Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
Connectivity to network equipment has been lost. Some customers in Deakin may be disconnected from the Internet during this period. Our field technician will be engaged in the daytime to investigate further. No ETA/ETR.
Connectivity to network equipment has been lost. Some customers in Deakin may be disconnected from the Internet during this period. Our field technician will be engaged in the daytime to investigate further. No ETA/ETR.
Energy provider outage ETR 18:00 AEST
Energy provider outage ETR 18:00 AEST
On call Tech reset RCD restoring services
A VDSL2 site in Stirling, ACT that went offline impacting some services in the area has been resstored
A VDSL2 site in Stirling, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin, Latham, ACT went offline at 11:19 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 15:20 AEST.
A VDSL2 site in Scullin, Latham, ACT went offline at 11:19 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 15:20 AEST.
Some customers in Curtin, ACT maybe disconnected from their internet services. A VDSL site in the area has been impacted by energy provider planned maintenance. ETR 14:00 AEST
Some customers in Curtin, ACT maybe disconnected from their internet services. A VDSL site in the area has been impacted by energy provider planned maintenance. ETR 14:00 AEST
A VDSL2 site in Curtin, ACT went offline at 09:49 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 14:20 AEST.
A VDSL2 site in Hackett, ACT went offline at 09:39 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Hackett, ACT went offline at 09:39 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Farrer, ACT went offline at 09:24 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 15:30 AEST.
A VDSL2 site in Farrer, ACT went offline at 09:24 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 15:30 AEST.
Vision Networks will be conducting RCD testing on the following DSLAM nodes and suburbs.
All nodes listed below will experience an outage of approximately 30 minutes during the maintenance window.
If you experience any issues beyond 30 minutes, please power off your Vision Networks NTU and router, wait 15 minutes, and then power them back on. If issues persist, contact our support team on 1300 790 337 for further assistance.
Monday 21/07/2025 – 8:00 AM to 4:00 PM Suburb: AINSLIE Affected Nodes: AD1-AI-04-00, AD1-AI-04-01, AD1-AI-04-02, AD1-AI-04-03, AD1-AI-04-04, AD1-AI-04-05, AD1-AI-04-06, AD1-AI-05-01, AD1-AI-05-02, AD1-AI-05-03, AD1-AI-05-04, AD1-AI-05-05, AD1-AI-06-00
Tuesday 22/07/2025 – 8:00 AM to 4:00 PM Suburb: AINSLIE Affected Nodes: AD1-AI-06-01, AD1-AI-06-02, AD1-AI-06-03, AD1-AI-06-04, AD1-AI-06-05, AD1-AI-06-06, AD1-AI-06-07, AD1-AI-07-00, AD1-AI-07-01, AD1-AI-07-02
Wednesday 23/07/2025 – 8:00 AM to 4:00 PM Suburb: AINSLIE Affected Nodes: AD1-AI-07-03, AD1-AI-07-04, AD1-AI-07-05, AD1-AI-07-06, AD1-AI-08-00, AD1-AI-08-01, AD1-AI-08-02, AD1-AI-08-03, AD1-AI-08-04, AD1-AI-08-05, AD1-AI-08-06, AD1-AI-81-00, AD1-AI-09-00, AD2-AI-09-00
Thursday 24/07/2025 – 8:00 AM to 4:00 PM Suburb: TURNER Affected Nodes: SN13 (no Adtran), AD1-AI-13-01, AD1-AI-13-02, AD1-AI-13-03, AD1-AI-13-05, AD1-AI-13-06, AD1-AI-13-08, AD1-AI-14-01, AD1-AI-14-02, AD1-AI-14-03
A VDSL2 site in Chifley, ACT went offline at 08:45 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Chifley, ACT went offline at 08:45 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
Networking equipment has been impacted by an energy provider outage ETR 09:40 AEST.
Networking equipment has been impacted by an energy provider outage ETR 09:40 AEST.
Some customers in the Giralang area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 09:40 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 21:15 AEST.
Networking equipment has been impacted by an energy provider outage ETR 23:10 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 21:15 AEST.
Some customers in the Pearce area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 23:10 AEST.
An energy provider outage has impacted VDSL2 services in Lyneham, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted VDSL2 services in Lyneham, ACT. Estimated restoration time is currently 16:00 AEST.
Resolving this now, this was a co-incidence of Amazon shifting their peering to Sydney at the same time as Cloudflare expericnging an outage to their 1.1.1.1/24 subnet due to BGP hijacking by a large global ISP.
We have identified that Cloudflare through ACTIX peering in Canberra is seeing packet loss between 20-60%. We have disabled peering with Cloudflare in Canberra for now. AARnet the other peer on ACTIX peering in Canberra is not experiencing packet loss. We will continue to monitor the situation.
At 8:23am we have observed Amazon drop peering at ACTIX peering in Canberra and switch to our Sydney peering providers causing traffic to drop momentarily and regain access. We are investigating across the network to see if other networks are affected.