Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Vision Network will be performing a Scheduled Power Upgrade in the Red Hill, Griffith, and Narrabundah Service Region on Friday the 14th of August.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-KI-25-02
AD1-KI-25-04
AD1-KI-25-05
AD1-KI-25-06
AD1-KI-25-07
AD1-KI-26-00
AD1-KI-26-02
AD1-KI-26-04
AD1-KI-26-05
AD1-KI-26-06
AD1-KI-27-00
AD1-KI-27-02
AD1-KI-27-03
AD1-KI-27-04
AD1-KI-27-05
AD1-KI-27-06
AD1-KI-28-00
AD1-KI-28-07
AD1-KI-28-08
AD1-KI-29-00
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing works in the Narrabundah and Aranda Service Region on Friday the 14th of August
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-KI-30-04
AD1-KI-30-05
AD1-AI-10-05
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing works in the Fyshwick, Griffith, and Narrabundah Service Region on Monday the 17th of August
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-KI-29-02
AD1-KI-29-03
AD1-KI-29-04
AD1-KI-29-05
AD1-KI-29-06
AD1-KI-29-07
AD1-KI-30-04
AD1-KI-30-05
AD1-KI-30-06
AD1-KI-30-07
AD1-KI-31-00
AD1-KI-31-02
AD1-KI-31-03
AD1-KI-31-04
AD1-KI-03-00
AD1-KI-03-02
AD1-KI-03-03
AD1-KI-03-04
AD1-KI-03-05
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing works in the Griffith, and Narrabundah Service Region on Tuesday the 18th of August
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-KI-31-05
AD1-KI-31-06
AD1-KI-31-07
AD1-KI-32-00
AD1-KI-32-02
AD1-KI-32-03
AD1-KI-32-04
AD1-KI-32-05
AD1-KI-32-06
AD1-KI-32-07
AD1-KI-33-00
AD1-KI-33-02
AD1-KI-33-03
AD1-KI-33-04
AD1-KI-33-05
AD1-KI-33-06
AD1-KI-33-07
AD1-KI-34-00
AD1-KI-34-02
AD1-KI-34-03
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing works in the Fyshwick, Barton and Kingston Service Region on Wednesday the 19th of August
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-KI-04-00
AD1-KI-04-02
AD1-KI-04-03
AD1-KI-04-04
AD1-KI-04-05
AD1-KI-40-00
AD1-KI-40-02
AD1-KI-42-02
AD1-KI-05-00
AD1-KI-05-02
AD1-KI-05-03
AD1-KI-05-04
AD1-KI-05-06
AD1-KI-06-00
AD1-KI-06-02
AD1-KI-06-03
AD1-KI-07-02
AD1-KI-07-03
AD1-KI-07-00
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing works in the Ainslie Service Region on Wednesday the 19th of August
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Due to planned network maintenance in Turner, service in node AD-AI-13-01 may experience a disruption during the outage window advised.
Outage Start Time - 8:15 AM
Outage Restoration - 11:45 AM
If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Vision Network will be performing works in the Giralang, and Holt Service Region on Thursday the 20th of August
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LA-01-00
AD1-LA-01-02
AD1-LA-01-03
AD1-LA-01-04
AD1-LA-01-05
AD1-LA-01-06
AD1-LA-01-07
AD1-LA-01-08
AD1-LA-11-00
AD1-LA-11-02
AD1-LA-11-03
AD1-LA-11-04
AD1-LA-11-05
AD1-LA-11-06
AD1-LA-11-07
AD1-LA-11-08
AD1-LA-12-00
AD1-LA-12-02
AD1-LA-12-04
AD1-LA-12-05
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing works in the Macgregor, Holt, Latham, and Giralang Service Region on Thursday the 20th of August
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LA-12-06
AD1-LA-12-07
AD1-LA-14-00
AD1-LA-14-02
AD1-LA-14-03
AD1-LA-14-04
AD1-LA-14-07
AD1-LA-14-08
AD1-LA-14-09
AD1-LA-15-00
AD1-LA-15-02
AD1-LA-15-03
AD1-LA-15-05
AD1-LA-15-06
AD1-LA-15-07
AD1-LA-15-08
AD1-LA-02-00
AD1-LA-02-02
AD1-LA-02-03
AD1-LA-02-04
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Planned network maintenance will be carried out on the FTTN network in Giralang, Higgins, Scullin and Hawker, ACT.
