18th February 2021

Dedicated Server Hosting / VPS ACT Region: Hosting - Ungraceful server blade failure

2321hrs AEDT: We have experienced a server blade failure and high availability software has not moved the virtual machines over correctly so they are currently down.

2347hrs AEDT: This currently being investigated, it appears that this was not a full failure and the host is still responding but has no network connectivity. We are attempting to move the virtual machines off the host.

0543hrs AEDT: We are continuing to resolve this issue remotely.

0615hrs AEDT: We have been able to manually shutdown affected virtual machines and move to working hosts.

0723hrs AEDT: All customer virtual machines affected have been restored.

0736hrs AEDT: All virtual machines have been restored with no data loss.

0750hrs AEDT: Blade server successfully rebooted and restored.