*** 17:30 hrs AEDT ***
Services have been stable for over 60mins, we will continue to monitor this for the next 24 hours.
*** 16:57 hrs AEDT ***
Services have been stable for 30mins but are continued to be monitored.
*** 16:45 hrs AEDT ***
Hardware reset has been completed on module and we are monitoring to see if this resolves the issue. Replacement part is being arranged if issue continues.
*** 16:15 hrs AEDT ***
Technician is en route to the data centre with an estimated time of arrival of 1645hrs AEDT.
*** 15:30 hrs AEDT ***
We have identified a potential faulty hardware module causing this issue but we are working with our vendor to confirm what the issue is. We are dispatching a technician to the data centre.
*** 14:51 hrs AEDT ***
This problem has resolved itself but we are still investigating the root cause as no changes have been made.
*** 14:40 hrs AEDT ***
A core piece of equipment is intermittently working and we are in the process of diagnosing this issue as soon as possible. More updates to come.
*** 14:15 hrs AEDT ***
We have identified that there is an issue with core infrastructure in Sydney affecting a number of services terminating into this equipment. We are investigating what has caused this issue and we will be posting updates to this page as more information comes to hand.
