Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
An energy provider outage has impacted VDSL2 services in Fyshwick, ACT. Estimated restoration time is currently 16:00 AEDT.
An energy provider outage has impacted VDSL2 services in Fyshwick, ACT. Estimated restoration time is currently 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 14:37 AEDT.
Energy Provider restored power to site. Services have restored as of 14:37 AEDT.
A VDSL2 site in Wanniassa, Monash ACT went offline at 12:21 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:21 AEDT.
TPG technician attended, no fault was found. Services are online as of 11:46 AEDT.
TPG technician attended, no fault was found. Services are online as of 11:46 AEDT.
A VDSL2 site in Ainslie ACT went offline at 10:01 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:30 AEDT
Energy Provider restored power to site. Services have restored as of 13:20 AEDT.
Energy Provider restored power to site. Services have restored as of 13:20 AEDT.
A VDSL2 site in Fisher ACT went offline at 09:20 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 11:21 AEDT.
Energy Provider restored power to site. Services have restored as of 11:21 AEDT.
A VDSL2 site in Kaleen ACT went offline at 9:05 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:30 AEDT.
Energy Provider restored power to site. Services have restored as of 10:41 AEDT.
Energy Provider restored power to site. Services have restored as of 10:41 AEDT.
A VDSL2 site in Monash ACT went offline at 08:51 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
TPG technician has fixed the fault. Services are online as of 8:52 AEDT.
TPG technician has fixed the fault. Services are online as of 8:52 AEDT.
A VDSL2 site in Holt ACT went offline at 12:19 AM AEDT impacting some services in the area. TPG technician has been engaged to investigate further during Business hours.
Energy Provider restored power to site. Services have restored as of 11:55 AEDT.
Energy Provider restored power to site. Services have restored as of 11:55 AEDT.
An energy provider outage has impacted VDSL2 services in Weston, ACT. Estimated restoration time is currently 15:30 AEDT.
TPG technician has fixed the fault. Services are online as of 11:14 AEDT.
TPG technician has fixed the fault. Services are online as of 11:14 AEDT.
A VDSL2 site in Farrer ACT went offline at 11:03 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETR 13:00 AEDT
A VDSL2 site in Garran ACT went offline at 10:02 AEDT impacting some services in the area. TPG technician has been engaged and fixed the fault. Services are online as of 10:14 AEDT.
A VDSL2 site in Garran ACT went offline at 10:02 AEDT impacting some services in the area. TPG technician has been engaged and fixed the fault. Services are online as of 10:14 AEDT.
Energy Provider restored power to site. Services have restored as of 12:36 AEDT.
Energy Provider restored power to site. Services have restored as of 12:36 AEDT.
A VDSL2 site in Red Hill ACT went offline at 09:39 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 13:59 AEDT.
Energy Provider restored power to site. Services have restored as of 13:59 AEDT.
A VDSL2 site in MAWSON ACT went offline at 08:48 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEDT.