Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-05 11:26:15
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
*** 17:30 hrs AEDT *** Services have been stable for over 60mins, we will continue to monitor this for the next 24 hours.
*** 16:57 hrs AEDT *** Services have been stable for 30mins but are continued to be monitored.
*** 16:45 hrs AEDT *** Hardware reset has been completed on module and we are monitoring to see if this resolves the issue. Replacement part is being arranged if issue continues.
*** 16:15 hrs AEDT *** Technician is en route to the data centre with an estimated time of arrival of 1645hrs AEDT.
*** 15:30 hrs AEDT *** We have identified a potential faulty hardware module causing this issue but we are working with our vendor to confirm what the issue is. We are dispatching a technician to the data centre.
*** 14:51 hrs AEDT *** This problem has resolved itself but we are still investigating the root cause as no changes have been made.
*** 14:40 hrs AEDT *** A core piece of equipment is intermittently working and we are in the process of diagnosing this issue as soon as possible. More updates to come.
*** 14:15 hrs AEDT *** We have identified that there is an issue with core infrastructure in Sydney affecting a number of services terminating into this equipment. We are investigating what has caused this issue and we will be posting updates to this page as more information comes to hand.
Incident was confirmed to be isolated to carrier equipment, with a high likelihood of relation to last nights storms.
The issue has now been resolved and all service should be restored.