Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-04-18 18:54:38
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Please be advised there is a major incident impacting that NBN services based in Geraldton WA. The cause of the disruption is currently being investigated by our supplier.
If you have any questions please feel free to contact us at Support@infinite.net.au 1300 790 337.
3:12 PM 12/04/2021: The upstream supplier is still investigating with their data transmission team.
3:33 PM 12/04/2021: Upstream supplier identified a power Outage on this location. No ETA available.
16:57 AEST 12/04/2021: Supplier network team escalated to upstream carrier.
17:09 AEST 12/04/2021: The upstream supplier advises loss of AC Mains in Perenjori Exchange - WA (Severe Weather). Power & Facility team still working on this issue. No ETA available.
18:08 AEST 12/04/2021: Outage is ongoing. No further updates from the upstream supplier.
18:40 AEST 12/04/2021: Traffic has began returning to the Geraldton POI. Services are beginning to come online.
19:10 AEST 12/04/2021: Alarms have cleared and traffic has returned the Geraldton POI. NBN services are coming back online. Supplier team/ engineers advise the outage has been resolved.
Outage Start Time: 12/04/2021 01:00 PM(AEST)
Outage End Time: 12/04/2021 7:10 PM
Affected Services: NBN Services
Outage: Unplanned Service Impacting
Impact: Major
Status: Resolved