Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Energy Provider restored power to site. Services have restored as of 14:54 AEST.
Energy Provider restored power to site. Services have restored as of 14:54 AEST.
A VDSL2 site in HOLT ACT went offline impacting 14 services in the area due to a power interruption onsite. ETR: 0430 AEDT.
Manual Update from the Infinite Network Operations Center
Good afternoon,
Due to an outage affecting our upstream carrier, the following services were disrupted:
This outage also impacted the Infinite Support Helpdesk phone system.
The NOC is pleased to say this outage should now be resolved and all services should now be up.
We will monitoring the network closely over the next 24 hours while the upstream carrier completes additional emergency remediation work
For support enquiries, please contact the Support Desk via email at support@infinite.net.au.
We apologise for the inconvenience and appreciate your patience.
Manual Update from the Infinite Network Operations Center
Good afternoon,
This is an update for the ongoing outage affecting our upstream carrier, the following services are still currently partially disrupted:
Voice Services seem to have been returned to normal, but we are getting in reports of outages with nbn services outside of the ACT.
Our team is actively working with the upstream carrier to restore services as quickly as possible.
For support enquiries, please contact the Support Desk via email at support@infinite.net.au.
We apologise for the inconvenience and appreciate your patience.
Manual Update from the Infinite Network Operations Center
Good afternoon,
Due to an ongoing outage affecting our upstream voice carrier, the following services are currently disrupted:
This outage is also impacting the Infinite Support Helpdesk phone system.
Our team is actively working with the upstream carrier to restore services as quickly as possible.
For support enquiries, please contact the Support Desk via email at support@infinite.net.au.
We apologise for the inconvenience and appreciate your patience.
Energy Provider restored power to site. Services have restored as of 15:59 AEST.
Energy Provider restored power to site. Services have restored as of 15:59 AEST.
A VDSL2 site in Forrest ACT went offline at 08:49 AEST impacting total of 6 services in the area due to a power interruption onsite. ETR: 15:30 AEST.
Energy Provider restored power to site. Services have restored as of 19:40 AEST.
Energy Provider restored power to site. Services have restored as of 19:40 AEST.
Energy Provider restored power to site. Services have restored as of 17:27 AEST.
Energy Provider restored power to site. Services have restored as of 17:27 AEST.
Energy Provider restored power to site. Services have restored as of 17:27 AEST.
Energy Provider restored power to site. Services have restored as of 17:27 AEST.
A VDSL2 site in Wanniassa ACT went offline at 16:29 AEST impacting total of 7 services in the area due to a power interruption onsite. ETR: 19:04 AEST.
Technician has fixed the fault. Services are online as of 10:44 AEST.
Technician has fixed the fault. Services are online as of 10:44 AEST.
A VDSL2 site in Curtin ACT went offline at 08:10 AEST impacting 25 services in the area. Field technician has been engaged to investigate further. ETA 10:30 AEST
A VDSL2 site in Stirling ACT went offline at 18:35 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 19:30 AEST
A VDSL2 site in Stirling ACT went offline at 18:35 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 19:30 AEST
Services are online as of 14:27 AEST.
Services are online as of 14:27 AEST.
TransNOC investigating. No ETR.
Energy Provider restored power to site. Services have restored as of 07:42 AEST.
Energy Provider restored power to site. Services have restored as of 07:42 AEST.
A VDSL2 sites in Curtin, Garran, and Hughes ACT went offline at 06:52 AEST impacting 333 services in the area due to a power interruption onsite. ETR: 10:52 AEST.
Technician has fixed the fault. Services are online as of 08:02 AEST.
Technician has fixed the fault. Services are online as of 08:02 AEST.
Connectivity to network equipment has been lost affecting 25 services in Turner, ACT. Field technician will be dispatched to invesitgate on daytime.
Connectivity to network equipment has been lost affecting 31 services in Hachett, ACT. Field technician has been dispatched to invesitgate.
ETA is 12:30 AEST.
Connectivity to network equipment has been lost affecting 31 services in Hachett, ACT. Field technician has been dispatched to invesitgate.
ETA is 12:30 AEST.
Connectivity to network equipment has been lost affecting 31 services in Rivett, ACT. Field technician has been dispatched to invesitgate.
ETA is 12:00 AEST.
Connectivity to network equipment has been lost affecting 31 services in Rivett, ACT. Field technician has been dispatched to invesitgate.
ETA is 12:00 AEST.