Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
A VDSL2 site in Higgins, ACT went offline at 16:59 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Higgins, ACT went offline at 16:59 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Downer ACT went offline at 9:48 AEST impacting some services in the area. TPG technician is onsite to investigate. No ETR.
Tech is onsite and investigating. No ETR.
An energy provider outage has impacted VDSL2 services in Kambah, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted VDSL2 services in Kambah, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted VDSL2 services in Torrens, ACT. Estimated restoration time is currently 15:30 AEST.
An energy provider outage has impacted VDSL2 services in Torrens, ACT. Estimated restoration time is currently 15:30 AEST.
A VDSL2 site in Hughes ACT impacted by a power outage is restored. Services are back online since 13:31 AEST.
A VDSL2 site in Hughes ACT impacted by a power outage is restored. Services are back online since 13:31 AEST.
A VDSL2 site in Hughes ACT went offline at 10:18 AEST impacting some services in the area due to a power interruption onsite. ETR: 13:45 AEST
Energy Provider restored power to site. Services have restored since 13:37 AEST.
Energy Provider restored power to site. Services have restored since 13:37 AEST.
A VDSL2 site in Deakin ACT went offline at 9:28 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST
Some customers in the area of the Central Ballarat maybe disconnected from there HFC services.
Networking equipment has been impacted by an energy provider outage ETR 17:30 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.
Energy provider outage ETR revised to 17:30 AEST.
ETR revised again now to 17:30 AESTActive unplanned outage
INC 150009927
Parts of KAMBAH
Outage start: Saturday, 05 July 2025, 8:30 am
Expected restoration: Saturday, 05 July 2025, 5:30 pm
Energy provider outage ETR revised to 16:30 AEST.
Some customers in the Kambah area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 14:30 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 09:00 AEST.
Some customers in the Kambah and surrounding area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 11:00 AEST.
Some customers in the Farrer, Garran, Isaacs, Kambah, Mawson, O'malley and Phillip suburbs of the ACT maybe disconnected from their VDSL2 and G.fast services.
Networking equipment has been impacted by the EVO energy outage ETR 11:00 AEST.
A VDSL2 site in Griffith, ACT went offline at 09:26 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 11:39 AEST.
A VDSL2 site in Griffith, ACT went offline at 09:26 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 11:39 AEST.
A VDSL2 site in Torrens, ACT went offline at 09:06 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 15:30 AEST.
A VDSL2 site in Torrens, ACT went offline at 09:06 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 15:30 AEST.
Energy provider outage. ETR: 13:15 AEST
Energy provider outage. ETR: 13:15 AEST
We have lost connectivity to VDSL2 network devices in Higgins ACT. Technician ETA: 10:00 AEST.