Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-04-29 14:13:01
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
A VDSL2 site in Stirling ACT went offline at 18:35 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 19:30 AEST
A VDSL2 site in Stirling ACT went offline at 18:35 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 19:30 AEST
Services are online as of 14:27 AEST.
Services are online as of 14:27 AEST.
TransNOC investigating. No ETR.
Energy Provider restored power to site. Services have restored as of 07:42 AEST.
Energy Provider restored power to site. Services have restored as of 07:42 AEST.
A VDSL2 sites in Curtin, Garran, and Hughes ACT went offline at 06:52 AEST impacting 333 services in the area due to a power interruption onsite. ETR: 10:52 AEST.
Technician has fixed the fault. Services are online as of 08:02 AEST.
Technician has fixed the fault. Services are online as of 08:02 AEST.
Connectivity to network equipment has been lost affecting 25 services in Turner, ACT. Field technician will be dispatched to invesitgate on daytime.
Connectivity to network equipment has been lost affecting 31 services in Hachett, ACT. Field technician has been dispatched to invesitgate. ETA is 12:30 AEST.
Connectivity to network equipment has been lost affecting 31 services in Hachett, ACT. Field technician has been dispatched to invesitgate. ETA is 12:30 AEST.
Connectivity to network equipment has been lost affecting 31 services in Rivett, ACT. Field technician has been dispatched to invesitgate. ETA is 12:00 AEST.
Connectivity to network equipment has been lost affecting 31 services in Rivett, ACT. Field technician has been dispatched to invesitgate. ETA is 12:00 AEST.
Brief outage in Belconnen has experienced. Services have restored as of 20:36 AEST.
Brief outage in Belconnen has experienced. Services have restored as of 20:36 AEST.
TransNOC investigating.
Energy Provider restored power to site. Services have restored as of 14:31 AEST.
Energy Provider restored power to site. Services have restored as of 14:31 AEST.
A VDSL2 site in Hawker ACT went offline at 09:11 AEST impacting 13 services in the area due to a power interruption onsite. ETR: 15:30 AEST.
Energy Provider restored power to site. Services have restored as of 14:26 AEST.
Energy Provider restored power to site. Services have restored as of 14:26 AEST.
Energy Provider restored power to site. Services have restored as of 14:26 AEST.
A VDSL2 site in Rivett ACT went offline at 13:03 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 11:26 AEST.
Energy Provider restored power to site. Services have restored as of 11:26 AEST.
Energy Provider restored power to site. Services have restored as of 11:26 AEST.
A VDSL2 site in Wanniassa ACT went offline at 08:46 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEST.
TPG technician has fixed the fault. Services are online as of 14:04 AEST.
TPG technician has fixed the fault. Services are online as of 14:04 AEST.
Engaged to FOPS for further checking on site. ETA: 13:30 AEST
Engaged to FOPS for further checking on site. ETA: 13:30 AEST
A VDSL2 site in Macgregor ACT went offline at 11:46 AEST impacting total of 31 services in the area. Technician has been engaged to investigate further. ETA 13:30 AEST