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This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
An energy provider outage has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 16:00 AEDT.
An energy provider outage has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 16:00 AEDT.
FOPS engaged to investigate device offline, ETA 15:00 AEDT.
FOPS engaged to investigate device offline, ETA 15:00 AEDT.
FOPS engaged to investigate device offline, ETA 15:00 AEDT.
Some customers in the Curtin area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 15:00 AEDT.
Energy provider outage resolved restoring networking equipment connectivity and services at 08:40 AEDT.
21 VSD2 DSLAMs in the Fisher & Warramanga areas of the ACT have gone offline due to the energy provider outage, ETR 12:00
Energy provider outage resolved restoring networking equipment connectivity and services at 08:40 AEDT.
Some customers in the Fisher, Warramanga area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 12:00 AEST.
Energy provide restored the power to site. Services have restored as of 03:36 AEDT.
Energy provide restored the power to site. Services have restored as of 03:36 AEDT.
A VDSL2 site in Wanniassa and Monash ACT went offline at 01:31 AEDT impacting some services in the area due to a power interruption onsite. ETR: 05:29 AEDT.
Due to possible failed hardware or firmware further investigation is required to restore services. This investigation will be performed in business hours of monday 10/11/2025. ETR 12:00 AEDT 10/11/2025.
Due to possible failed hardware or firmware further investigation is required to restore services. This investigation will be performed in business hours of monday 10/11/2025. ETR 12:00 AEDT 10/11/2025.
TPG technician has fixed the fault. Services are online as of 10:58 AEDT.
TPG technician has been engaged to investigate further. New ETA 10:00 AEDT
A VDSL2 site in Kaleen ACT went offline at 04:46 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 09:00 AEDT
Energy Provider restored power to site. Services have restored as of 11:12 AEDT.
Energy Provider restored power to site. Services have restored as of 11:12 AEDT.
Energy Provider's Outage. ETR: 13:00 AEDT.
Energy provider restored the power to site. Services are now online as of 13:45 AEDT.
Energy provider restored the power to site. Services are now online as of 13:45 AEDT.
A VDSL2 site in Macgregor ACT went offline at 12:10 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 11:10 AEDT.
Energy Provider restored power to site. Services have restored as of 11:10 AEDT.
A VDSL2 site in Higgins ACT went offline at 09:19 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:45 AEDT.
Service are now restored as of 01:23 AEDT will monitor this for 1hr . Self restored
Service are now restored as of 01:23 AEDT will monitor this for 1hr . Self restored
TransNOC investigating. No ETR.
Energy Provider restored power to site. Services have restored as of 19:32 AEDT.
Energy Provider restored power to site. Services have restored as of 19:32 AEDT.
A VDSL2 site in Kaleen ACT went offline at 16:58 AEDT impacting some services in the area due to a power interruption onsite. ETR: 19:57 AEDT.
A VDSL2 site in Lyons ACT went offline at 08:56 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:40 AEDT.
A VDSL2 site in Lyons ACT went offline at 08:56 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:40 AEDT.
Energy Provider restored power to site. Services have restored as of 12:37 AEDT.
Energy Provider restored power to site. Services have restored as of 12:37 AEDT.
A VDSL2 site in O'connor ACT went offline at 08:35 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Evoenergy has a planned electricity supply interruptions impacting some services.
Possible impacted services:
7/11/2025 8:30 AM - 15:00 PM LATHAM AD1-LA-05-03 7/11/2025 8:30 AM - 15:00 PM LATHAM AD1-LA-05-02 7/11/2025 8:30 AM - 15:00 PM LATHAM AD1-LA-05-04 7/11/2025 8:30 AM - 15:00 PM LATHAM AD1-LA-05-05 7/11/2025 8:30 AM - 15:00 PM LATHAM AD1-LA-15-02 7/11/2025 8:45 AM - 15:00 PM LATHAM AD1-LA-14-00 7/11/2025 8:45 AM - 15:00 PM LATHAM AD1-LA-14-02 7/11/2025 8:45 AM - 15:00 PM LATHAM AD1-LA-14-03 7/11/2025 8:45 AM - 15:00 PM LATHAM AD1-LA-14-04 7/11/2025 8:45 AM - 15:00 PM LATHAM AD1-LA-14-07 7/11/2025 8:45 AM - 15:00 PM LATHAM AD1-LA-14-08 7/11/2025 8:45 AM - 15:00 PM LATHAM AD1-LA-14-09 7/11/2025 8:45 AM - 15:00 PM LATHAM AD1-LA-15-02 7/11/2025 8:45 AM - 15:00 PM LATHAM AD1-LA-15-08
Energy Provider restored power to site. Services have restored as of 12:55 AEDT.
Energy Provider restored power to site. Services have restored as of 12:55 AEDT.
A VDSL2 site in Weston ACT went offline at 08:15 AEDT impacting some services in the area due to a power interruption onsite. ETR: 17:00 AEDT.
A VDSL2 site in KAMBAH ACT went offline at 11:04 AEDT impacting some services in the area due to a power interruption onsite. Energy Provider restored power to site. Services have restored as of 11:32 AEDT
A VDSL2 site in KAMBAH ACT went offline at 11:04 AEDT impacting some services in the area due to a power interruption onsite. Energy Provider restored power to site. Services have restored as of 11:32 AEDT
An energy provider outage has impacted HFC services in Sebastopol,Mount Clear Ballarat. Estimated restoration time is currently 23:00 AEDT.
Services are online as of 12:03 AEDT. Per FOPS No changes has been made
Services are online as of 12:03 AEDT. Per FOPS No changes has been made
A VDSL2 site in Macquarie ACT went offline at 10:29 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. No ETA provided
TPG technician has fixed the fault. Services are online as of 10:24 AEDT.
TPG technician has fixed the fault. Services are online as of 10:24 AEDT.
A VDSL2 site in Macgregor ACT went offline at 10:04 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:34 AEDT.