Maintenance Window: Monday, 24 August 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LA-02-05
AD1-LA-02-06
AD1-LA-27-00
AD1-LA-27-02
AD1-LA-27-03
AD1-LA-27-04
AD1-LA-27-05
AD1-LA-27-06
AD1-LA-27-07
AD1-LA-28-00
AD1-LA-28-02
AD1-LA-28-03
AD1-LA-28-04
AD1-LA-28-05
AD1-LA-28-06
AD1-LA-28-07
AD1-LA-29-00
AD1-LA-29-02
AD1-LA-29-03
AD1-LA-29-04
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.
Planned network maintenance will be carried out on the FTTN network in Higgins, Scullin, Giralang and Hawker, ACT.
Maintenance Window: Tuesday, 25 August 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LA-29-05
AD1-LA-29-06
AD1-LA-29-07
AD1-LA-29-08
AD1-LA-03-00
AD1-LA-03-02
AD1-LA-03-03
AD1-LA-03-04
AD1-LA-03-05
AD1-LA-03-06
AD1-LA-03-07
AD1-LA-03-08
AD1-LA-30-00
AD1-LA-30-02
AD1-LA-30-03
AD1-LA-30-04
AD1-LA-30-05
AD1-LA-30-06
AD1-LA-31-00
AD1-LA-31-02
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.
Maintenance Window: Wednesday, 26 August 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LA-31-03
AD1-LA-31-04
AD1-LA-31-05
AD1-LA-31-06
AD1-LA-31-07
AD1-LA-31-08
AD1-LA-33-00
AD1-LA-33-02
AD1-LA-33-03
AD1-LA-33-04
AD1-LA-33-05
AD1-LA-33-06
AD1-LA-33-07
AD1-LA-34-00
AD1-LA-34-03
AD1-LA-34-04
AD1-LA-34-05
AD1-LA-34-06
AD1-LA-35-00
AD1-LA-35-02
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.
Planned network maintenance will be carried out on the FTTN network in Scullin, Belconnen, Latham, Bruce and Macgregor, ACT.
Maintenance Window: Thursday, 27 August 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LA-35-03
AD1-LA-35-05
AD1-LA-36-00
AD1-LA-36-02
AD1-LA-36-03
AD1-LA-44-00
AD1-LA-44-02
AD1-LA-05-00
AD1-LA-05-02
AD1-LA-05-03
AD1-LA-05-04
AD1-LA-05-05
AD1-LA-05-06
AD1-LA-05-07
AD1-LA-05-08
AD1-LA-06-00
AD1-LA-06-02
AD1-LA-06-03
AD1-LA-06-04
AD1-LA-06-05
AD1-LA-06-06
AD1-LA-06-07
AD1-LA-06-08
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.
Planned network maintenance will be carried out on the FTTN network in Macgregor and Holt, ACT.
Maintenance Window: Friday, 28 August 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LA-07-00
AD1-LA-07-02
AD1-LA-07-03
AD1-LA-07-04
AD1-LA-07-05
AD1-LA-07-06
AD1-LA-07-07
AD1-LA-08-00
AD1-LA-08-02
AD1-LA-08-03
AD1-LA-08-04
AD1-LA-08-05
AD1-LA-08-06
AD1-LA-08-07
AD1-LA-08-08
AD1-LA-08-09
AD1-LA-09-00
AD1-LA-09-02
AD1-LA-09-03
AD1-LA-09-04
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.
Planned network maintenance will be carried out on the FTTN network in Yarralumla, Curtin and Holt, ACT.
Maintenance Window: Monday, 31 August 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LA-09-05
AD1-LA-09-06
AD1-LA-09-07
AD1-LA-09-08
AD1-LY-01-00
AD1-LY-01-04
AD1-LY-01-05
AD1-LY-01-06
AD1-LY-01-07
AD1-LY-01-08
AD1-LY-10-00
AD1-LY-10-02
AD1-LY-10-03
AD1-LY-10-04
AD1-LY-10-07
AD1-LY-10-09
AD1-LY-11-00
AD1-LY-11-02
AD1-LY-11-03
AD1-LY-11-04
AD1-LY-11-05
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.
Planned network maintenance will be carried out on the FTTN network in Lyons and Curtin, ACT.
Maintenance Window: Tuesday, 1 September 2026, 7:30 AM – 5:00 PM AEST
Expected Impact: Each node may experience an outage of approximately 60 minutes.
Expected Restoration: All services are expected to be restored by 5:00 PM AEST.
Affected nodes:
AD1-LY-11-06
AD1-LY-11-07
AD1-LY-11-08
AD1-LY-11-09
AD1-LY-12-00
AD1-LY-12-03
AD1-LY-12-04
AD1-LY-12-05
AD1-LY-12-06
AD1-LY-12-07
AD1-LY-12-08
AD1-LY-13-00
AD1-LY-13-02
AD1-LY-13-03
AD1-LY-13-04
AD1-LY-13-05
AD1-LY-13-06
AD1-LY-13-07
AD1-LY-13-08
AD1-LY-13-09
If your service has not restored after 5:00 PM AEST, please contact our support team for assistance.
