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This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-05-10 09:49:32
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
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Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
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Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2026-05-10 09:47:23
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further.
We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-AI-38-00, AD1-AI-38-02, AD1-AI-38-03, AD1-AI-38-04, AD1-AI-38-05, AD1-AI-38-06, AD1-AI-38-07, AD1-AI-38-08, AD1-AI-38-05, AD1-AI-38-06, AD1-LY-05-03
Energy Provider restored power to site. Services have restored as of 20:17 AEDT.
Energy Provider restored power to site. Services have restored as of 20:17 AEDT.
A VDSL2 site in Ainsle ACT went offline at 18:31 AEDT impacting some services in the area due to a power interruption onsite. ETR: 23:05 AEDT.
A VDSL2 site in O'CONNOR ACT went offline at 08:27 AEDT impacting some services in the area due to a power interruption onsite. ETR: 11:45 AEDT.
TPG technician has fixed the fault. Services are online as of 11:50 AEDT.
TPG technician has fixed the fault. Services are online as of 11:50 AEDT.
A VDSL2 site in Watson ACT went offline at 07:01 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hour.
TransNOC investigating. No ETR.
A VDSL2 site in Kaleen ACT went offline Briefly at 03:35 AEDT impacting some services in the area. Service restored Immediatly at 03:42 AEDT
A VDSL2 site in Kaleen ACT went offline Briefly at 03:35 AEDT impacting some services in the area. Service restored Immediatly at 03:42 AEDT
Devices are now online as confirmed from Grafana and MCP.
Devices are now online as confirmed from Grafana and MCP.
A VDSL2 site in Hawker ACT went offline at 21:14 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:44 AM AEDT 31/03/2026.
Site is now monitored online. Services are online as of 14:01 AEDT.
Site is now monitored online. Services are online as of 14:01 AEDT.
A VDSL2 site in Garran ACT went offline at 12:06 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:30 AEDT
TPG technician has fixed the fault. Services are online as of 13:20 AEDT.
TPG technician has fixed the fault. Services are online as of 13:20 AEDT.
A VDSL2 site in Ainslie ACT went offline, impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:43 AEDT
TPG technician has fixed the fault. Services are online as of 14:23 AEDT.
TPG technician has fixed the fault. Services are online as of 14:23 AEDT.
A VDSL2 site in Weston ACT went offline at 11:14 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:30 AEDT
Energy Provider restored power to site. Services have restored as of 16:44 AEDT.
Energy Provider restored power to site. Services have restored as of 16:44 AEDT.
A VDSL2 site in Fyshwick ACT went offline at 08:04 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
A VDSL2 site in Kaleen, ACT went offline at 17:17 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 19:00 AEDT.
TPG technician has fixed the fault. Services are online as of 15:13 AEDT.
TPG technician has fixed the fault. Services are online as of 15:13 AEDT.
A VDSL2 site in Kambah ACT went offline at 13:23 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. No ETA provided
TPG technician has fixed the fault. Services are online as of 15:31 AEDT.
TPG technician has fixed the fault. Services are online as of 15:31 AEDT.
A VDSL2 site in Mawson ACT went offline at 13:13 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:45 AEDT
Energy Provider restored power to site. Services have restored as of 18:27 AEDT.
Energy Provider restored power to site. Services have restored as of 18:27 AEDT.
A VDSL2 site in Turner ACT went offline at 8:17 AEDT impacting some services in the area due to a power interruption onsite. ETR: 17:00 AEDT.
TPG technician has fixed the fault. Services are online as of 15:15 AEDT.
TPG technician has fixed the fault. Services are online as of 15:15 AEDT.
TPG technician has fixed the fault. Services are online as of 15:15 AEDT.
TPG technician has fixed the fault. Services are online as of 15:15 AEDT.
A VDSL2 site in Ainslie ACT went offline at 13:46 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 16:30 AEDT
TPG technician has fixed the fault. Services are online as of 15:02: AEDT.
