No further reported issue, we are now marking the outage as fixed.

We are pleased to announce that this issue has now been resolved.

Engineers at our upstream provider, Vision Network, successfully identified and fixed the fault within their network. We have since confirmed that traffic is flowing correctly and services for affected customers are now restored.

If you are still unable to connect to the internet, please restart your modem and any separate routers you may have. A simple power cycle by turning the device off for 30 seconds and then on again, should allow it to establish a fresh connection to the network. Some routers will need up to 5mins to regain DHCP.

We sincerely thank you for your patience and understanding throughout this evening's disruption. We will monitor this closely over the next hour before resolving officially.

We have a new update from our upstream provider, Vision Network, regarding the ongoing service interruptions.

Following a detailed analysis of the affected services, their Senior Engineers have now concluded that the issue is not related to the recent Zyxel modem firmware update as previously suspected. The investigation has confirmed the fault is specifically isolated to services within the AINS region and their team is now focusing their efforts there to determine the root cause.

We have completed all available troubleshooting from our side and are actively assisting the Vision Network engineers by providing them with data and identifying patterns from the affected customer base. We are awaiting further information from their investigation and will post another update as soon as it becomes available.

Senior engineers at Vision Network have advised they believe the problem is linked to a recent firmware update applied to their Zyxel Network Termination Devices (NTDs/modems) this week. Our testing has confirmed that this is not a widespread fault and remains confined to the specific suburbs identified. The Vision Network team is actively investigating the impact of the firmware update, and we are currently waiting for them to provide the next steps for resolution. We appreciate your continued patience and we will continue to seek prompt updates.

Our team has identified that authentication requests are being sent and recieved from the network, but we are not receiving the corresponding responses from customer equipment in the affected areas. This issue is limited to customers in specific suburbs that have undergone recent network maintenance. We are actively collaborating with Vision's senior engineers to resolve this and are awaiting their further advice. We will post another update as soon as new information is available.

We are currently aware of VDSL service issues affecting customers in the suburbs of Downer, Hackett, Turner and O'Connor.

At this time, there is no estimated time of restoration. The matter has been escalated to Vision Networks for further investigation, and we are working closely with them to identify the root cause.

Our team is actively monitoring the situation, and we will provide updates on this page as soon as more information becomes available or if the situation changes.

Thank you for your patience and understanding.