Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Official update from nbn: Please note this is a retrospective notification. nbn was made aware of a network incident which impacted users in Braddon, ACT. Investigation has found the root cause of this incident was a faulty Expandable Control Module (XCM) which self-restored. The incident occurred between 12/2/2025 10:40 AM and 12/2/2025 10:45 AM. Customers who are still experiencing issues should be advised to restart their modem. No further updates will be provided by nbn on this incident.
We are now resolving this outage as fixed as services have restored. We are awaiting an update from multiple upstream providers as to what the issue was but it was very clear it was only the Civic 9CIV nbn poi and as multiple providers were affected we suspect this was related to the nbn itself.
Most services are restoring but we are still observing some clients that have not reconnected. Please try power cycling your modem/router off for a minute and then turning it back on to regain connectivity. If this does not occur after 5mins please contact us.
Some services have regained connectivity but we are seeing some services still down, we are investigating and contacting upstream providers.
We observed most services connected to the nbn Civic POI (9CIV) drop connectivity for us 3-4 mins but regain connectivity. This was across multiple upstream carriers which indicates an issue at the nbn level. We are monitoring this situation and investigating this for more information.
Unfortunately we have not been able to contact the upstream provider as their systems are currently down. We are monitoring this closely and attempting to make contact but its a large national outage for a tier 1 carrier so they are aware of the issue.
We observed a large event where some of nbn customers are disconnected at the same time. This is related to a major outage with our national nbn upstream aggregator. This does not affect all services, only nbn fttn/fttc tagged services.
The suppliers are doing FTTN node RCD testing for the following DSLAMs.
All nodes below will have an outage of approximately 30mins at some point in the day of schedule.
Monday 10/02/2025 [8am - 4pm]
AD1-MO-27-03 to AD1-MO-27-07
AD1-MO-29-00 to AD1-MO-29-03
AD1-MO-30-00
AD2-MO-30-00
Tuesday 11/02/2025 [8am - 4pm]
AD1-MO-30-03 to AD1-MO-30-05
AD1-MO-58-00 to AD1-MO-58-01
AD2-MO-58-00
AD1-MO-59-00
AD2-MO-59-00
AD1-LY-70-00 to AD1-LY-70-04
Wednesday 12/02/2025 [8am - 4pm]
AD1-MO-60-00
AD2-MO-60-00
AD3-MO-60-00
AD4-MO-60-00
AD5-MO-60-00
AD6-MO-60-00
AD8-MO-60-00
AD1-LY-70-05
AD1-LY-70-06
AD1-LY-70-07
AD1-LY-70-09
Thursday 13/02/2025 [8am - 4pm]
AD1-LY-71-00 to AD1-LY-71-07
AD1-LY-72-00 to AD1-LY-72-05
Friday 14/02/2025 [8am - 4pm]
AD1-LY-72-06 to AD1-LY-72-09
AD1-LY-68-00 to AD1-LY-68-06
AD1-LY-69-00 to AD1-LY-69-02
We are seeing services come back online now, we will monitor for the next couple of hours to ensure services remain online.
Outage detected in Garran ACT on Vision G.fast & VDSL2 Outage services, not all of the suburb is affected. It has been identified that node AD1-LY-16-05 is affected.