Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Energy Provider restored power to site. Services have restored as of 15:44 AEST.
Energy Provider restored power to site. Services have restored as of 15:44 AEST.
A VDSL2 site in Wanniassa ACT went offline at 08:20 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy provider's outage restored.
Energy provider's outage restored.
An energy provider outage has impacted VDSL2 services in Ainslie, ACT. Estimated restoration time is currently 18:30 AEDT.
An energy provider outage has impacted VDSL2 services in Holder, ACT. Estimated restoration time is currently 16:00 AEDT.
An energy provider outage has impacted VDSL2 services in Holder, ACT. Estimated restoration time is currently 16:00 AEDT.
ETR is 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 05:14 AEDT.
Energy Provider restored power to site. Services have restored as of 05:14 AEDT.
A VDSL2 site in Watson ACT went offline at 00:31 AEDT impacting some services in the area due to a power interruption onsite. ETR: 07:29 AEDT.
Two VDSL2 sites in Duffy, ACT have been impacted by energy provider outage. Estimated restoration time is currently 04:52 AEDT.
Two VDSL2 sites in Duffy, ACT have been impacted by energy provider outage. Estimated restoration time is currently 04:52 AEDT.
Two VDSL2 sites in Duffy, ACT went offline at 00:27 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 10:00 AEDT.
FOPS has been dispatched to investigate. ETA is 1 Hour.
FOPS has been dispatched to investigate. ETA is 1 Hour.
Connectivity to network equipment has been lost affecting VDSL2 services in Kambah, ACT. TPG field technician has been dispatched to invesitgate.
Energy Provider restored power to site but one of the VDSL2 site is still down. Will engage Tech to investigate further.
Energy Provider restored power to site but one of the VDSL2 site is still down. Will engage Tech to investigate further.
A VDSL2 site in Kambah ACT went offline at 14:01 AEDT impacting some services in the area due to a power interruption onsite. ETR: 21:59 AEDT.
Energy Provider restored power to site. Services have restored as of 21:40 AEDT.
Energy Provider restored power to site. Services have restored as of 21:40 AEDT.
A VDSL2 site in Kambah ACT went offline at 19:27 AEDT impacting some services in the area due to a power interruption onsite. ETR: 22:19 AEDT.
A VDSL2 site in Downer ACT went offline at 15:37 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 17:30 AEDT
A VDSL2 site in Downer ACT went offline at 15:37 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 17:30 AEDT
TransNOC investigating. No ETR.
Energy Provider restored power to site. Services have restored as of 13:44 AEDT.
Energy Provider restored power to site. Services have restored as of 13:44 AEDT.
A VDSL2 site in Chapman ACT went offline at 12:11 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 11:40 AEDT.
Energy Provider restored power to site. Services have restored as of 11:40 AEDT.
A VDSL2 site in Latham ACT went offline at 09:25 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEDT.
Energy Provider restored power to site. Services have restored as of 23:49 AEDT.
Energy Provider restored power to site. Services have restored as of 23:49 AEDT.
A VDSL2 site in Weston ACT went offline at 22:34 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 23:59 AEDT
TPG technician has fixed the fault. Services are online as of 05:39 AEDT.
TPG technician has fixed the fault. Services are online as of 05:39 AEDT.
A VDSL2 site in Chifley ACT will be offline at 04:00 AEDT 5/12 and will impact some services in the area. TPG technician has been engaged to investigate. ETA 04:00 AEDT 5/12
Manual Update from the Infinite Network Operations Center:
Good Morning from the Infinite NOC once again, We are seeing these issues that were affecting some customers websites that were hosted with Infinite has now been resolved.
We do sincerely apologise about this breif outage.
If your website are still having issues with your service, please contact our staff by phone at 1300 790 337 or email at support@infinite.net.au
Manual Update from the Infinite Network Operations Center:
Good Morning again, After Initial Investgation we believe these websites are only having issues on one Shared Hosting server, other servers seem to be working fine.
We are attempting some fixes internally to see if this rectifies the issues.
Updates will be posted here as we get them
Manual Update from the Infinite Network Operations Center:
Good Morning from the Infinite NOC, We are seeing issues affecting some customers websites hosted with Infinite
We are currently investigating and will have more shortly
We do sincerely apologise about this
One of the VDSL2 site remains offline even after the power outage was restored. Tech has been dispatched. ETA: 17:30 AEDT.
One of the VDSL2 site remains offline even after the power outage was restored. Tech has been dispatched. ETA: 17:30 AEDT.
A VDSL2 site in Weston ACT went offline at 08:19 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.