Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-05 11:26:15
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
10:50hrs AEDT: We are now marking this status update as Operational as all systems have returned. The team are making outbound calls to clients affected to ensure everything is working as expected. This appears to be caused by a crash on one of the hosts and after a simple reboot the host is fine. We will monitor VMware's website for bugs for the current version we are running and monitor the cluster.
10:40hrs AEDT: All Virtual Servers have now recovered and alarms are now green. If you are still experiencing issues please call our helpdesk.
10:36hrs AEDT: Failed host has been restarted and Virtual Servers on this host have been unlocked but some Virtual Servers have been restarted to force a move to a working host.
10:20hrs AEDT: We have identified one our ESXi hosts have failed and has locked some client Virtual Servers without failing over cleaning to another high availability host. We are in the process of unlocking the Virtual Machines and restarting the host.