Good Afternoon from the Infinite Network Operations Center

Due to an outage of the Vocus's Australia-Singapore Cable and AARNet's INDIGO-West submarine cables, some service connectivity to Singapore and South East Asia has been rerouted for all network operators within Australia.

We have been advised by AARNet that the estimated repairs to Indigo West has an updated ETR of the 16th of September with additional extended contingency till the end of 20th of September due to new faults found.

Additionally we have also been advised by Vocus that services are being sent via an alternate route through Jakarta. as well as additional capacity through a new Guam–Japan route

Permanent repairs to the ASC cable are still being arranged, with further updates expected from Vocus within the next 7 days.

Infinite still expects some customers may continue to experience higher latency to South East Asia while traffic uses alternate routes via our peering and transit links.

We will post further updates here as information becomes available.

Good Afternoon from the Infinite Network Operations Center

Due to an outage of the Vocus's Australia-Singapore Cable and AARNet's INDIGO-West submarine cables, some service connectivity to Singapore and South East Asia has been rerouted for all network operators within Australia.

You should expect latency to be higher to services located in this region, Vocus and AARNet are both working on resolving this issue, but as of yet we do not have an ETR from either company for their links.

We will post further updates here as information becomes available.