Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
A VDSL2 site in Watson ACT went offline impacting 14 services in the area due to a power outage onsite. ETR: 18:43 AEST.
A VDSL2 site in Watson ACT went offline impacting 14 services in the area due to a power outage onsite. ETR: 18:43 AEST.
Technician has been engaged to investigate further. ETA: 13:00 AEST
Technician has been engaged to investigate further. ETA: 13:00 AEST
A VDSL2 site in Weston ACT went offline impacting 25 services in the area. Technician has been engaged to investigate further.
ETR is 16:30 AEST.
ETR is 16:30 AEST.
A VDSL2 site in Hughes ACT went offline impacting 20 services in the area due to a power interruption onsite. Current ETR is 16:30 AEST.
A VDSL2 site in Kaleen ACT went offline impacting 26 services in the area due to a power interruption onsite. Current ETR is 16:00 AEST.
A VDSL2 site in Kaleen ACT went offline impacting 26 services in the area due to a power interruption onsite. Current ETR is 16:00 AEST.
ETR is 16:00 AEST
Services are now online after replacement of fuse and RCD.
Services are now online after replacement of fuse and RCD.
A VDSL2 site in Kambah ACT went offline at 03:59 AEST impacting 23 services in the area. Field technician will be engaged during business hours.
Energy Provider restored power to site. Services have restored as of 03:13 AEST.
Energy Provider restored power to site. Services have restored as of 03:13 AEST.
A VDSL2 site in Aranda ACT went offline at 23:28 AEST impacting 97 services in the area due to a power interruption onsite. ETR: 03:29 AEST 03/06/2026
Technician has fixed the fault. Services are online as of 16:17 AEST.
Technician has fixed the fault. Services are online as of 16:17 AEST.
Technician has fixed the fault. Services are online as of 16:17 AEST.
A VDSL2 site in Rivett ACT went offline at 15:15AEST impacting total of 17 services in the area. Technician has been engaged to investigate further. ETA 16:30 AEST
Technician has fixed the fault. Services are online as of 16:08 AEST.
Technician has fixed the fault. Services are online as of 16:08 AEST.
Technician has fixed the fault. Services are online as of 16:08 AEST.
A VDSL2 site in Mawson ACT went offline at 15:06 AEST impacting total of 23 services in the area. Technician has been engaged to investigate further. ETA 16:30 AEST
Energy Provider restored power to site. Services have restored as of 12:58 AEST.
Energy Provider restored power to site. Services have restored as of 12:58 AEST.
Energy Provider restored power to site. Services have restored as of 12:58 AEST.
Energy Provider's Outage. ETR: 19:47 AEST.
A VDSL2 site in Aranda ACT went offline at 11:46 AEST impacting 20 services in the area due to a power interruption onsite. ETR: 19:47 AEST.
Technician has fixed the fault. Services are online as of 08:02 AEST.
Technician has fixed the fault. Services are online as of 08:02 AEST.
A VDSL2 site in Giralang ACT went offline at 05:24 AEST impacting 23 services in the area. Field technician will be engage during business hours.
Technician has fixed the fault. Services are online as of 10:13 AEST.
Technician has fixed the fault. Services are online as of 10:13 AEST.
A VDSL2 site in Hackett ACT went offline at 07:20 AEST impacting 34 services in the area. Technician has been engaged to investigate further. ETA 09:30 AEST
Services are now back online. Restored at 12:43 AEST. Tech restarted the tripped circuit breaker.
Services are now back online. Restored at 12:43 AEST. Tech restarted the tripped circuit breaker.
Tech has been dispatched. ETA: 12:30 AEST.
A VDSL2 site in Downer ACT went offline at 10:09 AEST impacting 25 services in the area. Field technician has been engaged to investigate further. ETA 12:30 AEST
A VDSL2 site in Farrerr ACT went offline at 10:07 AEST impacting 16 services in the area. Field technician has been engaged to investigate further. ETA 12:30 AEST
A VDSL2 site in Farrerr ACT went offline at 10:07 AEST impacting 16 services in the area. Field technician has been engaged to investigate further. ETA 12:30 AEST
Field technician has fixed the fault. Services are online as of 10:21 AEST.
Field technician has fixed the fault. Services are online as of 10:21 AEST.
A VDSL2 site in Kambah ACT went offline impacting some services in the area. Technician to attend during business hours.
TPG technician has fixed the fault. Services are online as of 14:59 AEST.
TPG technician has fixed the fault. Services are online as of 14:59 AEST.
TPG technician has fixed the fault. Services are online as of 14:59 AEST.
A VDSL2 site in Curtin ACT went offline at 13:16 AEST impacting 7 services in the area. Technician has been engaged to investigate further. ETA 15:30 AEST.
Energy Provider's Outage. ETR: 21:13 AEST.
Energy Provider's Outage. ETR: 21:13 AEST.
A VDSL2 site in MAWSON ACT went offline at 15:48 AEST impacting some services in the area due to a power interruption onsite. ETR: 21:13 AEST.
Technician has fixed the fault. Services are online as of 16:52 AEST.
Technician has fixed the fault. Services are online as of 16:52 AEST.
TransNOC investigating. No ETR.
Services are online as of 21:07 AEST.
Services are online as of 21:07 AEST.
A VDSL2 site in Holt ACT went offline impacting 19 services in the area due to a suspected power interruption onsite. Field technician will be engaged early morning to attend and investigate further. ETA: 09:00 AEST
Energy Provider restored power to site. Services have restored as of 23:59 AEST.
Energy Provider restored power to site. Services have restored as of 23:59 AEST.
A VDSL2 site in Redhill ACT went offline impacting some services in the area due to a power outage onsite. ETR: 18:47 AEST.
Technician has fixed the fault. Services are now online.
Technician has fixed the fault. Services are now online.
A VDSL2 site in Holder ACT went offline impacting some services in the area. Technician has been engaged to investigate further.
Technician has fixed the fault. Services are now online.
Field technician has been dispatched to invesitgate. Estimated time of arrival on site is 15:00 AEST.
Field technician has been dispatched to invesitgate. Estimated time of arrival on site is 15:00 AEST.
A VDSL2 site in Campbell ACT went offline impacting some services in the area. Technician has been engaged to investigate further.
Technician has fixed the fault. Services are online as of 10:06 AEST.
Technician has fixed the fault. Services are online as of 10:06 AEST.
A VDSL2 site in Deakin ACT went offline impacting some services in the area. Technician has been engaged.