Unfortunately we have not been able to contact the upstream provider as their systems are currently down. We are monitoring this closely and attempting to make contact but its a large national outage for a tier 1 carrier so they are aware of the issue.

We observed a large event where some of nbn customers are disconnected at the same time. This is related to a major outage with our national nbn upstream aggregator. This does not affect all services, only nbn fttn/fttc tagged services.