Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
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Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
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Individual phone lines included with Broadband services
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Co-located equipment in Canberra and Sydney
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Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
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Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
Maintenance completed. Services restored.
Tech advised a new ETA for the continuation of this fault investigation. ETA: 10:30 AEDT
Tech advised a new ETA for the continuation of this fault investigation. ETA: 10:30 AEDT
A VDSL2 site in Fisher, ACT went offline at 11:57 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 14:30 AEDT.
Maintenance completed. Services restored.
Tech advised a new ETA for the continuation of this fault investigation. ETA: 10:30 AEDT
Tech advised a new ETA for the continuation of this fault investigation. ETA: 10:30 AEDT
Tech advised a new ETA for the continuation of this fault investigation. ETA: 10:30 AEDT
A VDSL2 site in Campbell, ACT went offline at 09:27 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. 13:00 AEDT.
A VDSL2 site in Mawson ACT went offline at 08:26 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:00 AEDT
A VDSL2 site in Mawson ACT went offline at 08:26 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:00 AEDT
A VDSL2 site in Hughes ACT went offline impacting some services in the area. TPG technician to engage during business hours.
A VDSL2 site in Hughes ACT went offline impacting some services in the area. TPG technician to engage during business hours.
A VDSL2 site in Rivett ACT went offline at 18:56 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hour.
A VDSL2 site in Rivett ACT went offline at 18:56 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hour.
A VDSL2 site in Downer ACT went offline at 09:24 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 12:00 AEDT.
A VDSL2 site in Downer ACT went offline at 09:24 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 12:00 AEDT.
TPG technician has fixed the fault. Services are online as of 13:19 AEDT.
TPG technician has fixed the fault. Services are online as of 13:19 AEDT.
Energy Provider restored power to the area. Services have partially restored as of 00:33 AEDT. TPG technician to engage during business hours to further investigate.
Impacted VDSL2 site in Stirling ACT restored.
Impacted VDSL2 site in Stirling ACT restored.
A VDSL2 site in Stirling ACT went offline at 18:06 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 20:00 AEDT
TPG technician has fixed the fault. Services are online as of 21:40 AEDT.
TPG technician has fixed the fault. Services are online as of 21:40 AEDT.
A VDSL2 site in Fyshwick ACT went offline at 17:31 AEDT impacting some services in the area due to a power interruption onsite. ETR: 22:00 AEDT.
TPG technician has fixed the fault. Services are online as of 19:48 AEDT.
TPG technician has fixed the fault. Services are online as of 19:48 AEDT.
TPG technician has fixed the fault. Services are online as of 19:48 AEDT.
A VDSL2 site in Mawson ACT went offline at 16:30 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 19:00 AEDT
A VDSL2 site in Pearce ACT went offline impacting some services in the area due to a power maintenance onsite. ETR: 12:45 AEDT.
A VDSL2 site in Pearce ACT went offline impacting some services in the area due to a power maintenance onsite. ETR: 12:45 AEDT.
Energy Provider restored power to site. Services have restored as of 10:37 AEDT.
Energy Provider restored power to site. Services have restored as of 10:37 AEDT.
A VDSL2 site in Giralang ACT went offline at 09:30 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:45 AEDT.
Energy Provider restored power to site. Services have restored as of 12:15 AM AEDT.
Energy Provider restored power to site. Services have restored as of 12:15 AM AEDT.
Multiple sites in Hackett, Ainslie, Watson ACT went offline at 22:56 AEDT impacting some services in the area due to a power interruption onsite. ETR: 05:04 AEDT 5/03/2026.
Energy Provider restored power to site. Services have restored as of 20:44 AEDT.
Energy Provider restored power to site. Services have restored as of 20:44 AEDT.
A VDSL2 site in Scullin ACT went offline at 20:03 AEDT impacting some services in the area due to a power interruption onsite. ETR: 03:34 AEDT 5/03/2026.
A VDSL2 site in Rivett ACT went offline at 15:37 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. No ETA
A VDSL2 site in Rivett ACT went offline at 15:37 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. No ETA
TPG technician has fixed the fault. Services are online as of 10:48 AEDT.
TPG technician has fixed the fault. Services are online as of 10:48 AEDT.
A VDSL2 site in Narrabundah ACT went offline at 10:05 AEDT impacting some services in the area. TPG technician has been engaged to investigate further.No ETA provided
TPG technician has fixed the fault. Services are online as of 18:46 AEDT.
TPG technician has fixed the fault. Services are online as of 18:46 AEDT.
A VDSL2 site in O'Connor ACT went offline at 17:31 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 18:56 AEDT.
TPG technician has fixed the fault. Services are online as of 16:00 AEDT.
TPG technician has fixed the fault. Services are online as of 16:00 AEDT.
A VDSL2 site in Weston ACT went offline, impacting some services in the area. TPG technician has been engaged to investigate further. ETA 14:30 AEDT
Energy Provider restored power to site. Services have restored as of 14:20 AEDT.
Energy Provider restored power to site. Services have restored as of 14:20 AEDT.
Energy Provider restored power to site. Services have restored as of 14:20 AEDT.
A VDSL2 site in MITCHELL ACT went offline, impacting some services in the area due to a power interruption onsite. ETR: 15:52 AEDT.
Energy Provider restored power to site. Services have restored as of 12:50 AEDT.
Energy Provider restored power to site. Services have restored as of 12:50 AEDT.
A VDSL2 site in Ainslie ACT went offline, impacting some services in the area due to a power interruption onsite. ETR: 15:18 AEDT.
TPG technician has fixed the fault. Services are online as of 13:10 AEDT.
TPG technician has fixed the fault. Services are online as of 13:10 AEDT.
Tech raised the fault to Ecowise to check. No ETR yet.
A VDSL2 site in Monash ACT went offline impacting some services in the area. TPG technician to attend fault during business hours.