Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
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When: Wednesday, April 22, 2026, starting at 2:00 AM AEST (the maintenance window is up to 2 hours, though we are aiming to finish by 3:00 AM AEST).
What's Happening? Early Wednesday morning, our network team is replacing a faulty piece of core equipment related to the outage that occurred on April 6, 2026.
Why? We initially attempted to resolve the issue as part of our recent firmware upgrades. Because this fix did not fully resolve the underlying problem, we are proceeding with a complete hardware replacement under the vendor's recommendation. The goal is simple: ensure a more reliable internet connection for you.
What does this mean for you? While we perform this work (between 2:00 AM and 4:00 AM AEST), you will experience an interruption to your internet service, with your connection dropping for up to 45 minutes. We will be working hard to keep this disruption as minimal as possible. Your service should reconnect automatically afterward, but if it does not, please try turning off your modem and/or router for at least 5 minutes before turning it back on.
Technical Details The firmware upgrade we recently planned for our Cisco Core Broadband Aggregation Routers did not resolve the hardware fault on the specific router that our Vision Network connections route through. After exhaustive testing with the vendor, they have agreed to replace the unit.
Rather than creating multiple small outages by migrating traffic to our redundant router, we have made the decision to replace the faulty unit inline overnight. The new router has already been upgraded and pre-configured, so the physical swap simply involves unracking the old unit and racking the new one. As a longer-term improvement, we are also in the process of building an automated failover solution between our core routers to remove the need for manual failovers in the future.
We appreciate your understanding as we replace this equipment! We'll post updates on this site if anything doesn't go to plan.
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Energy Provider restored power to site. Services have restored as of 23:13 AEST.
Energy Provider restored power to site. Services have restored as of 23:13 AEST.
A VDSL2 site in Garran ACT went offline at 19:54 AEST impacting some services in the area due to a power interruption onsite. ETR: 22:00 AEST.
Field Techician successfully rebooted the device and fixed the fault. Services have restored as of 12:43 AEST.
Field Techician successfully rebooted the device and fixed the fault. Services have restored as of 12:43 AEST.
Device will be rebooted to resolve failed sync issues. Services should begin to restore once device has completed its reboot. ETR 13:30 AST
Field technician has fixed the fault. Services are online as of 13:33 AEST.
Field technician has fixed the fault. Services are online as of 13:33 AEST.
A VDSL2 site in Mawson ACT went offline at 10:45 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 12:30 AEST
Field technician has fixed the fault. Services are online as of 10:21 AEST.
Field technician has fixed the fault. Services are online as of 10:21 AEST.
Tech has been dispatched. ETA: 11:00 AEST.
A VDSL2 site in Hughes ACT went offline at 09:13 AEST impacting some services in the area. Field technician has been engaged to investigate further. ETA 11:00 AEST
Energy Provider restored power to site. Services have restored as of 15:31 AEDT.
Energy Provider restored power to site. Services have restored as of 15:31 AEDT.
Energy Provider restored power to site. Services have restored as of 15:31 AEDT.
A VDSL2 site in Curtin ACT went offline at 14:39 AEST impacting some services in the area due to a power interruption onsite. ETR: 17:42 AEST.
Field technician has fixed the fault. Services have restored as of 10:48 AEST.
Field technician has fixed the fault. Services have restored as of 10:48 AEST.
A VDSL2 site in Campbell ACT went offline at 09:42 AEST impacting some services in the area. TPG technician has been engaged to investigate further. No ETA provided yet.
An energy provider outage has impacted VDSL2 services in Kambah, ACT. Estimated restoration time is currently 21:00 AEST.
An energy provider outage has impacted VDSL2 services in Kambah, ACT. Estimated restoration time is currently 21:00 AEST.
TPG technician has fixed the fault. Services are online as of 14:13 AEST.
TPG technician has fixed the fault. Services are online as of 14:13 AEST.
TPG technician has fixed the fault. Services are online as of 14:13 AEST.
A VDSL2 site in Hughes ACT went offline at 12:23 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 14:08 AEST
Technician has fixed the fault. Services are online as of 11:49 AEST.
Technician has fixed the fault. Services are online as of 11:49 AEST.