TPG technician has fixed the fault. Services are online as of 15:02: AEDT.
TPG technician has fixed the fault. Services are online as of 15:02: AEDT.
A VDSL2 site in Duffy ACT went offline at 13:43 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:00 AEDT
Energy Provider restored power to site. Services have restored as of 13:56 AEDT.
Energy Provider restored power to site. Services have restored as of 13:56 AEDT.
A VDSL2 site in WANNIASSA ACT went offline at 12:06 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:15 AEDT.
Related to CRQ000001328266 - FACILITIES | Evoenergy | Planned Power Interruption | Kaleen, ACT Duplicating this ticket
Energy Provider's Outage. ETR: 16:00 AEDT.
TPG technician has fixed the fault. Services are online as of 11:55 AEDT.
TPG technician has fixed the fault. Services are online as of 11:55 AEDT.
A VDSL2 site in Downer ACT went offline at 09:50 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 12:30 AEDT
Corrention, Services are online as of 15:30 AEDT.
TPG technician has fixed the fault. Services are online as of 15:30 AEST.
TPG technician has fixed the fault. Services are online as of 15:30 AEST.
TPG technician has fixed the fault. Services are online as of 15:30 AEST.
TPG technician has fixed the fault. Services are online as of 15:30 AEST.
A VDSL2 site in Downer ACT went offline at 2:26 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:30 AEDT
Energy Provider restored power to site. Services have restored as of 15:10 AEDT.
Energy Provider restored power to site. Services have restored as of 15:10 AEDT.
A VDSL2 site in Chapman ACT went offline at 08:35 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
TPG technician has fixed the fault. Services are online as of 09:19 AEDT.
TPG technician has fixed the fault. Services are online as of 09:19 AEDT.
Field technician will be engaged early morning to attend and investigate further. ETA: 09:00 AEDT 27/03/2026
A VDSL2 site in Yarralumla ACT went offline impacting some services in the area due to a suspected power interruption onsite. Field technician will be engaged early morning to attend and investigate further. ETA: 09:00 AEDT 27/03/2026
TPG technician has fixed the fault. Services are online as of 09:59 AEDT.
TPG technician has fixed the fault. Services are online as of 09:59 AEDT.
A VDSL2 site in Kaleen ACT went offline at 16:20 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 18:00 AEDT
Energy Provider restored power to site. Services have restored as of 13:02 AEDT.
An energy provider outage has impacted VDSL2 services in Giralang, ACT. Estimated restoration time is currently 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 13:02 AEDT.
ETR is 16:00 AEDT
Energy Provider restored power to site. Services have restored as of 11:49 AEDT.
Energy Provider restored power to site. Services have restored as of 11:49 AEDT.
Energy Provider's Outage. ETR: 11:45 AEDT.
A VDSL2 site in WANNIASSA ACT went offline at 09:07 AEDT impacting some services in the area due to a power interruption onsite. ETR: 11:45 AEDT.
Energy Provider restored power to site. Services have restored as of 12:56 AEDT.
An energy provider outage has impacted VDSL2 services in Macgregor, ACT. Estimated restoration time is currently 16:30 AEDT.
Energy Provider restored power to site. Services have restored as of 12:56 AEDT.
ETR is 16:30 AEDT.
TPG technician has fixed the fault. Services are online as of 09:16 AEDT.
TPG technician has fixed the fault. Services are online as of 09:16 AEDT.
Tech has been dispatched. ETA 10:30 AEDT
A VDSL2 site in Narrabundah ACT went offline at 07:58 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:30 AEDT
Manual Update from the Infinite Network Operations Center:
Good Morning from the Infinite NOC, We were seeing reports of customers having dropouts across the Vision Network on both VDSL and G.Fast connections.
This was confirmed to be caused by Vision and has been resolved in most cases.
