Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-05-10 09:49:32
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
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Inbound SIP Trunks
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Individual phone lines included with Broadband services
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Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
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Virtual Private Servers (VPS) hosted in Canberra and Sydney
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cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2026-05-10 09:47:23
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further.
We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-AI-38-00, AD1-AI-38-02, AD1-AI-38-03, AD1-AI-38-04, AD1-AI-38-05, AD1-AI-38-06, AD1-AI-38-07, AD1-AI-38-08, AD1-AI-38-05, AD1-AI-38-06, AD1-LY-05-03
6:54 AM - 16 VDSL2/G.fast nodes remain offline. Fibre crews are on stand down after working for 24hrs. They will continue splicing around lunch time.
Affected Dslams: ad1-ai-50-00, ad2-ai-50-00, ad1-ai-50-02, ad1-ai-50-03, ad1-ai-50-08, ad1-ai-51-02, ad1-ai-51-03, ad1-ai-51-04, ad1-ai-51-05, ad1-ai-51-06, ad1-ai-51-07, ad1-ai-52-00, ad1-ai-52-02, ad1-ai-84-00, ad2-ai-84-00, ad3-ai-84-00
10:24 PM - Partial restoration, Services in the Latham and surrounding areas restored. Fibre splicing is still ongoing.
8:39 PM - Cable hauling has been completed. Splicing starting soon.
7:34 PM - Fibre Ops are hauling new fibre cables. The fibres shall be spliced at each of these joints to restore the services in the damaged cables, no ETR.
6:00 PM - Fibre technician identified multiple cables damaged due to horizontal drilling work by civil contractor, Tech on site, assessing the damage. A rectification plan is yet to be finalised, no ETR.
4:40 PM - Technicians at the site of the fiber cable break, 1 Mouat St, Lyneham and are assessing the damage, no ETR.
3:55 PM - Our Supplier has identified a Suspected fiber fault with core equipment, A Fiber tech has been engaged to further investigate and no ETR at this point in time.
2:29 PM - Outage is currently being investigated as we work with our supplier on further updates, no ETA has been given at this time.
1:44 PM - We have identified that the services in Latham and surrounding areas are primarily affected as our supplier is currently investigating.
1:25 PM - We have been alerted to a major outage affecting Vision/VDSL2 Broadband customers and we are currently working with our upstream supplier to provide further updates.
A VDSL2 site in Kingston, ACT has been restored
A VDSL2 site in Kingston, ACT has been restored
A VDSL2 site in Kingston, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Issue with a VDSL2 site in Garran, ACT that went offline has been resolved
Issue with a VDSL2 site in Garran, ACT that went offline has been resolved
A VDSL2 site in Garran, ACT went offline at impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Griffith, ACT went offline at 19:33 AEST impacting some services in the area due to an energy provider outage. ETR is 23:00 AEST.
A VDSL2 site in Griffith, ACT went offline at 19:33 AEST impacting some services in the area due to an energy provider outage. ETR is 23:00 AEST.
Issue with VDSL2 site in Rivett, ACT in the vicinity of Croton St has been resolved
Issue with VDSL2 site in Rivett, ACT in the vicinity of Croton St has been resolved
Issue with VDSL2 site in Rivett, ACT in the vicinity of Croton St has been resolved
TPG technician has been engaged to attend and investigate further. ETA 12:30 AES
A VDSL2 site in Rivett, ACT in the vicinity of Croton St went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 12:30 AES
A VDSL2 site in Yarralumla, ACT went offline at 10:44 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Yarralumla, ACT went offline at 10:44 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Mains power restored 30/05/25 13:14:45 AEST
Mains power restored 30/05/25 13:14:45 AEST
Unplanned Energy provider outage, ETR: 17:04 AEST
A VDSL2 site in Yarralumla, ACT went offline at 22:13AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.
A VDSL2 site in Yarralumla, ACT went offline at 22:13AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.
A VDSL2 site in Downer, ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) is currently 17:00 AEST.
A VDSL2 site in Downer, ACT went offline. TPG technician has been engaged to attend and investigate further. Estimated time of arrival (ETA) is currently 17:00 AEST.
A VDSL2 site in Torrens, ACT went offline at 05:34 AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.
A VDSL2 site in Torrens, ACT went offline at 05:34 AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.
FOPS ETA: 15:30 AEST
We have lost connectivity to VDSL2 network devices in Watson, ACT. Technician ETA: 15:30 AEST.
Impacted VDSL2 services in Rivett, ACT restored.
Impacted VDSL2 services in Rivett, ACT restored.
An energy provider outage has impacted VDSL2 services in Rivett, ACT. Estimated restoration time is currently 12:00 AEST.
A VDSL2 site in Scullin, ACT went offline at 00:58 AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.
A VDSL2 site in Scullin, ACT went offline at 00:58 AEST impacting some services in the area. TPG technician will be engaged to attend and investigate further.