Past Incidents

0600hrs AEDT: Between 0600hrs and 0800hrs, there will be 3x 15-minute outages for upgrades on core infrastructure in Sydney affecting nbn Broadband customers. Not all ACT customers will be affected, only customers terminating in Sydney.

If you experience any issues after this time, please restart your Modem and/or Router to regain access. If this does not resolve your issue, please contact the helpdesk for assistance.

1130hrs AEDT 26th Nov 2024: Marking outage as fixed. If you have any issues please contact the helpdesk for support.

2120hrs AEDT 25th Nov 2024: Cable and hardware module replaced and services coming back online. This should resolve the issues. Thank you for your patience and we will continue to monitor this.

2105hrs AEDT 25th Nov 2024: We are swapping out the affected hardware, there will be a short drop in connectivity and it should regain connectivity after 5mins.

2008hrs AEDT 25th Nov 2024: Technicians are heading into the Data Centre tonight for unscheduled emergency maintenance to replace failing hardware.

1956hrs AEDT 25th Nov 2024: Most services are being restored, we are watching the situation and planning next steps.

1952hrs AEDT 25th Nov 2024: Same issue from Sunday morning has occurred again and resolved as soon as possible. Emergency works maybe required to replace hardware. We are monitoring the situation.

1941hrs AEDT 25th Nov 2024: nbn outage detected on Civic and Queanbeyan POIs, investigation begun.