A VDSL2 site in Kambah ACT went offline at 08:44 AEST impacting some services in the area. Technician has been engaged to investigate further. No ETA yet.
A VDSL2 site in Wanniassa-Oxley ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 03:22 AEST.
A VDSL2 site in Wanniassa-Oxley ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 03:22 AEST.
A VDSL2 site in Kambah ACT went offline at 16:57 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA during business hour.
A VDSL2 site in Kambah ACT went offline at 16:57 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA during business hour.
Technician has fixed the fault. Services are online as of 17:15 AEST.
Technician has fixed the fault. Services are online as of 17:15 AEST.
A VDSL2 site in Yarralumla ACT went offline at 16:07 AEST impacting some services in the area. Technician has been engaged to investigate further. No ETA yet.
Technician has fixed the fault. Services are online as of 18:12 AEST.
Technician has fixed the fault. Services are online as of 18:12 AEST.
A VDSL2 site in Hughes ACT went offline at 15:12 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 16:30 AEST
Technician has fixed the fault. Services are online as of 11:130 AEST.
Technician has fixed the fault. Services are online as of 11:130 AEST.
A VDSL2 site in Kambah ACT went offline at 10:00 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:40 AEST
TPG technician has fixed the fault. Services are online as of 10:40 AEST.
Correction :A VDSL2 site in Wanniassa ACT went offline at 08:45 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:36 AEST
TPG technician has fixed the fault. Services are online as of 10:40 AEST.
A VDSL2 site in Wanniassa ACT went offline at 2:06 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:36 AEST
Energy Provider restored power to site. Services have restored as of 11:12 AEST.
Energy Provider restored power to site. Services have restored as of 11:12 AEST.
A VDSL2 site in Kingston ACT went offline at 08:45 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
An energy provider outage has impacted HFC services in BALLARAT EAST. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted HFC services in BAKERY HILL. Estimated restoration time is currently 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 13:40 AEST.
Energy Provider restored power to site. Services have restored as of 13:40 AEST.
An energy provider outage has impacted VDSL2 services in Macgregor, ACT. Estimated restoration time is currently 16:00 AEST.
Technician has fixed the fault. Services are online as of 10:38 AEST.
Technician has fixed the fault. Services are online as of 10:38 AEST.
Technician has fixed the fault. Services are online as of 10:38 AEST.
Technician has been engaged to investigate further. ETA 11:30 AEST
A VDSL2 site in Kambah ACT went offline at 09:25 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 11:30 AEST
Services are online as of 10:10 AEST.
Services are online as of 10:10 AEST.
Energy Provider restored power to site. Services have restored as of 13:45 AEST.
Energy Provider restored power to site. Services have restored as of 13:45 AEST.
A VDSL2 site in Narrabundah ACT went offline at 08:50 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEST.
VDSL site in Garran is now monitored up without field tech intervention. Services have restored as of 21:04 AEST.
VDSL site in Garran is now monitored up without field tech intervention. Services have restored as of 21:04 AEST.
A VDSL2 site in Garran ACT went offline at 19:55 AEST impacting some services in the area. Field technician will be engage to investigate during business hours.
Energy Provider restored power to site. Services have restored as of 15:30 AEST.
Energy Provider restored power to site. Services have restored as of 15:30 AEST.
A VDSL2 site in KAMBAH ACT went offline at 14:08 AEST impacting some services in the area due to a power interruption onsite. ETR: 18:05 AEST.
There was an ongoing power outage in the area, as confirmed by the energy provider earlier. Their field tech have already fixed the fault and restored the power to site. Services have restored as of 04:20 AEST.
There was an ongoing power outage in the area, as confirmed by the energy provider earlier. Their field tech have already fixed the fault and restored the power to site. Services have restored as of 04:20 AEST.
A VDSL2 site in Kambah ACT went offline at 02:00 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 09:30 AEST
Energy Provider restored power to site. Services have restored as of 02:00 AEST.
Energy Provider restored power to site. Services have restored as of 02:00 AEST.
A VDSL2 site in KAMBAH ACT went offline at 00:57 AEST impacting some services in the area due to a power interruption onsite. ETR: 4:53 AEST.