Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-03-10 16:53:36
VDSL2 services affected in Farrer due to energy provider. Estimated restoration time is currently 16:01 AEDT.
Last updated 2025-03-10 16:53:50
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Following comprehensive troubleshooting with our vendor, we will be reintroducing our replacement switch at 0530hrs AEDT. We anticipate uninterrupted service during this process; however, if any issues arise, there may be up to two brief outages of approximately 10 minutes each. This action will restore core network redundancy at NextDC C1 and return the network to full operational capacity.
Maintenance complete, small network outages observed due to new switch coming online. We are now operation with redundant switches in NextDC C1 again.
Everything working as expected, leaving maintenance notice up for a few hours as our status page removes the scheduled maintenance once completed.
Field technicians attended and resolved the fault, Services restored at 14:47 AEDT
Field technician is heading on site to investigate. ETA: 14:55 AEDT
A VDSL2 site in Kambah, ACT went offline at 09:58 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA: 12:30 AEDT
A VDSL2 site in Latham ACT went offline at 02:50 AEDT 25/03/25 impacting some services in the area. This has been escalated to our technicians to attend and investigate. ETR is approx. 09:00 AEDT.