Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-06-12 10:20:55
G.fast and VDSL2 services in the ACT
Last updated 2026-06-12 10:28:20
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2026-06-12 10:20:56
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2026-05-10 09:47:23
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Technician has fixed the fault. Services are online as of 10:22 AEST.
A VDSL2 site in Higgins ACT went offline at 18:56 AEST impacting 23 services in the area. Field technician will be engaged during business hours.
VDSL FOPS has been engaged. ETA: 14:00 AEST.
A VDSL2 site in Watson ACT went offline at 12:47 AEST impacting 24 services in the area. Field technician has been engaged to investigate further. ETA 15:00 AEST
TPG technician has fixed the fault. Services are online as of 16:22 AEST.
TPG technician has fixed the fault. Services are online as of 16:22 AEST.
TPG technician has fixed the fault. Services are online as of 16:22 AEST.
A VDSL2 site in Oxley ACT went offline at 12:05 AEST impacting 20 services in the area. Field technician has been engaged to investigate further. ETA 14:00 AEST
Field technician has fixed the fault. Services are online as of 12:12 AEST.
Field technician has fixed the fault. Services are online as of 12:12 AEST.
A VDSL2 site in Mawson ACT went offline at 09:47 AEST impacting 24 services in the area. Field technician has been engaged to investigate further. ETA 11:45 AEST
Energy Provider restored power to site. Services have restored as of 12:24 AEST.
Energy Provider restored power to site. Services have restored as of 12:24 AEST.
A VDSL2 site in Deakin ACT went offline at 09:34 AEST impacting 14 services in the area due to a power interruption onsite. ETR: 14:00 AEST.
Energy Provider restored power to site. Services have restored as of 13:28 AEST.
Energy Provider restored power to site. Services have restored as of 13:28 AEST.
A VDSL2 site in Red Hill ACT went offline at 09:33 AEST impacting 11 services in the area due to a power interruption onsite. ETR: 15:30 AEST.
TPG technician has fixed the fault. Services are online as of 14:52 AEST.
TPG technician has fixed the fault. Services are online as of 14:52 AEST.
TPG technician has fixed the fault. Services are online as of 14:52 AEST.
A VDSL2 site in Rivett ACT went offline at 04:30 AEST impacting 17 VDSL2 services in the area. TPG technician has been engaged to investigate further. ETA 10:00 AEST
Energy Provider restored power to site. Services have restored as of 23:48 AEST.
Energy Provider restored power to site. Services have restored as of 23:48 AEST.
A VDSL2 site in Stirling ACT went offline at 17:37 AEST impacting 27 services in the area due to a power interruption onsite. ETR: 21:00 AEST.
TPG technician has fixed the fault. Services are online as of 17:10 AEST.
TPG technician has fixed the fault. Services are online as of 17:10 AEST.
A VDSL2 site in Ainslie ACT went offline at 2:06 AEST impacting 30 services in the area. TPG technician has been engaged to investigate further. ETA 16:00 AEST
Technician has fixed the fault. Services are online as of 11:55 AEST.
Technician has fixed the fault. Services are online as of 11:55 AEST.
Technician has fixed the fault. Services are online as of 11:55 AEST.
A VDSL2 site in O'CONNOR ACT went offline at 10:55 AEST impacting 33 services in the area. Technician has been engaged to investigate further. ETA 12:20 AEST.
CHG500008273 - is now completed all service restored
Energy Provider restored power to site. Services have restored as of 13:31 AEST.
Related to this CHG CHG500008273 - Evoenergy Planned Electricity Supply Interruptions - Wanniassa, ACT
A VDSL2 site in Wanniassa ACT went offline impacting 26 services in the area due to a power interruption onsite. Current ETR is 15:30 AEST.
A VDSL2 site in Watson ACT went offline impacting 14 services in the area due to a power outage onsite. ETR: 18:43 AEST.
A VDSL2 site in Watson ACT went offline impacting 14 services in the area due to a power outage onsite. ETR: 18:43 AEST.
Technician has been engaged to investigate further. ETA: 13:00 AEST
Technician has been engaged to investigate further. ETA: 13:00 AEST
A VDSL2 site in Weston ACT went offline impacting 25 services in the area. Technician has been engaged to investigate further.
ETR is 16:30 AEST.
ETR is 16:30 AEST.
A VDSL2 site in Hughes ACT went offline impacting 20 services in the area due to a power interruption onsite. Current ETR is 16:30 AEST.
A VDSL2 site in Kaleen ACT went offline impacting 26 services in the area due to a power interruption onsite. Current ETR is 16:00 AEST.
A VDSL2 site in Kaleen ACT went offline impacting 26 services in the area due to a power interruption onsite. Current ETR is 16:00 AEST.
ETR is 16:00 AEST
Services are now online after replacement of fuse and RCD.
Services are now online after replacement of fuse and RCD.
A VDSL2 site in Kambah ACT went offline at 03:59 AEST impacting 23 services in the area. Field technician will be engaged during business hours.
Energy Provider restored power to site. Services have restored as of 03:13 AEST.
Energy Provider restored power to site. Services have restored as of 03:13 AEST.
A VDSL2 site in Aranda ACT went offline at 23:28 AEST impacting 97 services in the area due to a power interruption onsite. ETR: 03:29 AEST 03/06/2026
Technician has fixed the fault. Services are online as of 16:17 AEST.
Technician has fixed the fault. Services are online as of 16:17 AEST.
Technician has fixed the fault. Services are online as of 16:17 AEST.
A VDSL2 site in Rivett ACT went offline at 15:15AEST impacting total of 17 services in the area. Technician has been engaged to investigate further. ETA 16:30 AEST
Technician has fixed the fault. Services are online as of 16:08 AEST.
Technician has fixed the fault. Services are online as of 16:08 AEST.
Technician has fixed the fault. Services are online as of 16:08 AEST.
A VDSL2 site in Mawson ACT went offline at 15:06 AEST impacting total of 23 services in the area. Technician has been engaged to investigate further. ETA 16:30 AEST
Energy Provider restored power to site. Services have restored as of 12:58 AEST.
Energy Provider restored power to site. Services have restored as of 12:58 AEST.
Energy Provider restored power to site. Services have restored as of 12:58 AEST.
Energy Provider's Outage. ETR: 19:47 AEST.
A VDSL2 site in Aranda ACT went offline at 11:46 AEST impacting 20 services in the area due to a power interruption onsite. ETR: 19:47 AEST.
Technician has fixed the fault. Services are online as of 08:02 AEST.
Technician has fixed the fault. Services are online as of 08:02 AEST.
A VDSL2 site in Giralang ACT went offline at 05:24 AEST impacting 23 services in the area. Field technician will be engage during business hours.
Technician has fixed the fault. Services are online as of 10:13 AEST.
Technician has fixed the fault. Services are online as of 10:13 AEST.
A VDSL2 site in Hackett ACT went offline at 07:20 AEST impacting 34 services in the area. Technician has been engaged to investigate further. ETA 09:30 AEST