Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
FOPS is onsite ongoing swapping of DPU. No ETR.
FOPS is onsite ongoing swapping of DPU. No ETR.
A VDSL2 site in Monash ACT went offline at 11:30 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 14:00 AEDT
Evoenergy has a planned electricity supply interruptions impacting some services.
Possible impacted services:
9/01/2026 08:15 - 12:45 FISHER AD1-LY-62-06
9/01/2026 08:15 - 12:45 FISHER AD1-LY-62-07
9/01/2026 08:15 - 12:45 FISHER AD1-LY-63-02
9/01/2026 08:15 - 12:45 FISHER AD1-LY-62-06
9/01/2026 08:15 - 12:45 FISHER AD1-LY-62-07
9/01/2026 08:15 - 12:45 FISHER AD1-LY-63-02
9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-00
9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-02
9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-03
9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-04
9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-05
9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-06
9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-07
9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-08
Energy Provider restored power to site. Services have restored as of 15:48 AEDT.
Energy Provider restored power to site. Services have restored as of 15:48 AEDT.
A VDSL2 site in Ainslie ACT went offline at 08:12 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
TPG technician has fixed the fault. Services are online as of 11:13 AEDT.
TPG technician has fixed the fault. Services are online as of 11:13 AEDT.
A VDSL2 site in Curtin ACT went offline at 10:09 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:45 AEDT
VDSL site is now back online. Services are restored at 12:47:53 AM.
VDSL site is now back online. Services are restored at 12:47:53 AM.
VDSL site is now back online. Services are restored at 12:47:53 AM.
Connectivity to network equipment has been lost affecting VDSL2 services in Dickson, ACT. TPG field technician has been engaged to invesitgate.
Energy Provider restored power to site. Services have restored as of 13:02 AEDT.
Energy Provider restored power to site. Services have restored as of 13:02 AEDT.
A VDSL2 site in Aranda ACT went offline at 09:49 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Vision Network will be conducting a DSLAM cutover, essential for GFAST service improvement.
We apologise for any inconvenience this may cause.
Outage Start Time : 16/12/2025 8:00 AM
Outage Restoration : 16/12/2025 2:00 PM
Customer Impact : 2 Edinburg Ave, Canberra City
Ports affected: AD1-AI-75-04
If your service does not restore after the mentioned time frame please contact us via email or phone.
Evoenergy has a planned electricity supply interruptions impacting some service at Farrer from 11:45 AM - 15:15 PM.
Possible impacted services:
AD1-LY-48-06
AD1-LY-48-07
AD1-LY-48-04
AD1-LY-48-03
AD1-LY-48-05
AD1-LY-49-05
AD1-LY-50-03
AD1-LY-50-07
An energy provider outage has impacted VDSL2 services in Waramanga, ACT. Estimated restoration time is currently 04:00 AEDT.
An energy provider outage has impacted VDSL2 services in Waramanga, ACT. Estimated restoration time is currently 04:00 AEDT.
TPG technician has fixed the fault. Services are online as of 14:05 AEDT.
TPG technician has fixed the fault. Services are online as of 14:05 AEDT.
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. Estimated time of arrival 15:00 AEDT.
TPG technician has fixed the fault. Services are online as of 14:05 AEDT.
TPG technician has fixed the fault. Services are online as of 14:05 AEDT.
TransNOC investigating
Energy Provider restored power to site. Services have restored as of 12:30 AEDT.
Energy Provider restored power to site. Services have restored as of 12:30 AEDT.
A VDSL2 site in Wanniassa ACT went offline at 08:21 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEDT.
Energy Provider restored power to site. Services have restored as of 22:53 AEDT.
Energy Provider restored power to site. Services have restored as of 22:53 AEDT.
A VDSL2 site in Stirling ACT went offline at 21:44 AEDT impacting some services in the area due to a power interruption onsite. ETR: 04:41 AEDT 12/12/2025.
A VDSL2 site in Giralang, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 19:15 AEDT.
A VDSL2 site in Giralang, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 19:15 AEDT.
A VDSL2 site in Giralang, ACT went offline at 16:47 AEDT impacting some services in the area due to energy provider outage. Estimated restoration time is currently 08:00 AEDT.
Energy Provider restored power to site. Services have restored as of 14:21 AEDT.
Energy Provider restored power to site. Services have restored as of 14:21 AEDT.
Energy Provider restored power to site. Services have restored as of 14:21 AEDT.
A VDSL2 site in Watson, ACT went offline at 12:41 AEDT impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 14:09 AEDT.
Energy Provider restored power to site. Services have restored as of 14:09 AEDT.
Energy Provider restored power to site. Services have restored as of 14:09 AEDT.
A VDSL2 site in Chapman, ACT went offline at 09:41 AEDT impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEDT.
Manual Update from the Infinite NOC:
Good Morning, we have observed that the customers in Farrer on the Vision VDSL Network that had no connectivity have come back online
Manual Update from the Infinite NOC:
We have identified Vision SuperNode AD1-LY-49-00-S01 has gone offline at 9:11 AM AEDT
We have informed the Vision NOC and are waiting for an update from the team at Vision
Manual Update from the Infinite NOC:
Good Morning, we have observed some customers in Farrer on the Vision VDSL Network may have no connectivity.
We are investigating at this time and will have an updated shortly