Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-05 11:26:15
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
1238hrs AEDT: Carrier has resolved the issue and traffic is flowing again at 1232hrs AEDT. We are awaiting a Post Incident Report from the Carrier as to what the cause was.
1102hrs AEDT: Carrier has called explaining that there has been an equipment failure and techs are being sent to both Canberra and Sydney data centres to move the affected service to redundant equipment. We have been advised of an ETR of 2-3 hours.
1040hrs AEDT: Technicians are working on this issue but this now been escalated with the carrier and we are awaiting a response.
1012hrs AEDT: Another drop has occurred on the link, services return after a couple of minutes. We are looking at alternative measures to prevent these drops from causing issues with network traffic.
1000hrs AEDT: Carrier has identified issue and is in the process of resolving the issue.
0915hrs AEDT: We are continuing to monitor this carefully, we are awaiting a response from with the carrier.
0900hrs AEDT: Upon investigation we are speaking with the carrier to determine what the cause is. More updates to come, everything appears to be running correctly right now.
0844hrs AEDT: It appears one of intercapital links has failed causing network disruption. We are investigating the cause but some services appear to be restoring.
1530hrs AEDT: Incident appears to have been resolved, and we are currently monitoring effected services. We are yet to hear from the carrier regarding possible causes, however that information will be accessible here once available.
1510hrs AEDT: Issue has been escalated with VDSL2 carrier. We are awaiting a response for the cause and an ETA. We are working to have this restored as soon as possible. Please check back here for updates.
1445hrs AEDT: Issue identified with VDSL2 carrier and they have been informed. We are awaiting a response for the cause and an ETA.
1415hrs AEDT: An issue has been noted effecting a large number of VDSL2 services in the Canberra Region. Although no ETA is available at this time, investigations have begun and any future updates will be available here.