1201hrs AEDT: We have identified through our systems that VDSL2 services are currently experiencing issues in Deakin ACT. This is an issue with the upstream supplier and we are contacting them for a resolution. They have not acknowledged an issue yet but we are providing them all appropriate information to identify the fault.
1235hrs AEDT: We have provided the carrier all the appropriate information for services affected. Please call our helpdesk if you wish to receive a call back when services are restored.
1330hrs AEDT: We are still awaiting a response and Estimated Time of Restoration (ETR). We believe this fault is localised to services in the suburb of Deakin. We are following this up with the carrier with a matter of urgency.
1415hrs AEDT: Carrier has been called and a request for this to be escalated has been and accepted. We are still awaiting a response and Estimated Time of Restoration (ETR).
1445hrs AEDT: It appears services are now restoring, we still do not have any information from our carrier but we will continue request information from them about this.
