Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
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When: Wednesday, April 22, 2026, starting at 2:00 AM AEST (the maintenance window is up to 2 hours, though we are aiming to finish by 3:00 AM AEST).
What's Happening? Early Wednesday morning, our network team is replacing a faulty piece of core equipment related to the outage that occurred on April 6, 2026.
Why? We initially attempted to resolve the issue as part of our recent firmware upgrades. Because this fix did not fully resolve the underlying problem, we are proceeding with a complete hardware replacement under the vendor's recommendation. The goal is simple: ensure a more reliable internet connection for you.
What does this mean for you? While we perform this work (between 2:00 AM and 4:00 AM AEST), you will experience an interruption to your internet service, with your connection dropping for up to 45 minutes. We will be working hard to keep this disruption as minimal as possible. Your service should reconnect automatically afterward, but if it does not, please try turning off your modem and/or router for at least 5 minutes before turning it back on.
Technical Details The firmware upgrade we recently planned for our Cisco Core Broadband Aggregation Routers did not resolve the hardware fault on the specific router that our Vision Network connections route through. After exhaustive testing with the vendor, they have agreed to replace the unit.
Rather than creating multiple small outages by migrating traffic to our redundant router, we have made the decision to replace the faulty unit inline overnight. The new router has already been upgraded and pre-configured, so the physical swap simply involves unracking the old unit and racking the new one. As a longer-term improvement, we are also in the process of building an automated failover solution between our core routers to remove the need for manual failovers in the future.
We appreciate your understanding as we replace this equipment! We'll post updates on this site if anything doesn't go to plan.
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
We are currently performing unscheduled maintenance on hydrogen. No ETR at this time, we will update this incident with more information as it becomes available.
Update 14:54: Restoration of the most recent backup is taking place at the moment. Expected ETR for that restored server being up and running is 17:00 today. Sys engineers are attempting to get the original server running at present also.
Update 15:15: Restoration of backup to a new server is still ongoing, however not likely to be needed. The original server is undergoing final checks at present to ensure that the issues it faced are all resolved fully. We expect that this server will be live again by 15:30.
Update 15:25: Services restored. Please report any further problems you experience as per normal.
Affected Services: nbn, VDSL2, Fibre Ethernet, Midband Ethernet, EFM,
Below is a summary of the details:
Start Time: 15/11 23:00 AEST
End Time: 16/11 7:00 AEST
Expected Down Time: 1-4 hours
Advisory: http://www.transact.com.au/en-ACT/support/status/UpgradeNotice-31487
Reason for works :
Transport Canberra are rolling out the Light Rail Network which will deliver a modern transport system. Construction of the Light Rail Network is now underway, with work progressing on the 12 kilometre City to Gungahlin corridor.
The ACT Government has also endorsed a City to Woden corridor as the preferred next stage in the development of the network. As part of this ACT Government initiative, the new route will be travelling down Northbourne Avenue and as a result, a number of TransACT fibre cables which services run across will need to be relocated to facilitate the construction.
TransACT is working closely with the Canberra Metro construction team to ensure a smooth transition. It is possible that your service may be interrupted again at a later stage. This is unavoidable due to the complexities of the Fibre Network and Light Rail construction and notification will be provided if required.
More information with regards to the construction of the Light Rail can be found on Transport Canberra website https://www.transport.act.gov.au/light-rail-network
Please note these times are correct at the time of being emailed. Future outages may be rescheduled, however, we will inform you of any changes as we are made aware of them. Please do not hesitate to contact us regarding this.
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