Past Incidents

0714hrs (AEDT): Services are now restored, we are going to continue investigating the cause of this and analyse logs and speak to our upstream provider.

0652hrs (AEDT): We have bought affected aggregation port down and brought it back up and services are regaining connectivity. Investigating further.

0635hrs (AEDT): We have identified that our nbn tails on Civic and Queanbeyan POIs are down for IPoE and Static set services. We are investigating the issue.

0530hrs AEDT: Between 0530hrs and 0630hrs, there will be a 30-minute outage for maintenance upgrades on core infrastructure affecting Vision Broadband customers. This work includes minor fixes and improvements.

If you experience any issues after this time, please restart your Vision NTU (Zyxel modem) and router to regain access. If this does not resolve your issue, please contact the helpdesk for assistance.