Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-06-24 20:16:11
G.fast and VDSL2 services in the ACT
Last updated 2026-06-12 10:28:20
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2026-06-24 20:15:23
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2026-06-24 20:15:25
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Vision Networks will be performing scheduled fibre cutover. 1 Grazier Lane, Belconnen will be impacted for up to 540 minutes within the maintenance window If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
A VDSL2 site in Hawker ACT went offline at 16:45 AEST impacting 9 services in the area due to a power interruption onsite. ETR: 12:43 AEST AM 26/06/2026.
A VDSL2 site in Hawker ACT went offline at 16:45 AEST impacting 9 services in the area due to a power interruption onsite. ETR: 12:43 AEST AM 26/06/2026.
A VDSL2 site in Macquire ACT went offline at 10:24 AEST impacting 42 services in the area due to a power interruption onsite. ETR: 15:00 AEST.
A VDSL2 site in Macquire ACT went offline at 10:24 AEST impacting 42 services in the area due to a power interruption onsite. ETR: 15:00 AEST.
Energy Provider's Outage. ETR: 15:00 AEST.
Energy Provider restored power to site. Services have restored as of 15:05 AEST.
Energy Provider restored power to site. Services have restored as of 15:05 AEST.
A VDSL2 site in Kambah ACT went offline at 09:48 AEST impacting 23 services in the area due to a power interruption onsite. ETR: 16:00 AEST.
We are currently experiencing an issue with our support email inbox and may not be receiving incoming emails.
Our team is investigating and working to resolve the issue. We will provide updates as they become available. In the meantime, you can reach out to us at 1300 790 337.
Connectivity to network equipment affecting VDSL2 services in Macgregor, ACT has been restored. Services are back online.
Tech has been dispatched. ETA: 15:30 AEST.
Tech has been dispatched. ETA: 15:30 AEST.
Tech has been dispatched. ETA: 15:30 AEST.
Connectivity to network equipment affecting VDSL2 services in Macgregor, ACT has been restored. Services are back online.
TransNOC investigating. No ETR.
Energy Provider restored power to site. Services have restored as of 10:39 AEST.
Energy Provider restored power to site. Services have restored as of 10:39 AEST.
Energy Provider restored power to site. Services have restored as of 10:39 AEST.
Energy Provider restored power to site. Services have restored as of 10:39 AEST.
ETR is 15:30 AEST.
Energy Provider restored power to site. Services have restored as of 17:33 AEST.
Energy Provider restored power to site. Services have restored as of 17:33 AEST.
A VDSL2 site in Holder ACT went offline impacting 23 services in the area due to a power maintenance onsite. ETR: 17:027 AEST
Connectivity to network equipment affecting VDSL2 services in Hughes, ACT has been restored. Services are back online.
A VDSL2 site in Hughes ACT went offline impacting some services in the area. Technician already engaged. ETA: 13:30 AEST.
Connectivity to network equipment has been lost affecting 12 services in Yarralumla, ACT. Field technician has been dispatched to invesitgate.
Connectivity to network equipment has been lost affecting 12 services in Yarralumla, ACT. Field technician has been dispatched to invesitgate.
Technician has fixed the fault. Services are now online.
Technician has fixed the fault. Services are now online.
A VDSL2 site in Ainslie ACT went offline impacting 27 services in the area. Technician already engaged.
Energy Provider restored power to site. Services have restored as of 3:58 AEST.
Energy Provider restored power to site. Services have restored as of 3:58 AEST.
Energy Provider restored power to site. Services have restored as of 3:58 AEST.
A VDSL2 site in Belconnen ACT went offline at 23:59 AEST impacting 5 services in the area due to a power interruption onsite. ETR: 04:00 AEST.
Device has been back offline and must be a power issue, as per technician's advise, this will be revisit tomorrow morning BH time. ETA: 09:00 AEST
Device has been back offline and must be a power issue, as per technician's advise, this will be revisit tomorrow morning BH time. ETA: 09:00 AEST
Device has been back offline and must be a power issue, as per technician's advise, this will be revisit tomorrow morning BH time. ETA: 09:00 AEST
Technician has fixed the fault. Services are online as of 17:41 AEST.
Technician has fixed the fault. Services are online as of 17:41 AEST.
A VDSL2 site in Macgregor ACT went offline at 15:08 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 18:30 AEST
Technician has fixed the fault. Services are online as of 17:23 AEST.
Technician has been engaged to investigate further. ETA 17:30 AEST
Technician has fixed the fault. Services are online as of 17:23 AEST.
A VDSL2 site in Waramanga ACT went offline at 14:28 AEST impacting 30 services in the area. Technician has been engaged to investigate further. ETA 17:30 AEST
Energy Provider restored power to site. Services have restored as of 14:18 AEST.
New Energy Provider's ETR: 15:00 AEST.
Energy Provider restored power to site. Services have restored as of 14:18 AEST.
A VDSL2 site in Yarralumla ACT went offline at 10:36 AEST impacting total of 14 services in the area due to a power interruption onsite. ETR: 12:42 AEST.
Field technician has fixed the fault. Services are online as of 09:12 AEST.
Field technician has fixed the fault. Services are online as of 09:12 AEST.
A VDSL2 site in Kambah ACT went offline at 07:59 AEST impacting 19 services in the area. Will engage Field Technician during business hours.
Field technician has fixed the fault. Services are online as of 8:21 AEST.
Field technician has fixed the fault. Services are online as of 8:21 AEST.
A VDSL2 site in Wanniassa ACT went offline at 23:28 AEST impacting 12 services in the area. TPG technician has been engaged to investigate further. NO ETA
Field technician has fixed the fault. Services are online as of 17:19 AEST.
Field technician has fixed the fault. Services are online as of 17:19 AEST.
A VDSL2 site in Stirling, ACT went offline at 15:36 AEST impacting 25 services in the area due to a suspected power interruption onsite. Technician has been engaged to attend and investigate further. ETA is 17:30 AEST.
Energy Provider restored power to site. Services have restored as of 06:37 AEST.
Energy Provider restored power to site. Services have restored as of 06:37 AEST.
An energy provider outage has impacted 127 services in Weston and Rivett, ACT. Estimated restoration time is currently 13:37 AEST.