Start Date/Time: Thursday, 13 February 2025 - 09:28 AEDT (UTC+11)

End Date/Time: Thursday, 13 February 2025 - 12:04 AEDT (UTC+11)

13/02/2025 11:15 AEDT - Please be advised of a service disruption affecting Internet / Transmission services around the area of Sydney, NSW. Our T3 teams have been engaged to investigate and identify the cause of the disruption. An ETR will be provided once our initial investigation is complete. Further updates will be provided within the next 2 hours.

13/02/2025 12:30 AEDT - The Supplier observed multiple services impacted in Sydney NSW, affecting metro transmission and NBN services due to a contractor performing splicing activities and inadvertently impacting fibres. All services have now been restored as of 12:04 AEDT 13/02. If you are still experiencing any issues or require further assistance, please do not hesitate to reach out to us