Infinite Networks Status

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Infinite Networks Status

This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.

2 Incidents
  • Vision Broadband

    Last updated 2025-06-20 21:03:21

    G.fast and VDSL2 services in the ACT

  • nbn Broadband

    Last updated 2025-02-12 11:33:30

    Operational

    nbn (National Broadband Network) tc2 and tc4 services

  • Mobile Broadband

    Last updated 2025-01-29 12:42:19

    Operational

    Mobile Broadband Services

  • IPN

    Last updated 2025-01-29 12:42:50

    Operational

    Infinite Private Networks using MPLS Private Networking and SDWAN

  • Fibre Ethernet

    Last updated 2025-01-29 12:43:12

    Operational

    Symetrical Fibre Ethernet Services

  • Cloud Phone Systems

    Last updated 2025-01-29 12:43:45

    Operational

    3CX cloud phone systems

  • SIP Trunks

    Last updated 2025-01-29 12:36:53

    Operational

    Inbound SIP Trunks

  • Phone

    Last updated 2025-01-29 12:45:45

    Operational

    Individual phone lines included with Broadband services

  • Co-location

    Last updated 2025-01-29 12:46:44

    Operational

    Co-located equipment in Canberra and Sydney

  • Email services

    Last updated 2025-01-29 12:47:36

    Operational

    Inbound and outbound mail servers for hosted email and @infinite.net.au

  • Virtual Private Servers

    Last updated 2025-03-06 18:22:18

    Operational

    Virtual Private Servers (VPS) hosted in Canberra and Sydney

  • Shared Hosting

    Last updated 2025-03-06 18:22:27

    Operational

    cPanel based shared hosting

  • Internet Transit

    Last updated 2025-01-29 12:36:53

    Operational

    Upstream transit providers

  • Peering

    Last updated 2025-03-06 18:21:56

    Operational

    Networks we peer with

  • Intercapital Connectivity

    Last updated 2025-03-06 18:22:08

    Operational

    Connectivity between our data centres

  • VPN

    Last updated 2025-01-29 12:36:53

    Operational

    Managed VPN services

  • Customer Portal

    Last updated 2025-03-05 19:42:48

    Operational
    View Details
  • Support Phone line

    Last updated 2025-03-05 12:34:38

    Operational

    Infinite Networks Phone support (1300 790 337 / 02 6137 1337)

Past Incidents

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NBN Services in NT Connectivity Issues

8 years ago —
Fixed
8 years ago —

Due to a fibre cut near Katherine, NBN services in NT may be experiencing connectivity issues. We are liaising with NBNco to establish an ETR for this fault, however no ETR is available at this time.

UPDATE 1:40PM: Excavation work is complete, fibre splicing is underway, still no ETR.

UPDATE 2:00PM: All work complete, all services should now be online. Our upstream providers are still conducting monitoring on their end to ensure all issues are resolved. If you are having ongoing issues, please reboot your connection equipment prior to contacting support. If you are still unable to connect, please contact us via the normal methods.

Fibre works in Weston Creek

8 years ago —
Fixed
8 years ago —

The wholesaler for the VDSL2 network is carrying out fibre works in Weston Creek ACT. ETR for services to be back online is 1530hrs AEST today.

** UPDATE ** 1345hrs Services appear to be restored.

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