Please reboot both your Router and NTU (Or modem in case of our VDSL2 Customers!) and wait 15 minutes
If you are still having issues with your service after 15 minutes please contact the Support Team either via email at: support@infinite.net.au or by phone on 1300 790 337
Manual Update from the Infinite Network Operations Center:
Good Afternoon from the Infinite NOC, We were seeing reports of customers having dropouts across the Vision Network on both VDSL and G.Fast connections.
This was confirmed to be caused by Vision and should now be resolved
Please reboot both your Router and NTU (Or modem in case of our VDSL2 Customers!) and wait 15 minutes
If you are still having issues with your service after 15 minutes please contact the Support Team either via email at: support@infinite.net.au or by phone on 1300 790 337
Manual Update from the Infinite Network Operations Center:
Good Afternoon from the Infinite NOC, We are seeing reports of customers having dropouts across the Vision Network on both VDSL and G.Fast connections.
At This Stage we suggest to NOT Reboot your Router or Vision NTU.
As Vision are dropping DHCP Packets before it reaches your router, this will cause your router not to reconnect to Infinite, customers who are online as long as there router does not renew the lease will remain connected
Vision's Networking Team is currently investigating this issue
If you believe you are affected by this outage please sent through a report to support@infinite.net.au
Manual Update from the Infinite Network Operations Center:
Good Afternoon from the Infinite NOC, We are seeing reports of customers having dropouts across the Vision Network on both VDSL and G.Fast connections.
This is confirmed to be caused by Vision dropping DHCP Packets on there Switch's before handing them over from our side to the customer side, we have seen this a few times over the last year.
We have esclated this over to Vision's Networking Team for urgent rectification.
So far an updated list of suburbs: Turner Curtin Yarralumla Stirling Oxley Griffith Duffy Latham Wanniassa Scullin Giralang Kingston
And list of affected notes so far:
AD1-AI-60-04-S01 AD1-LY-01-06-S01 AD1-LY-04-09-S01 AD1-LY-06-02-S01 AD1-LY-06-04-S01 AD1-LY-06-06-S01 AD1-LY-08-00-S01 AD1-LY-09-00-S01 AD1-LY-09-03-S01 AD1-LY-10-03-S01 AD1-LY-10-05-S01 AD1-LY-11-05-S01 AD1-LY-11-08-S01 AD1-LY-12-08-S01 AD1-LY-13-02-S01 AD1-LY-28-00-S01 AD1-LY-35-05-S01 AD1-MO-10-07-S01 AD1-MO-25-04-S01 AD1-KI-27-00-S01 AD1-KI-51-00-S01 AD1-LA-03-00-S01 AD1-LA-14-04-S01 AD1-LA-33-03-S01
If you believe you are affected by this outage please sent through a report to support@infinite.net.au
Manual Update from the Infinite Network Operations Center:
Good Afternoon from the Infinite NOC, We are seeing reports of customers having dropouts across the Vision Network on both VDSL and G.Fast connections, so far reports have come in from customers in the following suburbs:
OXLEY GRIFFITH CURTIN STIRLING LYONS RIVETT
And various others
If you believe you are affected by this outage please sent through a report to support@infinite.net.au
This page will be updated as we find out more.
Energy Provider's Outage. ETR: 16:00 AEDT.
Energy Provider's Outage. ETR: 16:00 AEDT.
A VDSL2 site in Giralang ACT went offline at 12:38 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
A VDSL2 site in Red Hill ACT went offline at 09:52 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:00 AEDT
A VDSL2 site in Red Hill ACT went offline at 09:52 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:00 AEDT
A VDSL2 site in Garran ACT went offline impacting some services in the area. TPG technician has been engaged. ETA: 10:20 AEDT.
A VDSL2 site in Garran ACT went offline impacting some services in the area. TPG technician has been engaged. ETA: 10:20 AEDT.
A VDSL2 site in Garran ACT went offline impacting some services in the area. TPG technician has been engaged. ETA to follow.