Thank you for your patience with this outage

nbn has advised us the emergency outage affecting 174 services this afternoon has been resolved.

This work was required to replace critical network hardware that had failed at a Fibre Access Switch near the 9CIV PoI and effected all nbn providers in the area

If your service has not restored automatically please reach out to our support team at support@infinite.net.au or at 1300 790 337 8:30 AM to 5:00 PM AEST

We once again apologise for the disruption and thank you for your patience while this urgent work was carried out.

Infinite is aware that some customers may have lost access to their connection on the nbn

nbn has advised us of an emergency outage affecting 174 services. This work is required to replace critical network hardware that has failed at a Fibre Access Switch, the replacement requires immediate action and cannot be deferred.

Customers on affected services may experience complete service loss during the maintenance window.

Interruptions are scheduled between 14:00 and 20:00 AEST.

Services Should automatically restore once works are completed.

If your service does not restore automatically please reach out to our support team at support@infinite.net.au

We apologise for the disruption and thank you for your patience while this urgent work is carried out.

Updates will continue as we get them