Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-03-10 16:53:50
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Official update from nbn: Please note this is a retrospective notification. nbn was made aware of a network incident which impacted users in Braddon, ACT. Investigation has found the root cause of this incident was a faulty Expandable Control Module (XCM) which self-restored. The incident occurred between 12/2/2025 10:40 AM and 12/2/2025 10:45 AM. Customers who are still experiencing issues should be advised to restart their modem. No further updates will be provided by nbn on this incident.
We are now resolving this outage as fixed as services have restored. We are awaiting an update from multiple upstream providers as to what the issue was but it was very clear it was only the Civic 9CIV nbn poi and as multiple providers were affected we suspect this was related to the nbn itself.
Most services are restoring but we are still observing some clients that have not reconnected. Please try power cycling your modem/router off for a minute and then turning it back on to regain connectivity. If this does not occur after 5mins please contact us.
Some services have regained connectivity but we are seeing some services still down, we are investigating and contacting upstream providers.
We observed most services connected to the nbn Civic POI (9CIV) drop connectivity for us 3-4 mins but regain connectivity. This was across multiple upstream carriers which indicates an issue at the nbn level. We are monitoring this situation and investigating this for more information.
Unfortunately we have not been able to contact the upstream provider as their systems are currently down. We are monitoring this closely and attempting to make contact but its a large national outage for a tier 1 carrier so they are aware of the issue.
We observed a large event where some of nbn customers are disconnected at the same time. This is related to a major outage with our national nbn upstream aggregator. This does not affect all services, only nbn fttn/fttc tagged services.
The suppliers are doing FTTN node RCD testing for the following DSLAMs.
All nodes below will have an outage of approximately 30mins at some point in the day of schedule.
Monday 10/02/2025 [8am - 4pm] AD1-MO-27-03 to AD1-MO-27-07 AD1-MO-29-00 to AD1-MO-29-03 AD1-MO-30-00 AD2-MO-30-00
Tuesday 11/02/2025 [8am - 4pm] AD1-MO-30-03 to AD1-MO-30-05 AD1-MO-58-00 to AD1-MO-58-01 AD2-MO-58-00 AD1-MO-59-00 AD2-MO-59-00 AD1-LY-70-00 to AD1-LY-70-04
Wednesday 12/02/2025 [8am - 4pm] AD1-MO-60-00 AD2-MO-60-00 AD3-MO-60-00 AD4-MO-60-00 AD5-MO-60-00 AD6-MO-60-00 AD8-MO-60-00 AD1-LY-70-05 AD1-LY-70-06 AD1-LY-70-07 AD1-LY-70-09
Thursday 13/02/2025 [8am - 4pm] AD1-LY-71-00 to AD1-LY-71-07 AD1-LY-72-00 to AD1-LY-72-05
Friday 14/02/2025 [8am - 4pm] AD1-LY-72-06 to AD1-LY-72-09 AD1-LY-68-00 to AD1-LY-68-06 AD1-LY-69-00 to AD1-LY-69-02
We are seeing services come back online now, we will monitor for the next couple of hours to ensure services remain online.
Outage detected in Garran ACT on Vision G.fast & VDSL2 Outage services, not all of the suburb is affected. It has been identified that node AD1-LY-16-05 is affected.