Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
VDSL2 services in HOLDER are now up after Energy Provider Maintenance completed.
VDSL2 services in HOLDER are now up after Energy Provider Maintenance completed.
An energy provider outage has impacted VDSL2 services in HOLDER. Estimated restoration time is currently 16:00 AEST.
TPG technician has fixed the fault. Services are online as of 14:24 AEST.
TPG technician has fixed the fault. Services are online as of 14:24 AEST.
A VDSL2 site in KAMBAH ACT will be offline until 11:45 AEST impacting some services in the area due to device troubleshooting.
Multiple VDSL2 site in Kaleem and Lyneham, ACT went offline at 01:05 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 05:00 AEST.
Multiple VDSL2 site in Kaleem and Lyneham, ACT went offline at 01:05 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 05:00 AEST.
FOPS have been engaged to investigate. ETA: 14:00 AEST
FOPS have been engaged to investigate. ETA: 14:00 AEST
A VDSL2 site in Ainslie, ACT went offline at 12:57 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
An energy provider outage has impacted VDSL2 services in KAMBAH . Estimated restoration time is currently 16:00 AEST
An energy provider outage has impacted VDSL2 services in KAMBAH . Estimated restoration time is currently 16:00 AEST
Energy provider outage. ETR - 11:45 AEST
Energy provider outage. ETR - 11:45 AEST
An energy provider outage has impacted VDSL2 services in Holder, Dyffy and Weston. ETR is currently 11:45 AEST
TPG technician has fixed the fault. Services are online as of 15:30:52 AEST.
TPG technician has fixed the fault. Services are online as of 15:30:52 AEST.
A VDSL2 site in SCULLIN ACT went offline at 12:33 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:30 AEST.
A VDSL2 site in Kambah ACT went offline at 12:57 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:30 AEST.
A VDSL2 site in Kambah ACT went offline at 12:57 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:30 AEST.
A VDSL2 site in Kambah ACT went offline at 12:57 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA to be determined.
An energy provider outage has impacted VDSL2 services in Curtin, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted VDSL2 services in Curtin, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted a VDSL2 site in Kambah, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted a VDSL2 site in Kambah, ACT. Estimated restoration time is currently 16:00 AEST.
Field engineers have restored services in the area as of 17:00 AEST.
Field engineers have restored services in the area as of 17:00 AEST.
A VDSL2 site in Curtin ACT went offline at 14:54 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 16:45 AEST.
Field engineers have restored services in the area as of 15:10 AEST.
Field engineers have restored services in the area as of 15:10 AEST.
A VDSL2 site in Scullin, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Energy provider outage resolved restoring networking equipment connectivity and services at 14:30 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 14:30 AEST.
Networking equipment has been impacted by an energy provider outage ETR 16:00 AEST.
Some customers in the Kambah area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 16:00 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 10:30 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 10:30 AEST.
Networking equipment has been impacted by an energy provider outage ETR 12:45 AEST.
Some customers in the Hughes area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 12:45 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 13:00 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 13:00 AEST.
Some customers in the Kaleen area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 15:30 AEST.
Field engineers have restored services in the area as of 15:30 AEST.
Field engineers are being engaged to investigate, ETR 14:45 AEST.
Field engineers have restored services in the area as of 15:30 AEST.
Some customers in the Kambah area of the ACT disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 14:45 AEST.