*** Note - Majority of services are connected but will not reconnect due to carrier authentication issues ***
1910 hrs AEDT - Issue has been resolved and services that could not connect are now reconnecting. This was related to the carriers radius server not passing requests onto our servers and affecting sessions trying to authenticate. Sessions that were already connected were not affected.
1845 hrs AEDT - We have had more clients reporting services are down. We are awaiting an update from the carrier. If you have a TransACT legacy connection please contact them to lodge a fault also and notify them that Infinite has an active fault raised.
1622 hrs AEDT - Fault lodged with the carrier and awaiting response, we have been advised that due to the resources we may not have a response until 1900hrs AEDT.
1558 hrs AEDT - We have confirmed this is an authentication issue with the carriers radius servers and not forwarding requests to Infinite's infrastructure. Clients will receive incorrect password error.
1543 hrs AEDT - First reported naked vdsl2 service having authentication issues with password being rejected.
