Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
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Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
A VDSL2 site in Wanniassa ACT went offline at 11:26 AEDT impacting some services in the area due to a power interruption onsite. ETR: 21:30 AEST.
A VDSL2 site in Wanniassa ACT went offline at 11:26 AEDT impacting some services in the area due to a power interruption onsite. ETR: 21:30 AEST.
Energy Provider restored power to site. Services have restored as of 12:31 AEDT.
Energy Provider restored power to site. Services have restored as of 12:31 AEDT.
A VDSL2 site in Campbell ACT went offline at 11:27 AEDT impacting some services in the area due to a power interruption onsite. ETR: 18:23 AEDT.
Energy Provider restored power to site. Services have restored as of 18:58 AEDT.
Energy Provider restored power to site. Services have restored as of 18:58 AEDT.
A VDSL2 site in KKAMBAH, MONASH, WANNIASSA ACT went offline at 17:49 AEDT impacting some services in the area due to a power interruption onsite. ETR: 22:00 AEDT.
TPG technician has fixed the fault. Services are online as of 19:34 AEDT.
TPG technician has fixed the fault. Services are online as of 19:34 AEDT.
Coordinated with FOPS on call. Currently at site checking the issue.
A VDSL2 site in Watson, ACT went offline at 17:33 AEDT impacting some services in the area. TPG technician has been engaged to attend and investigate further.
Energy Provider restored power to site. Services have restored as of 17:01 AEDT.
Energy Provider restored power to site. Services have restored as of 17:01 AEDT.
Energy Provider restored power to site. Services have restored as of 17:01 AEDT.
A VDSL2 site in Rivett ACT went offline at 14:56 AEDT impacting some services in the area due to a power interruption onsite. ETR: 19:19 AEDT.
Energy Provider's Outage. ETR: 18:00 AEDT.
Energy Provider's Outage. ETR: 18:00 AEDT.
A VDSL2 site in Higgins - Latham ACT went offline at 14:56 AEDT impacting some services in the area due to a power interruption onsite. ETR: 18:00 AEDT.
A VDSL2 site in Monash ACT went offline at 10:24 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 12:00 AEDT
FOPS is onsite ongoing swapping of DPU. No ETR.
FOPS is onsite ongoing swapping of DPU. No ETR.
A VDSL2 site in Monash ACT went offline at 11:30 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 14:00 AEDT
Evoenergy has a planned electricity supply interruptions impacting some services.
Possible impacted services:
9/01/2026 08:15 - 12:45 FISHER AD1-LY-62-06 9/01/2026 08:15 - 12:45 FISHER AD1-LY-62-07 9/01/2026 08:15 - 12:45 FISHER AD1-LY-63-02 9/01/2026 08:15 - 12:45 FISHER AD1-LY-62-06 9/01/2026 08:15 - 12:45 FISHER AD1-LY-62-07 9/01/2026 08:15 - 12:45 FISHER AD1-LY-63-02
9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-00 9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-02 9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-03 9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-04 9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-05 9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-06 9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-07 9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-08
Energy Provider restored power to site. Services have restored as of 15:48 AEDT.
Energy Provider restored power to site. Services have restored as of 15:48 AEDT.
A VDSL2 site in Ainslie ACT went offline at 08:12 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
TPG technician has fixed the fault. Services are online as of 11:13 AEDT.
TPG technician has fixed the fault. Services are online as of 11:13 AEDT.
A VDSL2 site in Curtin ACT went offline at 10:09 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:45 AEDT
VDSL site is now back online. Services are restored at 12:47:53 AM.
VDSL site is now back online. Services are restored at 12:47:53 AM.
VDSL site is now back online. Services are restored at 12:47:53 AM.
Connectivity to network equipment has been lost affecting VDSL2 services in Dickson, ACT. TPG field technician has been engaged to invesitgate.
Energy Provider restored power to site. Services have restored as of 13:02 AEDT.
Energy Provider restored power to site. Services have restored as of 13:02 AEDT.
A VDSL2 site in Aranda ACT went offline at 09:49 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Vision Network will be conducting a DSLAM cutover, essential for GFAST service improvement.
We apologise for any inconvenience this may cause.
Outage Start Time : 16/12/2025 8:00 AM Outage Restoration : 16/12/2025 2:00 PM Customer Impact : 2 Edinburg Ave, Canberra City Ports affected: AD1-AI-75-04
If your service does not restore after the mentioned time frame please contact us via email or phone.