Infinite Networks Status

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Infinite Networks Status

This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.

Planned maintenance

  • Upcoming

    Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.

    1. AD1-AI-32-06 49 Gardiner Street, Downer
    2. AD1-AI-32-07 13 Fenner Street, Downer
    3. AD1-AI-32-08 29 Durack Street, Downer
    4. AD1-AI-33-00 Laneway between 20 & 22 Allport St, DOWNER
    5. AD1-AI-33-01 24 Gardiner Street, Downer
    6. AD1-AI-33-02 68 Bonython Street, Downer
    7. AD1-AI-33-03 60 Burn Street, Downer
    8. AD1-AI-33-04 25 Frencham Street, Downer
    9. AD1-AI-34-00 Laneway between 15 & 17 Berry St, DOWNER
    10. AD1-AI-34-01 Laneway between 63 & 61 Anitll Street, Downer
    11. AD1-AI-34-02 77 Blacket Street, Downer
    12. AD1-AI-34-03 44 Padbury Street, Downer
    13. AD1-AI-34-04 13 Atherton Street, Downer
    14. AD1-AI-34-05 18 Swinden Street, Downer
    15. AD1-AI-34-06 66 Atherton Street, Downer
    16. AD1-AI-34-07 86 Atherton Street, Downer
    17. AD1-AI-34-08 20 Blacket Street, Downer
    Affected Components: Vision Broadband
  • 03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.

    2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.

    This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.

    Affected Components: Fibre Ethernet, Co-location, Virtual Private Servers, Peering and nbn Broadband
  • 03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.

    2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.

    This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.

    Affected Components: Fibre Ethernet, Internet Transit and Vision Broadband
  • 03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.

    Affected Components: Cloud Phone Systems, SIP Trunks and Phone
  • Upcoming

    Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM

    Affected Components: Vision Broadband
  • The upstream suppliers will be performing Scheduled Power Upgrade.
    Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.

    If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.

    Affected Components: Vision Broadband
  • Upcoming

    Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM

    Affected Components: Vision Broadband

Past incidents

Fixed

1 year ago

The suppliers are doing FTTN node RCD testing for the following DSLAMs. All nodes below will have an outage of approximately 30mins at some point in the day of schedule.

Monday 03/03/2025 [8am - 4pm]
AD1-LY-62-00 to AD1-LY-62-07
AD1-LY-63-00 to AD1-LY-63-05

Tuesday 04/03/2025 [8am - 4pm]
AD1-LY-63-06
AD1-LY-63-07
AD1-LY-64-00 to AD1-LY-64-07
AD1-LY-65-00 to AD1-LY-65-03

Wednesday 05/03/2025 [8am - 4pm]
AD1-LY-65-04 to AD1-LY-65-07
AD1-LY-66-00
AD2-LY-66-00 to AD2-LY-66-07
AD1-LY-67-00
AD1-LY-67-02

Thursday 06/03/2025 [8am - 4pm]
AD1-LY-67-03 to AD1-LY-67-07
AD1-LY-60-00 to AD1-LY-60-04
AD1-LY-61-00 to AD1-LY-61-03

Friday 07/03/2025 [8am - 4pm]
AD1-LY-61-04 to AD1-LY-61-07
AD1-LY-59-00 to AD1-LY-59-07
AD1-LY-26-04
AD1-LY-26-05

Fixed

1 year ago

The suppliers are doing FTTN node RCD testing for the following DSLAMs. All nodes below will have an outage of approximately 30mins at some point in the day of schedule.

Monday 17/02/2025 [8am - 4pm]
AD1-LY-69-03 to AD1-LY-69-08
AD1-LY-50-00 to AD1-LY-50-06

Tuesday 18/02/2025 [8am - 4pm]
AD1-LY-50-07
AD1-LY-51-00 to AD1-LY-51-08
AD1-LY-48-06 to AD1-LY-48-08

Wednesday 19/02/2025 [8am - 4pm]
AD1-LY-49-00 to AD1-LY-49-07
AD1-LY-45-00 to AD1-LY-45-06

Thursday 20/02/2025 [8am - 4pm]
AD1-LY-45-07 to AD1-LY-45-08
AD1-LY-46-00 to AD1-LY-46-05
AD1-LY-48-00 to AD1-LY-48-05

Friday 21/02/2025 [8am - 4pm]
AD1-LY-56-00 to AD1-LY-56-07
AD1-LY-57-00 to AD1-LY-57-05

Fixed

1 year ago

Start Date/Time: Thursday, 13 February 2025 - 09:28 AEDT (UTC+11)

End Date/Time: Thursday, 13 February 2025 - 12:04 AEDT (UTC+11)

13/02/2025 11:15 AEDT - Please be advised of a service disruption affecting Internet / Transmission services around the area of Sydney, NSW. Our T3 teams have been engaged to investigate and identify the cause of the disruption. An ETR will be provided once our initial investigation is complete. Further updates will be provided within the next 2 hours.

13/02/2025 12:30 AEDT - The Supplier observed multiple services impacted in Sydney NSW, affecting metro transmission and NBN services due to a contractor performing splicing activities and inadvertently impacting fibres. All services have now been restored as of 12:04 AEDT 13/02. If you are still experiencing any issues or require further assistance, please do not hesitate to reach out to us