Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Some nbn users are receiving PPPOE errors in particular "no response from server". This is directly with our upstream providers for resolution, there is no estimated time for restoration.
Update 21/3/17 6:15pm: Most nbn services in the ACT are now affected by this outage and it has been changed to major, we are currently engaging with the upstream providers for an update, ETR and explanation on the cause.
Update 21/3/17 8:01pm: Upstream provider has identified a piece of equipment with hardware failure, this is urgently being looked at but there is no estimated time for restoration.
Update 21/3/17 9:42pm: Upstream provider has identified this as an emergency fault condition. Emergency change scheduled between 09:34 pm and 10:34 pm on 21/03/17 to rectify the issue.
Update 21/3/17 9:57pm: Issue appears to be resolved, monitoring the service.
An upstream provider is having network issues which is causing connection issues for some of our customers. Affected clients may still have sync, however they will be unable to establish a PPPoE session.
We are awaiting updates from our upstream provider.
Update 20/3/17 11:15am: Most affected services are now online. If you are still experiencing problems, please reboot your router, then contact us for further assistance if you are still not able to connect.
Update 20/3/17 1:30pm: A small number of clients are still affected by this issue (approx 10 people only). Symptoms include slow speeds, availability of basic services such as email but not able to browse the internet, and disconnections. We are still working with out upstream provider to establish the root cause of their issue and an estimated time of restoration.
Update 21/3/17 8:45am: Our upstream provider is continuing investigations on their end. In our latest conversation with their engineers they have advised that there is still no ETR available at this time.
Update 21/3/17 10:00am: Still no ETR, upstream provider investigations are continuing.
Update 21/3/17 11:45am: Still no ETR
Update 21/3/17 5:15pm: Third party carrier is suspecting a faulty fibre SFP and has escalated this to investigate further.
Update 21/3/17 5:15pm: Third party carrier allocating resources to replace the faulty SFP. No ETR.
Update 22/3/17 7:34am: Third party carrier has escalated this to their level 3 team, this is expected to be resolved today sometime.
Update 22/3/17 9:00am: Third party carrier is still unable to provide an ETR
Update 22/3/17 1:40pm: Third party carrier is still unable to provide an ETR. We're still pushing as hard as we can to get an update, specifically an ETR.
Update 22/3/17 3:20pm: We've been advised that this issue is resolved. Clients may need to reboot their router or connection equipment to restore service. If you have ongoing issues please contact us for support.