Field technician has fixed the fault. Services are online as of 15:58 AEST.
A VDSL2 site in Kaleen ACT went offline at 14:32 AEST impacting 20 services in the area. technician has been engaged to investigate further. No ETA yet
Energy Provider restored power to site. Services have restored as of 13:46 AEST.
A VDSL2 site in Arand ACT went offline at 09:55 AEST impacting 30 services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy provider restored the power to site. Services have restored as of 09:58 AEST.
A VDSL2 site in Yarralumla, ACT went offline at 09:41 AEST impacting 13 services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy provider restored the power to site. Services have restored as of 11:10 AEST.
A VDSL2 site in Farrer ACT went offline at 09:11 AEST impacting 20 services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Technician has fixed the fault. Services are online as of 12:25 AEST.
A VDSL2 site in Garran ACT went offline at 10:22 AEST impacting 35 services in the area. Technician has been engaged to investigate further. ETA 12:00 AEST
Energy Provider restored power to site. Services have restored as of 11:32 AEST.
A VDSL2 site in Holt ACT went offline at 09:21 AEST impacting 25 services in the area due to a power interruption onsite. ETR: 11:30 AEST.
Technician has fixed the fault. Services are online as of 12:05 AEST.
A VDSL2 site in WANNIASSA, ACT went offline at 08:11 AEST impacting 20 services in the area. Field technician has been engaged to attend and investigate further. Estimated time of arrival to site is 10:00 AEST.
The energy provider outage impacting VDSL2 services in Farrer, ACT has been restored. Services are back online.
An energy provider outage has impacted 16 services in Farrer, ACT. Estimated restoration time is currently 15:48 AEST.
Energy Provider restored power to site. Services have restored as of 14:13 AEST.
A VDSL2 site in Hawker ACT went offline at 12:32 AEST impacting 21 services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 13:32 AEST.
A VDSL2 site in Ainslie ACT went offline at 12:22 AEST impacting 21 services in the area due to a power interruption onsite. ETR: 19:13 AEST.
Power restored. Services back online.
An energy provider outage has impacted 36 services in Kaleen, ACT. Energy provider technicians are investigating the issue. No ETR at this stage.
Energy Provider restored power to site. Services have restored as of 10:16 AEST.
A VDSL2 site in Giralang ACT went offline at 07:53 AEST impacting some services in the area due to a power interruption onsite. ETR: 11:54 AEST.
Vision Network will be performing works in the Ainslie and Dickson Service Region on Monday the 10th of August
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-AI-07-00
AD1-AI-07-01
AD1-AI-07-02
AD1-AI-07-03
AD1-AI-07-04
AD1-AI-07-05
AD1-AI-07-06
AD1-AI-08-00
AD1-AI-08-01
AD1-AI-08-02
AD1-AI-08-04
AD1-AI-08-05
AD1-AI-08-06
AD1-AI-09-00
AD1-AI-09-01
AD1-AI-09-02
AD1-AI-09-03
AD1-AI-09-04
AD1-AI-09-05
AD1-AI-09-06
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Due to planned network maintenance in the state of ACT, your listed service(s) in Rivett may experience a disruption during the outage window advised.
Affected Node : AD1-LY-30
Outage Start Time : 10/8/2026 8:45 AM
Outage Restoration : 10/8/2026 12:00 PM
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or give us a call.
Site is now monitored up and services have restored as of 00:42 AEST.
A VDSL2 site in Griffith ACT went offline at 23:13 AEST impacting 45 services in the area. Field technician will be engaged tomorrow during business hours.
Power restored. Services back online.
A VDSL2 site in GRIFFITH, KINGSTON, NARRABUNDAH ACT went offline at 17:53 AEST impacting some services in the area due to a power interruption onsite. ETR: 21:49 AEST.
Energy Provider restored power to site. Services have restored as of 14:24 AEST.
A VDSL2 site in O'Connor and Lyneham ACT went offline at 13:22 AEST impacting some services in the area due to a power interruption onsite. ETR: 17:17 AEST.
All Services returned to normal
9th August 2026 1015hrs AEST - Issues identified with ACTIX peering, a reboot is required to restore service which is scheduled for 0400hrs AEST 10th August 2026 which affect peering at nbn tails for Civic and Queanbeyan POIs.
03:38 AEST 8th August 2026 - All updates applied succesfully and works are now complete.