Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
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Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
Unfortunately we have not been able to contact the upstream provider as their systems are currently down. We are monitoring this closely and attempting to make contact but its a large national outage for a tier 1 carrier so they are aware of the issue.
We observed a large event where some of nbn customers are disconnected at the same time. This is related to a major outage with our national nbn upstream aggregator. This does not affect all services, only nbn fttn/fttc tagged services.
The suppliers are doing FTTN node RCD testing for the following DSLAMs.
All nodes below will have an outage of approximately 30mins at some point in the day of schedule.
Monday 10/02/2025 [8am - 4pm] AD1-MO-27-03 to AD1-MO-27-07 AD1-MO-29-00 to AD1-MO-29-03 AD1-MO-30-00 AD2-MO-30-00
Tuesday 11/02/2025 [8am - 4pm] AD1-MO-30-03 to AD1-MO-30-05 AD1-MO-58-00 to AD1-MO-58-01 AD2-MO-58-00 AD1-MO-59-00 AD2-MO-59-00 AD1-LY-70-00 to AD1-LY-70-04
Wednesday 12/02/2025 [8am - 4pm] AD1-MO-60-00 AD2-MO-60-00 AD3-MO-60-00 AD4-MO-60-00 AD5-MO-60-00 AD6-MO-60-00 AD8-MO-60-00 AD1-LY-70-05 AD1-LY-70-06 AD1-LY-70-07 AD1-LY-70-09
Thursday 13/02/2025 [8am - 4pm] AD1-LY-71-00 to AD1-LY-71-07 AD1-LY-72-00 to AD1-LY-72-05
Friday 14/02/2025 [8am - 4pm] AD1-LY-72-06 to AD1-LY-72-09 AD1-LY-68-00 to AD1-LY-68-06 AD1-LY-69-00 to AD1-LY-69-02
We are seeing services come back online now, we will monitor for the next couple of hours to ensure services remain online.
Outage detected in Garran ACT on Vision G.fast & VDSL2 Outage services, not all of the suburb is affected. It has been identified that node AD1-LY-16-05 is affected.
We have identified an Energy Provider Outage in the suburb Chapman, Fisher and Stirling. The following nodes have been affected:
Energy provider's ETR is 19:17 AEDT.
ad1-ly-28-03 ad1-ly-65-03 ad1-ly-64-02 ad1-ly-64-06 ad1-ly-65-05 ad1-ly-65-06 ad1-ly-28-01 ad1-ly-28-02 ad1-ly-66-07 ad1-ly-65-02 ad1-ly-64-07 ad1-ly-63-07 ad1-ly-26-06 ad1-ly-65-04 ad1-ly-65-07 ad1-ly-63-03 ad1-ly-28-05 ad1-ly-26-04