00
AD1-LA-31-02
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDsIf your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Kambah (ACT) Service Region on Wednesday the 21st of October.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-70-00
AD1-LY-70-02
AD1-LY-70-03
AD1-LY-70-04
AD1-LY-70-05
AD1-LY-70-06
AD1-LY-70-07
AD1-LY-70-09
AD1-LY-71-00
AD1-LY-72-00
AD1-MO-19-00
AD1-MO-19-02
AD1-MO-19-03
AD1-MO-19-04
AD1-MO-19-05
AD1-MO-19-06
AD1-MO-19-07
AD1-MO-19-08
AD1-MO-19-09
AD1-LY-71-02
AD1-LY-71-03
AD1-LY-71-04
AD1-LY-71-05
AD1-LY-71-06
AD1-LY-71-07
AD1-LY-72-02
AD1-LY-72-03
AD1-LY-72-04
AD1-LY-72-05
AD1-LY-72-06
AD1-LY-72-07
AD1-LY-72-08
AD1-LY-72-09
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Energy Provider restored power to site. Services have restored as of 17/10/2026 23:53 AEDT.
A VDSL2 site in Aranda ACT went offline at 23:03 AEDT impacting some services in the area due to a power interruption onsite. ETR: 18/10/2026 03:02 AEDT.
Energy provider restored the power to site. Services have restored as of 12:55 AEDT.
An energy provider outage has impacted VDSL2 services in Mawson, ACT. Estimated restoration time is currently 16:04 AEDT.
Energy Provider restored power to site. Services have restored as of 14:41 AEDT.
A VDSL2 site in O'Connor ACT went offline at 13:12 AEDT impacting 25 services in the area due to a power interruption onsite. ETR: 15:00 AEDT.
Energy provider restored the power to site. Services have restored as of 12:15 AEDT.
A VDSL2 site in O'Connor ACT went offline at 09:51 AEDT impacting 25 services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy provider restored the power to site. Services have restored as of 10:40 AEDT.
A VDSL2 site in Kaleen, ACT went offline impacting services in the area due to a planned power outage by energy provider. Estimated restoration time is currently 13:00 AEDT.
Third party contractor has fixed the fault. Services are online as of 19:45 AEDT
A VDSL2 site in Waramanga ACT went offline at 15:58 AEDT impacting 24 services in the area. Field technician has been engaged to investigate further. ETA 18:00 AEDT
Energy provider restored the power to site. Services have restored as of 10:21 AEDT.
A VDSL2 site in Hackett, ACT went offline impacting services in the area due to a power interruption onsite. Estimated restoration time is currently 16:00 AEDT.
The energy provider outage impacting VDSL2 services in Latham, ACT has been restored. Services are back online.
A VDSL2 site in Latham, ACT went offline impacting services in the area due to a power interruption onsite. Current ETR is 11:45 AEDT.
Energy provider restored the power to site. Services have restored as of 12:14 AEDT.
A VDSL2 site in WANNIASSA, ACT went offline impacting services in the area due to a power interruption onsite. Current ETR is 14:30 AEDT.
Connectivity to network equipment affecting VDSL2 services in Waramanga, ACT has been restored. Services are back online.
Connectivity to network equipment has been lost affecting VDSL2 services in Waramanga, ACT. Field technician will be dispatched in the morning to investigate.
Energy Provider restored power to site. Services have restored.
A VDSL2 site in Kaleen ACT went offline at 09:01 AEDT impacting 25 services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored.
A VDSL2 site in Braddon ACT went offline at 08:41 AEDT impacting 27 services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored.
A VDSL2 site in Kaleen ACT went offline at 08:41 AEDT impacting 21 services in the area due to a power interruption onsite. ETR: 11:45 AEDT.
Energy Provider restored power to site. Services have restored.
A VDSL2 site in Holder ACT went offline at 13:53:00 AEST impacting 19 services in the area due to a power interruption onsite. ETR: 14:30 AEDT.