All systems are operational.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
1120hrs AEST: iiNet called to confirm that a piece of equipment had to be rebuilt to get our services back online. This was done and they will be sending through a Reason For Outage (RFO) to us which will update here. We are no marking this outage resolved and marking the services as operational.
1044hrs AEST: Service are coming back online now. Monitoring the situation as it has come up and gone down a few times.
1042hrs AEST: Follow up phone call from iiNet said some services have restored but not all. They are aware of the issue and the network team is looking to resolve this as soon as possible. We have passed on the technical information about the BGP routing being down between us and iiNet as the cause and they looking more closely at this.
1016hrs AEST: iiNet called to say the issue should be resolved but we have confirmed our services have not come back up online. They are continuing to investigate.
0945hrs AEST: Follow up call completed providing all technical information but they have confirmed there is Canberra wide issue right across the iiNet VDSL2 network. Awaiting
0925hrs AEST: Ticket submitted to carrier providing all information and follow up call for escalation.
0915hrs AEST: It has been identified that this is a similar issue to the previous outages on the weekend. iiNet's network has dropped routing from them to us not allowing VDSL2 services to talk to Infinite's core network.
0907hrs AEST: All Canberra VDSL2 services have lost connectivity.
Resolution: We have identified this was a DoS attack on our nbn, vdsl2 and ADSL ranges from an International source. Our network mitigated this attack and we are working with upstream carriers to identify the source.
1545hrs AEST: We are now resolving this status update, we are looking further into the cause.
1502hrs AEST: Traffic is normalising and we are seeing services restore to their full performance. We are monitoring the situation and ensuring that it does not return.
1425hrs AEST: We are working on what the issue is, some parts of the network have now improved but we are still seeing performance issues on particular paths to other networks.
1345hrs AEST: We have identified some performance issues on some of our IP transit links and we are investigating the cause. Domestic peering is fine so cloud services such as Office365 and Google should be working properly.