When: Sunday, October 11, 2026, starting at 4:00 AM AEDT and finishing at 6:00 AM AEDT (The maintenance window is up to 2 hours, but we aim to finish by 5:30 AM AEDT).

What's Happening?
On Sunday morning, our technical team is giving parts of our core network an important update. We're upgrading the software on key devices that help deliver your broadband internet.

Why?
We are taking this opportunity to proactively update all equipment due to security advisories.

What does this mean for you?
While we perform this work (between 4:00 AM and 6:00 AM AEDT), you may notice up to a 20-minute interruption to your internet service. Your service should reconnect automatically afterwards. If it does not, please try turning off your modem and/or router for 5 minutes before turning it back on.

Technical Details
We are planning a firmware upgrade on the Cisco Core Broadband Aggregation & Border Routers that manage our national broadband services due to recent security advisories by Cisco Systems. The required software has already been downloaded. The upgrade will be implemented first on the routers handling Vision services. Once that stage is complete, the upgrade will proceed on the routers responsible for nbn services.

We appreciate your understanding as we make these improvements! We'll post updates on this site if anything doesn't go to plan.