Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-05 11:26:15
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
1201hrs AEDT: We have identified through our systems that VDSL2 services are currently experiencing issues in Deakin ACT. This is an issue with the upstream supplier and we are contacting them for a resolution. They have not acknowledged an issue yet but we are providing them all appropriate information to identify the fault.
1235hrs AEDT: We have provided the carrier all the appropriate information for services affected. Please call our helpdesk if you wish to receive a call back when services are restored.
1330hrs AEDT: We are still awaiting a response and Estimated Time of Restoration (ETR). We believe this fault is localised to services in the suburb of Deakin. We are following this up with the carrier with a matter of urgency.
1415hrs AEDT: Carrier has been called and a request for this to be escalated has been and accepted. We are still awaiting a response and Estimated Time of Restoration (ETR).
1445hrs AEDT: It appears services are now restoring, we still do not have any information from our carrier but we will continue request information from them about this.