Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-11-19 08:15:00
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
A VDSL2 site in Yarralumla ACT went offline at 21:44 AEST impacting some services in the area. TPG technician has been engaged to investigate further. No ETA at the moment
Evoenergy has a planned electricity supply interruptions impacting some services.
19.11.2025 7:30am to 16:00pm GIRALANG AD1-LA-02-02 20.11.2025 8:15am to 13:30pm YARRALUMLA AD1-LY-03-00 20.11.2025 8:15am to 13:30pm YARRALUMLA AD1-LY-03-02 20.11.2025 8:15am to 13:30pm YARRALUMLA AD1-LY-03-03 20.11.2025 8:15am to 13:30pm YARRALUMLA AD1-LY-03-04 20.11.2025 8:15am to 13:30pm YARRALUMLA AD1-LY-03-05 20.11.2025 8:15am to 13:30pm YARRALUMLA AD1-LY-03-06 20.11.2025 8:15am to 13:30pm YARRALUMLA AD1-LY-03-07
Manual Update from the Infinite Network Operations Center:
Good Evening from the Infinite NOC, We are seeing issues affecting most of our customers getting to certain websites.
This has been confirmed to caused due to an global outage of Cloudflare,
Infinite isn't directly affected by this, however any sites using Cloudflare will be offline on all ISP's
Customers can follow the Cloudflare Status Page for more info https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
We do sincerely apologise about this
Energy Provider restored power to site. Services have restored as of 12:19 AEDT.
Energy Provider restored power to site. Services have restored as of 12:19 AEDT.
VDSL2 sites in ACTON, CITY,TURNER ACT went offline at 11:20 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:21 AEDT.
Energy Provider restored power to site. Services have restored as of 13:20 AEDT.
Energy Provider restored power to site. Services have restored as of 13:20 AEDT.
Energy Provider's Outage Started at 12:16 AED. ETR: 17:44 AEDT.
Manual Update from the Infinite Network Operations Center:
Good Morning, We are seeing issues affecting some of our Vision Network Customers in Belconnen again this morning.
Vision Network has confirmed that technician's are onsite doing necessary upgrades and changes today as well, we do not have an ETA yet.
We will get timely updates on this.
Manual Update from the Infinite Network Operations Center:
Good Afternoon from the Infinite NOC, We are seeing issues affecting some of our Vision Network Customers in Belconnen.
So far we can determine this outage is affecting customers on any SuperNodes with LA-80 in the Service Identifier
Vision Networks has confirmed this is due to upgrades on these SuperNodes, and that they are physically cutting services over to new SuperNodes which require manual changes on our side
Services will come over as they migrate them, all services should be back online by 5 PM This Afternoon
We do sincerely apologise about this
If you are still having issues with your service after this time, please contact our staff by phone at 1300 790 337 or email at support@infinite.net.au
Confirmed these are false alarms with AENG - cancelling ticket and FOPS call out
A VDSL2 site in Belconnen ACT went offline impacting some services in the area due to a suspected power interruption onsite. Field technician will be engaged early morning to attend and investigate further. ETA: 9:00 AEDT 11/18/2025
A VDSL2 site in Lyneham ACT went offline at 8:40 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
A VDSL2 site in Lyneham ACT went offline at 8:40 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Electrician has restored power to service to the area/device as of 13:30 AEDT
Electrician has restored power to service to the area/device as of 13:30 AEDT
Pole is not climbable and broken power cable spotted at the top at the cross-arm. Evo Energy is required to fix this one. Fault raised with Evo to investigate - no ETR.
Manual Update from the Infinite Network Operations Center:
Good Morning from the Infinite NOC, We are seeing issues affecting some of our Vision Network's Customers in Kaleen.
So far we can determine this outage is affecting customers on the AD1-AI-41-04 SuperNode, Vision Network's has confirmed this is an issue on their end, and that they are still investigating at this time.
We currently do not have an ETA at this time
We do sincerely apologise about this and will keep updates on this page as we get them!
Connectivity to network equipment has been lost affecting VDSL2 services in Kaleen, ACT. TPG field technician has been dispatched to invesitgate.
TPG technician has fixed the fault. Services are online as of 9:00 AEDT.
TPG technician has fixed the fault. Services are online as of 9:00 AEDT.
A VDSL2 site in Campbell ACT went offline at 08:54 AEDT impacting some services in the area. TPG technician has been engaged is already onsite.